Thank you for choosing Comcast, home of Xfinity. My name is Ryan and I
value the time you spent to contact us today. I will do my best to
assist you with your concern.
I understand that you are having several issues with Comcast services. I
know how important it is for you to have this matter addressed. I will
be glad to provide you information on how we can address your issue and
rest assured this will be taken care of.
Offering our customers the most effective possible support is a priority
at Comcast. We appreciate that you have given us this opportunity to
communicate with you and we want to address your concerns as quickly as
In order for us to properly address your issue and provide you
the best possible resolution for your issue, we would need you to
provide us more detailed description of issue that you are encountering.
Please see the below guidelines for your reference;
- Who's members are you referring to? (Comcast subscribers or
- Who's emails are not going through?
If you are referring to your users not being able to send emails to
Comcast subscribers then we would not be able to support troubleshooting
for these issue as it is not a Comcast email address who is having
problems sending emails. Comcast would also not be able to provide any
troubleshooting to your users if they are not being able to maximize
your features as these are not Comcast provided services or features.
If you have other questions or if you like to address this in real-time
format, please contact us by clicking the chat link I have provided
below. We are available 24 hours a day, 7 days a week.
As part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-934-6489 or chat through the link provided above.
For future reference, please take note of this case number: 11324609.
Thank you for choosing Comcast. We appreciate you sharing your concerns as we continue to strive for total customer satisfaction. We value your business and have a great day.