post #1 of Old 10-26-2013, 05:15 PM Thread Starter
MY03RUBI
Registered User
 
Join Date: May 2011
Location: Central
Posts: 4
A heads-up for RV owners

FWIW:

A few months back I purchased a lighted rear vent from a vendor on eBay. When I did the feedback thing I gave him poor marks for not answering multiple emails. Fast forward to earlier this week when I tried to order a front vent only to find out that the same vendor restricted me from doing business with them. I called the vendor and was told the restriction was placed by eBay (later shown to be a lie) so I called them. They told me that, according to their records, eBay hadn't placed any restrictions on me and that the vendor had done it so I needed to talk to them. I again talked to the vendor about removing the restriction and was refused due to the negative feedback. This brings up two points: 1) the vendor lied to me about who placed the restriction and 2) if a vendor can retaliate for negative feedback, just how valid are the vendor ratings. The business is Class A Customs dba (doing business as) oem_rvparts on eBay.
MY03RUBI is offline  
post #2 of Old 10-26-2013, 05:27 PM
commodore_dude
Registered User
 
commodore_dude's Avatar
2006 LJ Wrangler 
 
Join Date: Oct 2003
Location: Alpharetta, GA
Posts: 1,264
Why in the world would you buy something else from a seller on eBay after you already gave them negative feedback?

2006 Rubicon Unlimited

1998 Buick LeSabre Custom
commodore_dude is offline  
post #3 of Old 10-26-2013, 07:19 PM
jumbojeepman
Registered User
1976 CJ7 
 
Join Date: Sep 2008
Location: Greenville
Posts: 1,099
I'm with the replier here. Why would you choose to do business with a company you already have had a problem with? I also wouldn't call the 'retaliation', just sound business. Why deal with a customer who you know is going to cause you problems? Retaliation is if they give you bad feedback just because you give them negative feedback (which incidentally a seller can no longer even do, their only recourse is to do what they did - refuse further business with you.)
jumbojeepman is offline  
post #4 of Old 10-26-2013, 10:10 PM
cory4um
Registered User
1999 XJ Cherokee 
 
Join Date: May 2009
Location: Skook
Posts: 609
Quote:
Originally Posted by commodore_dude View Post
Why in the world would you buy something else from a seller on eBay after you already gave them negative feedback?
My first thought also...
cory4um is offline  
post #5 of Old 10-27-2013, 08:12 AM
91YJ4X4
Registered User
1995 YJ Wrangler 
 
Join Date: Mar 2007
Location: New York City
Posts: 1,100
Sellers live and die by their feedback on site like EBay. I wouldn't do business with someone who gave me neg feedback. The small profit on one item is not worth the potential of yet another neg feedback.
91YJ4X4 is offline  
post #6 of Old 10-28-2013, 01:51 AM
chowner
Member
2014 WK 
 
Join Date: Jan 2006
Location: All over the great state of
Posts: 477
Great business sense. Screw your coustomer over and if they have an issue with that just ignore them, refuse them and then hope for new customers.
chowner is offline  
post #7 of Old 10-29-2013, 11:17 AM
jumbojeepman
Registered User
1976 CJ7 
 
Join Date: Sep 2008
Location: Greenville
Posts: 1,099
Quote:
Originally Posted by chowner View Post
Great business sense. Screw your coustomer over and if they have an issue with that just ignore them, refuse them and then hope for new customers.
Doesn't sound like he was 'screwed over' the first transaction, just didn't answer multiple e-mails.
jumbojeepman is offline  
post #8 of Old 10-30-2013, 02:09 PM Thread Starter
MY03RUBI
Registered User
 
Join Date: May 2011
Location: Central
Posts: 4
Quote:
Originally Posted by jumbojeepman View Post
Doesn't sound like he was 'screwed over' the first transaction, just didn't answer multiple e-mails.

You seem to be the only reply that got it right. Two points: 1) Why ask for feedback so you can improve your business if you don't take it to heart and use it instead of refusing to do business with the person who didn't say what you wanted to hear. Besides it makes the rating system eBay uses appear bogus. 2) At the time I didn't realize it was the same vendor I'd ordered from 9 months earlier. I had no problem with the product, just the piss-poor customer service.
MY03RUBI is offline  
post #9 of Old 10-30-2013, 02:50 PM
Mobile_Homie
Desert Rat
 
Mobile_Homie's Avatar
1994 YJ Wrangler 
 
Join Date: Jun 2008
Location: Winnemucca, NV
Posts: 1,402
You know, replacing a roof vent is a straight forward project. You stated the product was fine. Where is the poor customer service? Too long to ship? I fail to see the issue.

Mark



Smoke em if you got em!

Click here
Mobile_Homie is offline  
post #10 of Old 10-30-2013, 05:43 PM Thread Starter
MY03RUBI
Registered User
 
Join Date: May 2011
Location: Central
Posts: 4
Quote:
Originally Posted by Mobile_Homie View Post
You know, replacing a roof vent is a straight forward project. You stated the product was fine. Where is the poor customer service? Too long to ship? I fail to see the issue.

How does the failure to answer 2 emails sent thru eBays own "question the vendor" system not qualify as poor customer service?
MY03RUBI is offline  
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome