post #1 of Old 09-08-2013, 08:58 AM Thread Starter
bunkrdfool
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Hewlitt Packard Call Center Support

So first off, why the hell can I never get an American on one of those lines? God damn.

Anyways, was sitting on my laptop one morning and it starting to smoke out of the fan area and the screen went black. I can still plug it into the TV and use it that way, but with homework and work in general its a pain in the arse.

So I call HP 2 weeks ago with my problem, they give me a help number and tell me that they will call me with 24-48 hours. They dont call. I call back, this guy tells me that they will call me 100% tomorrow after lunch. They dont. So I keep trying to call back and they keep giving me excuses like they have to wait from someone higher up to call me about my problem. No one ever calls. I get frustrated when I call these India call centers and I cant understand them, they wont transfer me to an American call center and they wont give me to a supervisor.

Huge deal about this is, it is currently still under its 1 year manufacturer warranty. That when I called, was good for another 28 days, that was 2 weeks ago. Why do I get the feeling that I am being stonewalled for my contract to run out? I am at wits end, work is crazy, home life is crazy and I dont have the money for a new laptop.

Sorry for the long post, but does anyone have any suggestions?


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post #2 of Old 09-08-2013, 09:30 AM
vindicated
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You probably do get Americans. A lot of call centers based in America actually hire Indian folks. They are the center of the technology industry. Although, the probability is high that you did in fact reach a call center somewhere in India.

You can always ask for another rep who speaks better English. That's what I do.

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post #3 of Old 09-08-2013, 09:33 AM Thread Starter
bunkrdfool
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Even if they do speak better English, they still give me the run around. Just seems like it wont be getting fixed under a warranty, but on my dime.

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post #4 of Old 09-08-2013, 11:04 AM
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Take itback to the store. Helplines are useless, stores want your money.

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post #5 of Old 09-08-2013, 12:21 PM Thread Starter
bunkrdfool
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The store I purchased it at was a BX, they wont take it back because I did not purchase THEIR warranty on it. Stuck in a bit of a predicament.

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post #6 of Old 09-08-2013, 07:38 PM
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That sucks.

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post #7 of Old 09-09-2013, 05:49 AM
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Use the online diagnostic chat enter serial number if under warranty after a few questions from a script they will send you a box to ship for repair.

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