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Unread 05-25-2013, 11:45 AM   #1
klong4u
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Buyer beware

I have a brand new 2013 Sahara with 1,900 miles on it when it started to have issues. At 2,300 miles it needed to be towed to the dealership. Chrysler denied me warranty service on the vehicle and it cost me nearly $1,200 out of pocket to get the vehicle repaired. I Weil never buy another Chrysler product again

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Unread 05-25-2013, 11:49 AM   #2
2006_Sport
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What was wrong and why did they deny your warranty?
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Unread 05-25-2013, 11:56 AM   #3
klong4u
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I have been driving a stick shift for 25 years but the clutch started to wear out on this Jeep within the first 1,900 and completely failed at 2,300 miles. Before they even reassembled it to determine the issue they denied my warranty claim citing customer abuse! I have vehicles with over 200k miles in it with the original clutch. In fact all 10 vehicles I have owned all have their original clutch. I am forced to take Chrysler to small claims court to get them to stand behind their product and recover my $1,200
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Unread 05-25-2013, 01:57 PM   #4
Divinitous
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Sucks that you're having an issue. I question though how your attitude towards everything was when you originally went to the dealership.
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Unread 05-25-2013, 02:08 PM   #5
MGDWJ
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my attitude would have been pretty ****ty if i had a clutch go out in 2300 miles. we had a s10 pickup with a 5 speed that went through 4 teenagers learning how to drive that still had factory clutch when it was wrecked.
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Unread 05-25-2013, 04:03 PM   #6
2006_Sport
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Sucks that you're having an issue. I question though how your attitude towards everything was when you originally went to the dealership.
They cant legally deny you warranty work because you were pissed off that the 30k dollar brand new jeep you just bought had a bad clutch.
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Unread 05-25-2013, 05:11 PM   #7
TJJP77
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Originally Posted by 2006_Sport View Post
They cant legally deny you warranty work because you were pissed off that the 30k dollar brand new jeep you just bought had a bad clutch.
Clutches along with brakes and wiper blades and a host of other things are considered wear items and thus they can legally deny warranty work if they don't find any evidence of a manufacturing or assembly defect when they take it apart.

I'm not saying the OP did anything wrong, I'm just saying to look at it from the manufacturer's perspective - if they can't find any evidence that the part was defective or installed improperly when the vehicle was made, what else are they supposed to do? They can't just go along giving away clutches and brakes and other wear items because the owner says they didn't do anything wrong.

The OP should have insisted that the dealer involve their zone rep to review the situation. The rep, if they had any sense and if the OP's other vehicles were mostly Chrysler products, would have probably covered the clutch as a goodwill repair so this wouldn't have escalated to this point.
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Unread 05-25-2013, 07:06 PM   #8
MIjeep86
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A clutch going at 2300 miles is unheard of. Helen Keller could'nt kill a clutch in that amount of time. Dealership should cover it. But now a days they could care less about the customer. And to question the OPs attitude? That was ignorant. I'd be mad as all get up.
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Unread 05-25-2013, 07:09 PM   #9
2006_Sport
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Originally Posted by TJJP77 View Post

Clutches along with brakes and wiper blades and a host of other things are considered wear items and thus they can legally deny warranty work if they don't find any evidence of a manufacturing or assembly defect when they take it apart.

I'm not saying the OP did anything wrong, I'm just saying to look at it from the manufacturer's perspective - if they can't find any evidence that the part was defective or installed improperly when the vehicle was made, what else are they supposed to do? They can't just go along giving away clutches and brakes and other wear items because the owner says they didn't do anything wrong.

The OP should have insisted that the dealer involve their zone rep to review the situation. The rep, if they had any sense and if the OP's other vehicles were mostly Chrysler products, would have probably covered the clutch as a goodwill repair so this wouldn't have escalated to this point.
When's the last time you've seen a clutch go out at 2300 miles? Even the manufacturer isn't that stupid. Dealers hate doing warranty work and they will do anything to avoid doing it. I have quite a few friends that work at dealers and they all say the same thing about the guys who do the warranty work and the guys who evaluate it.
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Unread 05-26-2013, 07:42 AM   #10
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Quote:
Originally Posted by TJJP77 View Post
Clutches along with brakes and wiper blades and a host of other things are considered wear items and thus they can legally deny warranty work if they don't find any evidence of a manufacturing or assembly defect when they take it apart.

I'm not saying the OP did anything wrong, I'm just saying to look at it from the manufacturer's perspective - if they can't find any evidence that the part was defective or installed improperly when the vehicle was made, what else are they supposed to do? They can't just go along giving away clutches and brakes and other wear items because the owner says they didn't do anything wrong.

The OP should have insisted that the dealer involve their zone rep to review the situation. The rep, if they had any sense and if the OP's other vehicles were mostly Chrysler products, would have probably covered the clutch as a goodwill repair so this wouldn't have escalated to this point.
This, go read your warranty.
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Unread 05-26-2013, 07:57 AM   #11
bigred33
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You'd be surprised what a call or email to the zone rep will do. I lit mine up when I had issues, took care of it.
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Unread 05-26-2013, 08:28 AM   #12
homer8613
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Pretty sure brake pads, alignments , clutches and most " wear " items are covered for 12/12 at least that's how it's done at my dealership....
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Unread 05-26-2013, 12:42 PM   #13
TJJP77
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Quote:
Originally Posted by 2006_Sport View Post
When's the last time you've seen a clutch go out at 2300 miles? Even the manufacturer isn't that stupid. Dealers hate doing warranty work and they will do anything to avoid doing it. I have quite a few friends that work at dealers and they all say the same thing about the guys who do the warranty work and the guys who evaluate it.
Calm down, it happens. When I worked for Ford, I dealt with customers who smoked their clutch that quickly. All it took was one 15 minute ride-along with them to confirm that they should have bought an automatic.

Again, I'm not saying the OP doesn't know how to drive a stick - I'm just saying that in the absence of some compelling evidence that the clutch had some sort of a defect, they have to assume it was customer abuse.

Lastly, dealers make good money on warranty work, but they would certainly prefer to charge customers full-boat retail if they can help it. Chilton and Mitchell manual time allotments are extremely generous in most cases. A good tech can meet or beat the warranty labor times if they've done the job a few times. They may "lose their shirt" the first time they do the job, but after that there is a good learning curve that allows them to do it quicker each sucessive time.
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Unread 05-26-2013, 04:24 PM   #14
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Did you take it back to the same Dealership that you bought it at?
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Unread 05-27-2013, 09:05 AM   #15
klong4u
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Thanks all for your thighs and replies. I'm on my phone so I can't read the previous threads while I type this but I'll try and answer the questions I remember. I did go to the dealership that I purchased the Jeep at and I have no complaints with them. I did not have an attitude with them or Chrysler but I was obviously concerned that I had a $38k lemon, but I wasn't a ****** bag. I only became pissed when the area manager came by and looked at the vehicle / clutch / transmission when it was disassembled and declared it was customer abuse that caused the failure. However, even the dealership admits that until they reassemble the clutch they can't determine if there was anything that was causing the clutch to stick or the pressure plate to disengage etc. When I get really pissed was when Chrysler denied my claim by blaming me before they even made an attempt to determine the cause. There were no signs of abuse (mud everywhere, the skid plate being banged up, scratches on the rims etc) and while I am no mechanic, it would occur to me that other things could cause a clutch to fail, and obviously something was causing an issue other than my inability to drive a stick shift because I know what my driving habits are and I can tell you I know I didn't cause that clutch to fail. I have never burned out a clutch in any of my previous 10 clutch cars or 4 motorcycles. In the end thus while experience just left a bad taste in my mouth about Chrysler. In the warranty, in black and white, it says the clutch is covered within the first 12k miles. A burned out clutch with no other signs of customer abuse (body damage etc) didn't indicate to me that it was customer abuse .... It just indicates the clutch failed. We all know that things mechanical can fail for lots of different reasons, but it just strikes me as shady that Chrysler would choose to blame their "customer" without any supporting evidence other than a failed mechanical part. I traded in my awesome Honda S2000 with its original clutch and 180k miles on it for this vehicle that had to be towed within the first 2,300 miles. And don't forget I brought the vehicle in at 1,900 miles because I was having clutch issues and the dealership couldn't find anything wrong with it at the time, but all they did was a physical inspection ..... They didn't tear down the transmission. After that inspection I drove the vehicle another 400 miles, so it would occur to me that even more damage was done to the malfunctioning clutch. In any event I an going to let the court decide if Chrysler can prove I abused the vehicle, because my lawyer said that's what they need to do to deny a warranty claim. I just wanted to let this forum know that Chrysler is playing games with their customers, so buyer beware
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