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Unread 03-14-2014, 04:12 AM   #1
AVR2
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1993 ZJ 
 
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Question about car rental in the USA

You reserve a rental car online. You turn up at the desk with your confirmation in hand and are told "Sorry sir, we're all out of that size of car. You'll just have to pay extra to get a bigger one". Is that permitted under consumer law in the USA?

This hasn't happened to me personally, but it has to somebody I know who took their first vacation to the States a while back. My own personal experience is that on the rare occasions when a rental place genuinely hasn't got any available vehicles of the size I've reserved, it's their problem not mine, and I've been given a free upgrade without having to ask or argue for it.

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Unread 03-14-2014, 07:24 AM   #2
JeepTB
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In the past I have always been upgraded to the larger car at the original price of my confirmed car. As far as what the law states, I just don't know.
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Unread 03-14-2014, 08:23 AM   #3
thantos858
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Each state also has their own consumer law. Most companies have it in the fine print that if they don't have your vehicle class in stock they can charge you the difference or upgrade for free.
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Unread 03-14-2014, 09:41 AM   #4
lrsmithwhaley
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This. Enterprise did this when I worked for them. Depending on the circumstances and what size you were being upgraded to it would be free.
Quote:
Originally Posted by thantos858 View Post
Each state also has their own consumer law. Most companies have it in the fine print that if they don't have your vehicle class in stock they can charge you the difference or upgrade for free.
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Unread 03-14-2014, 10:00 AM   #5
bobjp
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Happened once to me with no charge, but the "upgrade" was an HHR.
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Unread 03-15-2014, 10:26 AM   #6
SunDevilJeeper
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Quote:
Originally Posted by bobjp View Post
Happened once to me with no charge, but the "upgrade" was an HHR.
Isn't that a downgrade?
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Unread 03-15-2014, 01:03 PM   #7
commodore_dude
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I've been upgraded for free plenty of times, but I've never heard of a reputable rental car company charging if they couldn't accommodate what they originally agreed to rent you.
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Unread 03-15-2014, 02:38 PM   #8
chowner
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Quote:
Originally Posted by bobjp View Post
Happened once to me with no charge, but the "upgrade" was an HHR.
Same thing happened to me and I was pissed, but the only two cars literally left on their lot was an HHR or a Cube. That's the only car competition the HHR is ever going to win.

If I'm ever told I'll have to pay for an upgrade due to their mistake, I'll be visiting the next counter down.
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