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-   -   Attention Comcast Users (http://www.jeepforum.com/forum/f7/attention-comcast-users-1411317/)

Keith 08-29-2012 01:56 PM

Attention Comcast Users
 
We have been trying to resolve the issue with Comcast ourselves but they have told us that the only choice is to have the users of Comcast contact them for resolution. We have no issues with any other ISP receiving our emails.

From Comcast:

Quote:

Thank you for choosing Comcast, home of Xfinity. My name is Ryan and I
value the time you spent to contact us today. I will do my best to
assist you with your concern.

I understand that you are having several issues with Comcast services. I
know how important it is for you to have this matter addressed. I will
be glad to provide you information on how we can address your issue and
rest assured this will be taken care of.

Offering our customers the most effective possible support is a priority
at Comcast. We appreciate that you have given us this opportunity to
communicate with you and we want to address your concerns as quickly as
possible.

In order for us to properly address your issue and provide you
the best possible resolution for your issue, we would need you to
provide us more detailed description of issue that you are encountering.
Please see the below guidelines for your reference;

- Who's members are you referring to? (Comcast subscribers or
Groupbuilder members)
- Who's emails are not going through?

If you are referring to your users not being able to send emails to
Comcast subscribers then we would not be able to support troubleshooting
for these issue as it is not a Comcast email address who is having
problems sending emails. Comcast would also not be able to provide any
troubleshooting to your users if they are not being able to maximize
your features as these are not Comcast provided services or features.

If you have other questions or if you like to address this in real-time
format, please contact us by clicking the chat link I have provided
below. We are available 24 hours a day, 7 days a week.

http://www.comcastsupport.com/chatentry/

As part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-934-6489 or chat through the link provided above.

For future reference, please take note of this case number: 11324609.

Thank you for choosing Comcast. We appreciate you sharing your concerns as we continue to strive for total customer satisfaction. We value your business and have a great day.

We responded with

Quote:

Our members cannot receive emails from our sites.


Comcast is the only provider who is having the issue.


What other info do you need to get this resolved?


To which Comcast has responded with

Quote:

Thank you for choosing Comcast, home of Xfinity. My name is Ryan and I
value the time you spent to contact us today. I will do my best to
assist you with your concern.

I understand that your subscribers are unable to receive emails from
your site. I know how important it is for you to have this matter
resolved in order for you to send your messages across to your users. I
will be glad to provide you information on how we can address your issue
and rest assured this will be taken care of.

Offering our customers the most effective possible support is a priority
at Comcast. We appreciate that you have given us this opportunity to
communicate with you and we want to address your concerns as quickly as
possible.

In order for us to properly address this issue, please advise
your users that are having issues receiving emails using their Comcast
email addresses from your site to contact us for us to provide them
troubleshooting steps in order for us to resolve the issue.

If you have other questions, please contact us by clicking the chat link
I have provided below. We are available 24 hours a day, 7 days a week.

http://www.comcastsupport.com/chatentry/

As part of our Comcast Customer Guarantee, you can always contact us at
your convenience 24 hours a day, 7 days a week by calling 1-800-934-6489
or chat through the link provided above.

For future reference, please take note of this case number: 11324609.

Thank you for choosing Comcast. We appreciate you sharing your concerns
as we continue to strive for total customer satisfaction. We value your
business and have a great day.

So to sum it up Comcast users must contact Comcast to have this issue resolved.

I hope you do, as they will not work with us to get it resolved.

hdrocknroll 08-29-2012 09:24 PM

Again, this doesn't surprise me ,comcast is a PITA, I don't like comcast much but it is the best choice I have.
One time, One of my e mail accounts got deleted and, I never got it fixed, other times I would get errors, sending and receiving mail for a period of time.
It is things like this that really piss me off about them,It just seems like they just don't want to put forth the effort, to find and fix what ever it is,just like you see in their response. :mad:

You can bet your butt I will be getting a hold of them,If calling them doesn't work,their office is about 3 miles away.

Should I refer to the case number ??
How many members on JF ??

Keith 08-30-2012 12:03 PM

I would. It seems it's the only way it's going to be taken care of.

PavementPounder 09-04-2012 05:10 AM

I'm in a Chat with them right now and directed them to this thread. They are saying to fill out and submit a Real-time Block List (RBL) Removal Form: http://www.comcastsupport/rbl I'm guessing you have probably been there, done that already?

It would also be helpful if this particular thread was somehow made public so the Comcast members can direct them to it.

Edit: For whatever reason, the rep I was chatting with could not pull up the case number. They said they were submitting a ticket and escalating it (blah, blah, blah). I did all this from my Android, which would not cooperate as far as copying/pasting from the chat window. Was also very clear that they have done this this repeatedly to JF.

Keith 09-04-2012 10:03 AM

I have moved it to General Discussion so Comcast can see it.

We have submitted there before however our SMTP IP is on 0 blacklists.

_AdriaN_ 09-06-2012 08:48 AM

I use Comcast myself but a great fix is... Don't use their email, use Gmail.

hdrocknroll 09-24-2012 04:23 AM

Started getting email notifications on Thu, 9/20

Tom95YJ 09-26-2012 12:34 PM

FWIW, I've had comcast since 2009 an I have never had a issue getting Emails from JF


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