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Unread 12-19-2012, 12:41 PM   #1
spife7980
Registered User
1997 ZJ 
 
Join Date: Nov 2007
Location: Central Texas
Posts: 3,144
Ebay Sell Warning "alljeepparts401"

I ordered a clearly marked 242 transfer case with shifting linkage and bezel included as arranged in message before the sale, and then bought it on Oct 28. They then sent me a tracking number on Nov 1 but failed to actually ship the item until the 12th (a full 1 days later) and it got to me on the 19th. Notice that is only 10 days less than an entire month for me to receive this transfer case.

Turns out it is not the 242 with all the linkage and bezel included but actually a 231 with nothing included. I tried to contact them about this and they said that they would send me the correct 242 case right away on Nov 20th. That never happened so I told them I would like my money back and it took a little finagling because they kept responding in shady phrasing but eventually I got them to admit to return me the total of 300 for the case, 85 original shipping and then the 83.09 return shipping. I finally got an email on the 17th saying that the closed the case with ebay and refunded me only the $385 and not return shipping as they said they would.

Anyone have any ideas on how I should go about handling this? I really am at my wits end on how to get these low lifes to refund me the 83.09 I am currently out do to their ineptitude?




Quote:
Dear spife7981,

No problem at all.
Thank you.

- alljeepparts401
Click "respond" to reply through Messages, or go to your email to reply




From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 13:14:52 PST

Dear alljeepparts401,

Alright, thank you very much. I will work on getting that shipped back to you as soon as I can.

- spife7981


From: alljeepparts401
To: spife7981
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 13:07:44 PST

Dear spife7981,

You will be refunded the 385.00 PLUS the cost for return shipping. But make sure that the return label is printed with the return shipping cost on it, as we need it to verify what you paid for return shipping so we can refund you the correct amount.
Thank you.

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 12:50:39 PST

Dear alljeepparts401,

See here's the thing y'all apparantly are missing out on. In your proposition I'm still out the cost of shipping one way for your error in which you did not fulfill one obligation of the sale on your end except for taking my money. It should be the 385 you described plus return shipping. Im not looking to escalate this case any higher but I refuse to be out $85 for the ineptitude of your store.

- spife7981


From: alljeepparts401
To: spife7981
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 12:45:14 PST

Dear spife7981,

ONCE YOU SEND OURS BACK AND WE RECEIVE IT, YOU WILL BE REFUNDED FOR WHAT YOU PAID ORGINIALLY, AS WELL AS THE COST OF RETURN SHIPPING FOR THE INCORRECT TRANSFER CASE YOU RECEIVED ON ACCIDENT.
300+85 = 385.00
thanks

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 12:42:35 PST

Dear alljeepparts401,

You say "we will refund you" but can I get it expressly written that you will be refunding the 300+85+return shipping? I've just heard too many stories and I want to be certain of that before I'm out not only my money but the case and the return shipping on top of that.

- spife7981


From: alljeepparts401
To: spife7981
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 12:35:34 PST

Dear spife7981,

Just checked with my boss. Once you send that one back and we receive it, we will refund you.


- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-03-12 12:20:50 PST


Dear alljeepparts401,

Heard back from your boss yet?

On Dec 2, 2012, at 9:04 AM, "eBay Member: alljeepparts401" wrote:

Dear spife7981,

Let me confirm with my boss. And then we will move forward.

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Dec-01-12 10:52:03 PST


Dear alljeepparts401,

Just so its clear, you will refund me $300+$85+return shipping costs?

--- On Thu, 11/29/12, eBay Member: alljeepparts401 wrote:

From: eBay Member: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
To: spife7980@yahoo.com
Date: Thursday, November 29, 2012, 6:32 PM

Dear spife7981,

Hi,

Sure thing. Have your label printed with total cost of shipping (on label). We will be more than happy to refund you the total for the item and return shipping costs.



- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-29-12 14:58:57 PST


Dear alljeepparts401,

That will be on your dime then.

From: eBay Member: alljeepparts401
To: spife7980@yahoo.com
Sent: Thursday, November 29, 2012 4:11 PM
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413

Dear spife7981,

I have no problem refunding your money to you. However, I will need my transfer case sent back to me first before I can refund your money.
Thank you.

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-26-12 03:55:57 PST

Dear alljeepparts401,

As I have previously told you I would like my money back.

- spife7981


From: alljeepparts401
To: spife7981
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-20-12 07:30:43 PST

Dear spife7981,

I just checked. We do have one. I can have it out on tomorrows truck first thing with shipping, as UPS actually does not come here today for pickups.
I do apologize for the mix-up. I am not sure exactly where the order got messed up, but i can assure you I can get you out the correct parts on tomorrows truck if you'd like.
Please let me know.
Thank you.

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-20-12 06:58:31 PST

Dear alljeepparts401,

If you can get it our right away (with linkage and bezel as I'm not going through all of this to have an incomplete swap) then that will be alright by me so long as it really is right away. We are still faced with the issue of me having an extra case I need to get back to you though that isnt coming out of my pocket.

- spife7981


From: alljeepparts401
To: spife7981
Subject: Re: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-20-12 06:43:08 PST

Dear spife7981,

There had to of been an honest mistake in our shipping department. I apologize for the inconvenience.
I can have a new one (the correct one) shipped out to you right away if you'd like. I was unaware this mistake was even made until right now. I can fix it by getting you out the correct parts as soon as possible.
I am sorry for the delay.
Please let me know so we can get this issue resolved as soon as possible for you.
Thank you.

- alljeepparts401


From: spife7981
To: alljeepparts401
Subject: Item I received is not as described: spife7981 sent a message about Jeep XJ Cherokee / ZJ Grand 242 J Transfer Case 93-98 #390375539413
Sent Date: Nov-19-12 17:31:06 PST

Dear alljeepparts401,

I would like my money back in full ($300 dollars for the item plus the $85 for shipping) immediately and if you want the transfer case I can not use back you can also refund me another $85 dollars for return shipping to you as I clearly ordered a 242 transfer case (and through messages arranged to have the shift linkage and bezel included pending the sale) and what I received was a 231 transfer case with no linkage. I will not however return the favor of waiting a full 11 days to ship the incorrect part to you. As soon as I get my money back (emphasis on immediately) I will send it back to you the very same day.

I expect to hear back from you immediately regarding this predicament.

- spife7981


__________________
-James
Got to love an ORVIS guy...
IRO 5.5", Front LA & Double Sheer TB, Rear Adj SA and TB, JKS Quick Discos, Bilstein 5125, 265/75/16 Nitto Terra's, Cragar 16x& Soft 8s 4" bs
JCR Stage 2 Sliders, IRO Trans Skid, Carolina Drive shaft, IRO exhaust
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Unread 12-19-2012, 12:45 PM   #2
1stblack97ZJ
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1997 ZJ 
 
Join Date: Sep 2010
Location: Augusta, Maine
Posts: 4,940
Have you sent the 231 back yet? If not, don't send it back until they pay. Or just keep it.
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Unread 12-19-2012, 12:55 PM   #3
spife7980
Registered User
1997 ZJ 
 
Join Date: Nov 2007
Location: Central Texas
Posts: 3,144
Quote:
Originally Posted by 1stblack97ZJ View Post
Have you sent the 231 back yet? If not, don't send it back until they pay. Or just keep it.
I have sent it back, in their messages they said that they had to have it back in their procession before they would refund it which is why I got them to explicitly state that they would refund the money but I have copies of shipping receipts etc. I really don't want to take this to small claims just due to the hassle but I think it is about time I get into some litigation. I don't even care about the $83, its just money and it won't break me, but the principle of the matter still stands.

These people are lying scum. Pretty sure according to one of their banners they also have ties with jeeps unlimited? Don't hold me to that but I think I saw it.
__________________
-James
Got to love an ORVIS guy...
IRO 5.5", Front LA & Double Sheer TB, Rear Adj SA and TB, JKS Quick Discos, Bilstein 5125, 265/75/16 Nitto Terra's, Cragar 16x& Soft 8s 4" bs
JCR Stage 2 Sliders, IRO Trans Skid, Carolina Drive shaft, IRO exhaust
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Unread 12-19-2012, 02:23 PM   #4
AmbuGrl
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Join Date: Oct 2009
Location: Virginia Beach, Va
Posts: 2,397
contact ebay again
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Quote:
Originally Posted by RacerX View Post
WTF is Clockspring??? my Jeep has digital clock
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Unread 12-19-2012, 03:43 PM   #5
spife7980
Registered User
1997 ZJ 
 
Join Date: Nov 2007
Location: Central Texas
Posts: 3,144
I have, they can't do anything more than what has already been done.
__________________
-James
Got to love an ORVIS guy...
IRO 5.5", Front LA & Double Sheer TB, Rear Adj SA and TB, JKS Quick Discos, Bilstein 5125, 265/75/16 Nitto Terra's, Cragar 16x& Soft 8s 4" bs
JCR Stage 2 Sliders, IRO Trans Skid, Carolina Drive shaft, IRO exhaust
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Unread 12-19-2012, 03:57 PM   #6
AmbuGrl
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1998 XJ Cherokee 
 
Join Date: Oct 2009
Location: Virginia Beach, Va
Posts: 2,397
The case wasnt settled per ebay policy, contact them again.

http://pages.ebay.com/help/buy/item-not-received.html
__________________
- HM1(SW/AW)Ret USN Dec 23,1992 to Dec 31, 2012

I drive an XJ, and all of my power windows work :)



2000 Pontiac WS6 - DD
DD (Mine) Sold - 98 XJ Moss Green
(His) - 92 YJ December 2013 YJOTM

Sold - 95 ZJ
Sold - 97 XJ Red
Sold - 98 XJ


USN Jeep Club Hull #36
NAXJA #3700

Quote:
Originally Posted by RacerX View Post
WTF is Clockspring??? my Jeep has digital clock
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Unread 12-24-2012, 12:43 AM   #7
WSS
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Time to invoke the "buyer protection" program. Start high, and "settle" for your shipping charges. A phone call (to eBay) usually lights the fire.

WSS
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