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10-25-2004, 03:04 PM
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#1
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Registered User
Join Date: Jul 2004
Location: Kansas City
Posts: 182
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Banks Header Cracked & Redrock4x4.com Service
My Banks manifold cracked this week after paying around 400.00 for it I was little upset that it did not last longer. I am getting tired of changing this manifold. Anyways I called Banks to get it replaced under warranty and was told I needed to send them my old one first before they would send me another. Problem was that I really did not want to be without my Jeep while Banks decides if they are going to replace it under warranty. So I emailed Jason at redrock4x4.com and he is sending me a replacement on trust that I will return the old manifold. Now that is great Customer Service and is one the main reasons I recommed http://www.redrock4x4.com to everyone you might save little money elsewhere but when it comes to getting waranty work or service his company by far makes up for the money you save elsewhere
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[color=navy]99 TJ 4.0 33" BFG Mud-Terrains[/color]
[color=navy]4 1/2" Rubicon Express Superflex[/color]
[color=navy]EZ Locker Front & Rear 8.8 Detroit Locker
[/color][color=navy]OBA & OBW[/color]
[URL=http://www.kcjeepclub.org/memberjeeps/display.php?userid=27][color=Yellow]My Jeep[/color][/URL]
[url=http://www.kcjeepclub.org/links/][color=White] Over 1000 Jeep Writeups[/color][/URL]
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10-25-2004, 03:18 PM
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#2
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Senior Member
Join Date: Apr 2002
Location: Louisiana
Posts: 676
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I have never heard anything bad about Jason, that was stand-up of him. 
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--==('99 Tj Sport - In progress)==--
--==(Blue Jeep Club Member #11)==--
--==(Pride, Heritage, Tradition - The American Legend - JEEP)==--
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10-25-2004, 05:21 PM
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#3
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Registered User
Join Date: Jun 2004
Posts: 361
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damn thats bad *** cutomer service!! i defintelly like that guy 
I think he is updating his site currently too so its looking better and better
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10-25-2004, 06:11 PM
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#4
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Registered User
Join Date: Feb 2003
Location: Ellicott City MD
Posts: 2,207
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sidenote....i love the way his site is set up now..much better I think
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2005 Unlimited Rubicon Hard N Soft Tops, Clayton Long Arm on RE Coils, Warn Bumper/Tire Carrier, Warn Winch N Bumper, Currie Steering, JKS Quicker Disconnects, JKS Front Trac Bar, Bilsteins, CO2 System..Yada Yada Yada
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10-25-2004, 07:45 PM
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#5
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Registered User
Join Date: Mar 2002
Location: Crestview, Florida
Posts: 770
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I, too, have had really good luck with Jason just today. I have been waiting on backordered DT3000 shocks for the YJ for weeks due to a backorder from the factory. Jason has e-mailed me almost daily with updates, tracking numbers, etc. and they finally arrived last week. Well, there I was, all set up to install them Saturday morning when I discovered that the two front shocks were the wrong model. I let Jason know in an e-mail and since Sunday he has updated me 3 times to let me know that he is having the factory express-ship replacement shocks in 2 days and has already set up UPS to pick up the wrong ones from my house free of charge for the inconvenience.
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'85 CJ-7, '90 Sahara, '01 Sahara.....a proud Jeep owner since '97
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10-25-2004, 07:57 PM
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#6
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Registered User
Join Date: Jan 2002
Location: Oxford, CT
Posts: 2,429
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That is the first time I have ever heard of the Banks header cracking.
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2005 LJ Impact Orange 4.0L Automatic (Tigger) - new ride
1991 YJ Sahara 4.0L Automatic
1978 Dodge Lil Red Express - work in progress
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10-25-2004, 08:09 PM
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#7
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Admin, Jeep in Pieces
Join Date: Sep 2003
Location: Chicagoland, Illinois
Posts: 3,341
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Quote:
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Originally Posted by RCHavok797
That is the first time I have ever heard of the Banks header cracking.
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Second time for me.
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10-25-2004, 09:50 PM
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#8
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Registered User
Join Date: Jul 2004
Location: Kansas City
Posts: 182
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Quote:
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Originally Posted by slimP™
I have never heard anything bad about Jason, that was stand-up of him. |
I agree this is something he did not nor did I expect him to do, This goes above and beyond Customer Service.
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Originally Posted by 2k3r1
damn thats bad *** cutomer service!! i defintelly like that guy
I think he is updating his site currently too so its looking better and better |
In is email he said the website should be updated soon I cant wait.
Quote:
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Originally Posted by RCHavok797
That is the first time I have ever heard of the Banks header cracking.
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When talking to Banks on JU they have had only like thirty sometimg return for failure or for something else out the 2500+ manifold they have sold this year. So dont think becuse mine cracked that this is the norm because it is not and I liked the manifold before and still do they are well made. I was just unfortunate to have receive one that went bad. I only made this post not to bash Banks but let people know how Jason was with dealing with me on correcting the problem
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[color=navy]99 TJ 4.0 33" BFG Mud-Terrains[/color]
[color=navy]4 1/2" Rubicon Express Superflex[/color]
[color=navy]EZ Locker Front & Rear 8.8 Detroit Locker
[/color][color=navy]OBA & OBW[/color]
[URL=http://www.kcjeepclub.org/memberjeeps/display.php?userid=27][color=Yellow]My Jeep[/color][/URL]
[url=http://www.kcjeepclub.org/links/][color=White] Over 1000 Jeep Writeups[/color][/URL]
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10-26-2004, 10:22 PM
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#9
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Registered User
Join Date: May 2004
Location: South Gate, Republic of California
Posts: 1,504
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seems like good business saviness to me
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[SIZE=2][B]HI, my name is phlex234 and i approve this message because it's my destiny[/B][/SIZE]
[B]Jeep 2.5 Low Output club member #2
92 Red YJ, 3.5 Bds lift, 1" body lift, 1" motor mount lift, 33 in tires, long travel DT3000 shocks, m.o.r.e. 3/8 boomerang shackels, 4:56 gears, Tj flares, rock-it man front and rear bumper, Terraflex SYE and Tom Woods CV driveshaft, herculined tub, custom homemade rocker panels, powered by the almighty 4 cylinder[/B]
[URL=http://www.jeepforum.com/forum/showthread.php?t=155355]NEVER FORGET[/URL]
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10-27-2004, 01:49 PM
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#10
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Registered User
Join Date: May 2003
Location: San Diego, CA
Posts: 1,234
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Quote:
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Originally Posted by slimP?
I have never heard anything bad about Jason, that was stand-up of him. |
Well if he did have poor customer service, to a JF member...it would pretty much be poisoning the well.
Sorry, I had this inexplicable need to point out the obvious
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'91 XJ Laredo
Rustys 3" Coils Frankenleef rears||DT3000 shocks||JKS Quicker DQ
Optima Red Top||Mixin' match 31x10.5x15|| Rusty's HD Trac Bar
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10-27-2004, 02:38 PM
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#11
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Web Wheeler
Join Date: Aug 2003
Location: Westminster, MD
Posts: 1,422
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Jason definitely rocks, nothing but good things about him coming from me.
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[B][COLOR=Black]LIFE IS TOUGH ENOUGH ALREADY, IT'S EVEN TOUGHER WHEN YOU'RE STUPID.[/COLOR][/B]
RE 3.5 and all kinds of other relevant goodies, you know winch and stuff.
[COLOR=Red][B]Life is like walking into the No Chance Bar full of Future Darwin Stories........[/B][/COLOR]
More mods than a hillbilly's set of teeth..
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Banks Header Cracked & Redrock4x4.com Service
