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Unread 08-26-2013, 11:47 AM   #121
Umbrella
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I think I was the first one to report the "where in the heck did my 4-low go" post-recall flash, in this thread.

I am happy to report that this morning they performed it again, following the PDF file to the letter.

All transfer case codes are now clear and it functions as it did before the recall was performed.

I did take a printout of the PDF with me to the dealership, just in case.

I also mentioned that according to many JeepForum.com members this is NOT an isolated incident.

The service manager as much as said that although he *had to* say that he was positive the technician must have followed the procedure properly the first time, he would highlight step 15 and reinforce that part to the tech before reflashing it.

A special thanks to R32R1 for putting up the link to the PDF file.

My Jeep is a Jeep again!






Here's a repost of the PDF link, just because.

Dealer Service Instructions for:
Safety Recall N23 / NHTSA 13V-175
Reprogram Final Drive Controller Module


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Unread 08-26-2013, 01:06 PM   #122
R32R1
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Anytime, glad I could help!
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Unread 08-27-2013, 11:59 AM   #123
RockinR
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Went back to my dealer yesterday for recurring "Service 4wd System" message and no 4Lo engagement after 2 previous visits. After a 3rd re-flash, they told me they were going to replace the T-Case Actuator under warrenty. They were going to order one, to arrive today. I went in today, and they told me that Chrysler had cancelled the order. They said that since the recall is new they are still working through these problems. Apparently, Chrysler has identified a problem with defective actuators, and they don't want any more of them out, which is why they cancelled mine. They are underway to resolve the problem. I was told that they will replace mine under warrenty as soon as Chrysler gets the new actuator in production. Meantime, after another re-flash yesterday, my system is operating O.K. Any thoughts? Is this fact or bullcrap? By the way, I did take in that pdf file today, and the service manager seemed up to date with it, including the recommendation to try the procedure 3 times before further actions. Also, my 4Lo is working fine since the yesterday visit, so still baffled about need for T-Case actuator???

Last edited by RockinR; 08-28-2013 at 12:16 AM..
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Unread 08-30-2013, 09:58 AM   #124
DirtAddsHP
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Peter Sakai with Customspooling assured me that i can take the Jeep in with the custom tune and it shouldnt be an issue. He states that if they need to reflash the custom tune shouldnt stop them from doing that... though i have a DPF'less tune so i may have a check engine light if they reflash but it should be able to drive home and okay till i can get it reflashed.

Has anyone else gone to the dealer with a custom tune with or without issues?
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Unread 08-31-2013, 02:34 AM   #125
RockinR
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Quote:
Originally Posted by RockinR View Post
Went back to my dealer yesterday for recurring "Service 4wd System" message and no 4Lo engagement after 2 previous visits. After a 3rd re-flash, they told me they were going to replace the T-Case Actuator under warrenty. They were going to order one, to arrive today. I went in today, and they told me that Chrysler had cancelled the order. They said that since the recall is new they are still working through these problems. Apparently, Chrysler has identified a problem with defective actuators, and they don't want any more of them out, which is why they cancelled mine. They are underway to resolve the problem. I was told that they will replace mine under warrenty as soon as Chrysler gets the new actuator in production. Meantime, after another re-flash yesterday, my system is operating O.K. Any thoughts? Is this fact or bullcrap? By the way, I did take in that pdf file today, and the service manager seemed up to date with it, including the recommendation to try the procedure 3 times before further actions. Also, my 4Lo is working fine since the yesterday visit, so still baffled about need for T-Case actuator???
I talked to my dealer today. They told me that the transfer case actuator is on order, but back ordered, that it may take a month to come in. They will keep me updated bi-weekly. I am trying to get across the fact that this re-flash isn't the cure. Jeep has identified a problem with the t-case actuators. Remember, the recall said the t-case could possibly lose power and shift the t-case into neutral. If you have the code c140, and are getting the service 4wd message, and your jeep won't shift into 4lo, your Jeep may roll on its own. It is becoming an actuator flaw.
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Unread 08-31-2013, 02:55 AM   #126
RockinR
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Had my Commander reflashed 3 times. Last time it lasted 1 day. My dealer is ordering me a new t-case actuator. They told me today that Jeep has identified the actuators as defective. My new actuator will be replaced under warrenty. But, it is on back order, and may take a while to come in. Obviously, the re-flash wasn't a good fix. The t-case actuators are defective, which is why they could lose power, and shift into neutral. My dealer ordered the existing actuator earlier this week. It was cancelled by Chrysler. My dealer said that Chrysler does not want any more defective actuators on the street!!!
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Unread 08-31-2013, 08:52 AM   #127
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Quote:
Originally Posted by RockinR View Post
Had my Commander reflashed 3 times. Last time it lasted 1 day. My dealer is ordering me a new t-case actuator. They told me today that Jeep has identified the actuators as defective. My new actuator will be replaced under warrenty. But, it is on back order, and may take a while to come in. Obviously, the re-flash wasn't a good fix. The t-case actuators are defective, which is why they could lose power, and shift into neutral. My dealer ordered the existing actuator earlier this week. It was cancelled by Chrysler. My dealer said that Chrysler does not want any more defective actuators on the street!!!
If I understand you correctly this (actuator) is the actual problem? not the cracked boards or is yours just an isolated incident?
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Unread 08-31-2013, 11:12 AM   #128
colinzj
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I think your dealer's making things up. If the transfer case actuator (shift motor) loses power, it can't move and will be stuck in whatever mode it was previously in; that's 4 hi, in most cases. It also has no power when you're parked, or when you pull the battery to store the vehicle or change the battery.

The transfer case going into neutral requires the shift motor to have power. That's why it's only an issue with remote start or if you're starting with your foot off the brake.

Basically your dealer's telling you you're going to chop your arm off with an unplugged circular saw that has no blade.
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Unread 08-31-2013, 11:22 AM   #129
bmac13579
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So I went back to the dealer today to try and get the 'Service 4WD System' fixed.
Pulled into the parking lot, went out of my car, and dropped my iPod and it cracked.
Happy Saturday.
But the service manager agreed that the recall wasn't performed correctly so they re-reflashed the transfer case and it seems to be working fine now.
Hopefully it stays working.
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Unread 09-01-2013, 08:51 AM   #130
R32R1
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People still use iPods? lol
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Unread 09-01-2013, 10:36 AM   #131
RockinR
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Quote:
Originally Posted by LJS8510 View Post
If I understand you correctly this (actuator) is the actual problem? not the cracked boards or is yours just an isolated incident?
I don't know who to believe anymore. I am starting to think that my dealer is clueless.
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Unread 09-01-2013, 10:38 AM   #132
RockinR
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Quote:
Originally Posted by bmac13579 View Post
So I went back to the dealer today to try and get the 'Service 4WD System' fixed.
Pulled into the parking lot, went out of my car, and dropped my iPod and it cracked.
Happy Saturday.
But the service manager agreed that the recall wasn't performed correctly so they re-reflashed the transfer case and it seems to be working fine now.
Hopefully it stays working.
How do you tell a service manager that his shop is doing the recall wrong? My service manager acts like I am the one who is wrong.
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Unread 09-01-2013, 10:40 AM   #133
LJS8510
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Quote:
Originally Posted by RockinR View Post
I don't know who to believe anymore. I am starting to think that my dealer is clueless.
Ha, I know what you mean.
But at least it all works now!
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Unread 09-01-2013, 10:58 AM   #134
RockinR
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I guess my faulty actuator may be an isolated incident, good thing is it is covered by Chryslers 100,000 mile drive train warrenty.
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Unread 09-01-2013, 07:19 PM   #135
R32R1
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Quote:
Originally Posted by RockinR View Post
How do you tell a service manager that his shop is doing the recall wrong? My service manager acts like I am the one who is wrong.
Bring the PDF and have them show you step-by-step that they are doing it 'right'.
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