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Question about car rental in the USA

516 views 7 replies 8 participants last post by  chowner 
#1 ·
You reserve a rental car online. You turn up at the desk with your confirmation in hand and are told "Sorry sir, we're all out of that size of car. You'll just have to pay extra to get a bigger one". Is that permitted under consumer law in the USA?

This hasn't happened to me personally, but it has to somebody I know who took their first vacation to the States a while back. My own personal experience is that on the rare occasions when a rental place genuinely hasn't got any available vehicles of the size I've reserved, it's their problem not mine, and I've been given a free upgrade without having to ask or argue for it.
 
#4 ·
This. Enterprise did this when I worked for them. Depending on the circumstances and what size you were being upgraded to it would be free.
 
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