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Unread 09-13-2013, 10:12 AM   #16
Tom95YJ
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Shoddy products or not good customer service is hard to come by now days.

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Unread 02-11-2014, 12:45 AM   #17
Zyurazek
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1995 YJ Wrangler 
 
Join Date: Dec 2013
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I'm surprised you had some good service. I purchased a soft top from them back in November and a hole wore through where the spreader bars are located. Contacted them via email, no response. Called them a few days later and they had me send them pictures. That same day a rep finally contacted me via email. Now with two reps involved and I sent both what they wanted, it's been a week and neither have replied to me. I have to say that out of 10 stars, they have scored 1...only because they answered the phone and the person running their Facebook page also replied to me.
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Unread 02-18-2014, 07:23 AM   #18
mediumdaddy
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After I talked with the gentleman on the phone, and emailed the pic and receipt as he requested, I never heard a response either, until my brand new soft top was on my doorstep about a week and a half later. ymmv.
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Unread 02-18-2014, 09:27 PM   #19
Zyurazek
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Funny you say that. Just yesterday I called them back up and they told me they will get a new top sent out. Today I look on my front porch and found a new top sitting there that according to the packing slip, was sent out on the 11th. So maybe in another 2 weeks I'll have another top show up.
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Unread 02-20-2014, 07:56 AM   #20
mediumdaddy
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dont complain loudly if that happens....
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customer service , smittybilt , softtop

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