Service bulletin number: 21-022-14 - 2005-10 wh/wk,2006-10 xh/xk - JeepForum.com
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Unread 07-10-2014, 07:00 AM   #1
JeepCares
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Service bulletin number: 21-022-14 -2005-10 wh/wk, 2006-2010 xh/xk

SERVICE BULLETIN NUMBER: 21-022-14 -2005-10 WH/WK, 2006-2010 XH/XK

FYI -

SERVICE BULLETIN NUMBER: 21-022-14
GROUP: Transmission and Transfer Case
DATE: July 10, 2014
SUBJECT:
4WD Lamp Illuminated and Diagnostic Trouble Code C140F Active in Final Drive Control Modules (FDCM) Memory
OVERVIEW:
This bulletin involves verifying FDCM software level and then flash reprogramming of the FDCM with new software.
MODELS:
2005 - 2010 WH/WK Grand Cherokee
2006 - 2010 XH/XK Commander
NOTE: This bulletin applies to vehicles that have had Recall N23 performed.
SYMPTOM/CONDITION:
Customers may indicate that the “Service 4WD” indicator in the instrument cluster is illuminated. They may also indicate that the transfer case will not shift from 4WD High, 4WD Low, and/or Neutral once the lamp is illuminated.
Further investigation identifies that a Diagnostic Trouble Code C140F is stored or active in the Final Drive Control Modules (FDCM) Memory
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
POLICY:
Reimbursable within the provisions of the warranty.

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.



Note: this service bulletin has been revised since the original posting. See Post 36 below or click here.

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Unread 07-10-2014, 07:18 AM   #2
caulk04
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First, lol...

So "verifying FDCM software level" sounds to me like there is a new version of the 4-low death flash...is there a better solution now?
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Unread 07-10-2014, 07:23 AM   #3
JeepCares
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FDCM software number 56044129AP, 56044199AP, or 68235713AB is now the latest level.

Notice the date on the Bulletin -July 10, 2014. The software was actually available to dealers yesterday, but the bulletin wasn't "published" until July 10.

Also, if the tech updates the software - one of the steps after the flash is:
Turn the ignition key OFF making sure that the key remains OFF for at least 5
seconds. Then cycle the ignition key ON making sure that the key remains ON for at
least 5 seconds. Perform a total of three ignition key OFF to ON cycles making sure
that there is at least a 5 second pause between each key cycle.
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Unread 07-10-2014, 08:01 AM   #4
LouC
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Thanks a lot for this; mine was done back in Sept and works fine but good to hear there is a solution...
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Unread 07-10-2014, 10:56 PM   #5
mooninite
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Thank you for taking the time to keep us updated. Is this a new software update or is this a bulletin regarding the previous fix that was released to Jeep dealerships (in which the instructions were made very apparent that it is necessary to clear the codes)?

My Jeep threw the SERVICE 4WD code immediately after getting the N23 update. I then went back to the dealer and they told me there was a revised procedure, which they performed. Of course, some months later, the SERVICE 4WD came back. So is this actually new software?

Thank you for your time and for clarifying this. The reason I ask is because I have been using the fuse-pull method to clear the dash light and if this is the same software that I received a few months ago then I'd rather just keep using the fuse-pull fix instead of having to go to the dealer for a reflash of the same code that broke my 4-LO in the first place.
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Unread 07-11-2014, 05:09 AM   #6
caulk04
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He's saying it's new software and new procedures for installing it...

If I were already affected by the death flash I'd be trying it out. I never got the N23 though so I'll wait until it's confirmed good.
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Unread 07-11-2014, 06:58 AM   #7
Yooshaw
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Quote:
Originally Posted by caulk04 View Post
He's saying it's new software and new procedures for installing it...

If I were already affected by the death flash I'd be trying it out. I never got the N23 though so I'll wait until it's confirmed good.
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Unread 07-11-2014, 08:14 AM   #8
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checking mine tonight...nice to know they realized how many ppl had additional issues.

probrably after so many dealer out-of-warranty claims for 4wd soleoniods
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Unread 07-11-2014, 08:43 AM   #9
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I'd still rather have them replace the faulty hardware than doing a work-around software flash...haven't done the n23 yet and still for plan to do the new one.
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Unread 07-11-2014, 01:11 PM   #10
modette
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Too soon to say thank you Jeep or will there be issues still!!!

Time will tell.
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Unread 07-11-2014, 01:34 PM   #11
psmask01
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I called my Jeep dealership yesterday and asked them about this new software. They were unaware of it, and I gave them the service bulletin number and they said they would call back. Still havent heard back...
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Unread 07-11-2014, 01:36 PM   #12
ZWilson07
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Quote:
Originally Posted by psmask01 View Post
I called my Jeep dealership yesterday and asked them about this new software. They were unaware of it, and I gave them the service bulletin number and they said they would call back. Still havent heard back...
Are you still working with Cross or did you talk to Commonwealth?
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Unread 07-11-2014, 02:10 PM   #13
sleepyheadkh
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I had mine done yesterday. Worked when we tested it the first time. Not the second time.
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Unread 07-11-2014, 02:52 PM   #14
gregstudeny
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Are you guys getting this done for free? A dealership here in San Antonio told me there will he a $110 charge. I'm going to contact a few others also.
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Unread 07-11-2014, 04:17 PM   #15
sleepyheadkh
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Quote:
Originally Posted by gregstudeny
Are you guys getting this done for free? A dealership here in San Antonio told me there will he a $110 charge. I'm going to contact a few others also.
There is no charge.
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