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Introducing MONSTALINER™ UV Permanent DIY Roll On Bed LineRuffstuff Axle Simple Swap Kit!ROCK BOTTOM prices on LIFT KITS at Rockridge4wd!! WANT TO

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Unread 11-02-2007, 08:05 PM   #1
lilredmnstr
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Becareful when shopping!

I have been upgrading my 04 sahara and was in the process of ordering parts for the job when I came acroo 4wd.com.Iwas talking to the sales person and making my list and finishing up the order gave him my credit card information when he told me the lift kit was on back order for a month.So I told him to cancell the order and that I would call somebody else so he said he was sorry they couldnt help me and we said goobye. Well I got my lift kit from somebody else and with the job almost finished I start getting all these boxes from 4wd.com and they charge my debit card for the stuff.Icalled them and they tell me to ship the stuff back and they will give me my money back.I explained to them I needed that money for the shop doing the work on my rig.they tell me its not their fault and they wont give me my money back with out the parts (that I didn't want and cancelled two and a half weeks before)Now it will cost me an extra 200.00 dollars in car rental because I cant get my rig without paying the shop first.

Does anybody have ant advise for me?

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Unread 11-03-2007, 02:31 AM   #2
VetteMemphis
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Couple of suggestions but first, Bruce's standard disclaimer: "if you can use it, (the advice) use it - if not, throw it out."

Based on what you're telling us, THEY are the ones who fornicated with the family puppy, not you.

First, I'd call the bank and find out if there is any protection on your debit card. If it's a Visa, for example, there probably is.

Then, I would call that vendor and ask to speak with someone in management. (Did you get the name of the person with whom you spoke originally?) When you get a supervisor on the phone, KEEP YOUR COOL.

In the most cordial tone of voice you can muster, and without being accusing, simply state that Larry, Moe, or Curly (the sales person) agreed that you would not be purchasing from his company and that no sale had been completed.

Very politely tell the member of management what happened and that you will return the merchandise freight collect. Without hesitating, ask him if he has a preferred shipper. If they truly are a stand-up operator, he'll agree to that arrangement.

(Make it clear that there are to be NO further charges to your card.)

If the outfit is not that "stand-up" and expresses reluctance to do the right thing, tell him that you really hate to see this thing end badly but he may leave you no choice but to contact his local Better Business Bureau. Most companies actually care what gets reported to their local BBB. Matter of fact, I would place a call to that particular BBB up front and enquire whether or not they know of any complaints.

If the BBB idea doesn't take hold, then simply inform him that you've no other choice but to file a small claims complaint in court. Contact a local attorney and enquire about that route. Usually the local DA's office can advise on a "small" matter such as yours without charge.

I apologize for the lengthy response but I hate to see anyone get shafted due to incompetence or misunderstanding.

I'm sure there are others on the Forum who can offer better specific advice if the thing deteriorates into a legal matter. Hopefully it won't, though.

Let us know how it turns out.

Bruce
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Unread 11-03-2007, 07:11 AM   #3
lilredmnstr
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Thanks for the advice

Yes I do have the names of all parties involved.And I am glad you said something about the BBB because I had forgotten about that avenue.I will keep yall posted. Thanks.
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Unread 11-03-2007, 09:05 AM   #4
Big-n-Broke-YJ
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so you called 4wd.com

you inquired on parts, expressed your interest to place an order for those parts, gave your credit card information, and were then told that the parts were on backorder.....

so you attempted to cancel your order but for whatever reason, your conversation ended with the rep.... whether he hung up on your, had technical difficulties, etc is meaningless...

rather than call back to verify that your order had been cancelled and get some sort of confirmation number you simply let it ride.... and now you have parts in hand that you don't need and you have been billed for those parts as per your original conversation with the sales rep... correct?

again, i don't mean to come accross as a jerk, but if you would have followed through with your order/cancellation this never would have happened.... I'd take this as a learning experience and be happy it was only a few hundred dollar learning experience as it could have been much worse.

-Erik <--- has placed many orders with 4wd.com and never had any sort of miscommunication
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Unread 11-03-2007, 10:05 AM   #5
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Quote:
so you attempted to cancel your order but for whatever reason, your conversation ended with the rep.... whether he hung up on your, had technical difficulties, etc is meaningless...
Did we read the same original post here, or was it edited after the fact? If it has not been edited I think you may have missed something, if edited-- carry on.

Jason
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Unread 11-03-2007, 12:40 PM   #6
Big-n-Broke-YJ
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Quote:
Originally Posted by lilredmnstr
So I told him to cancell the order and that I would call somebody else so he said he was sorry they couldnt help me and we said goobye.
i interpreted the above quote as the rep telling him he couldn't help with the order cancellation.... my mistake.... but that goes to show that their should be no room for misinterpretation when placing/cancelling orders...

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Unread 11-03-2007, 01:07 PM   #7
Rob99
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Quote:
Originally Posted by lilredmnstr
I have been upgrading my 04 sahara and was in the process of ordering parts for the job when I came acroo 4wd.com.Iwas talking to the sales person and making my list and finishing up the order gave him my credit card information when he told me the lift kit was on back order for a month.So I told him to cancell the order and that I would call somebody else so he said he was sorry they couldnt help me and we said goobye. Well I got my lift kit from somebody else and with the job almost finished I start getting all these boxes from 4wd.com and they charge my debit card for the stuff.Icalled them and they tell me to ship the stuff back and they will give me my money back.I explained to them I needed that money for the shop doing the work on my rig.they tell me its not their fault and they wont give me my money back with out the parts (that I didn't want and cancelled two and a half weeks before)Now it will cost me an extra 200.00 dollars in car rental because I cant get my rig without paying the shop first.

Does anybody have ant advise for me?
Here's my advice. Don't spend your last $200 on mods to your Jeep.
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Unread 11-03-2007, 02:55 PM   #8
WKTrailRunner
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Never use a debit card....ever....for anything.
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Unread 11-03-2007, 03:27 PM   #9
AlTheKillerr
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Originally Posted by WK5.7VIRGIN
Never use a debit card....ever....for anything.
why?
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Unread 11-03-2007, 03:30 PM   #10
Rob99
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Quote:
Originally Posted by Al The Killer
why?
...because the bloods will kill you!!!
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Unread 11-03-2007, 03:42 PM   #11
fastredjeep
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Quote:
Originally Posted by Al The Killer
why?
Because it is directly tied to a bank account rather than a credit account (invisible play money until the end of the month). No one can steal credit card money because it is CREDIT meaning you don't have it and can file with your credit card company to get it back if something like this happens.

Debit cards are like electronic checks. Don't use them for online stuff except PayPal.
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Unread 11-03-2007, 03:49 PM   #12
AlTheKillerr
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Quote:
Originally Posted by fastredjeep
Because it is directly tied to a bank account rather than a credit account (invisible play money until the end of the month). No one can steal credit card money because it is CREDIT meaning you don't have it and can file with your credit card company to get it back if something like this happens.

Debit cards are like electronic checks. Don't use them for online stuff except PayPal.
ill have to keep that in mind from now on. i always use my debit card but i watch my account closely
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Unread 11-03-2007, 07:45 PM   #13
jeepsgotnutz
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LilRdMnstr I sent you a PM...
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Unread 11-21-2007, 04:27 PM   #14
Ole Yeller
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I agree with some of what was posted. First, call 4wd.com and explain the problem. Ask them to send you a freight pickup and credit your account asap. If they refuse, call the bank and dispute the bill. Either way, you will get your money back.

No way should you pay the freight.

4wd.com may have screwed up the order, even reputable shops make mistakes, but don't expect them to pay for your rental car.

And don't even consider calling a lawyer anytime in the near future. That's sending good money after bad. Remember, 99% of lawyers give the rest of them a bad name. The credit card company will take care of you at no cost to you.
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Unread 12-05-2007, 02:52 PM   #15
lilredmnstr
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It was settled after I talked to the sales manager and she told me she would give me a discount on my next order .And thanks for all the advise I got from everybody.
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