Again, this doesn't surprise me ,comcast is a PITA, I don't like comcast much but it is the best choice I have.
One time, One of my e mail accounts got deleted and, I never got it fixed, other times I would get errors, sending and receiving mail for a period of time.
It is things like this that really piss me off about them,It just seems like they just don't want to put forth the effort, to find and fix what ever it is,just like you see in their response.
You can bet your butt I will be getting a hold of them,If calling them doesn't work,their office is about 3 miles away.
Should I refer to the case number ??
How many members on JF ??