Thanks Rockin1 for directing me to this thread...
What it sounds like to me is that the techs arnt clearing the codes out. You have to clear the codes not once not twice, but three times for this to go away. We have yet to have a problem at our dealership about this.
Reprogram Final Drive Controller Module
NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with software release level 13.04 or higher. If the reprogramming flash for the FDCM is aborted or interrupted, repeat the procedure.
1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH VCI pod to the vehicle data link connector.
3. Place the ignition in the "RUN" position.
4. Open the wiTECH Diagnostic application.
5. Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next" at bottom right side of the screen. Parts Information Special Tools Service Procedure
Safety Recall N23 - Reprogram Final Drive Controller Module Page 3
6. Enter your "User id" and "Password", then select "Finish" at the bottom of the screen.
7. Perform a vehicle scan report before reprogramming the FDCM. Print a copy of the report and attach to the work order.
8. From the "Vehicle View" screen, click on the "FDCM" icon.
9. Select the "Flash Tab".
10. From the "FDCM View" screen, compare the "Current Flash Number" with the "New Part Number" listed on the "sort table". If the "Current Flash Number" is the same as the "New Part Number" continue to Step 17. If the part numbers are not the same, continue to Step 11.
11. With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
12. From the "ECU Flash" screen follow the wiTECH screen instructions to complete the flash.
13. Once the flash is complete click the "OK" button on the "ECU Flash" screen.
14. Select the "Clear Stored DTC's" button and then check for DTC's.
15. For vehicles with active Diagnostic Trouble Code (DTC) "C140F" perform the following procedure:
a. Turn the ignition key to the "OFF" position and remove the key from the ignition switch.
b. Insert the key into the ignition switch and place the ignition in the "RUN" position.
c. Navigate to and select the FDCM "DTC" tab.
d. Clear all stored and active DTC's for a second time.
e. Clear all stored DTC's for a third time.
NOTE: If DTC C140F is still present and active, additional diagnosis is required.
Service Procedure (Continued)
Safety Recall N23 - Reprogram Final Drive Controller Module Page 4
16. From the "FDC View" screen, compare the "Current Flash Number" with the "New Part Number" listed on the "sort table". If the "Current Flash Number" is the same as the "New Part Number" the flash is complete. If the part numbers are not the same, repeat Steps 8 through 15.
17. Turn the ignition to the "OFF" position and remove the wiTECH VCI pod and battery charger from the vehicle.
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Software Update Previously Performed 21-N2-31-81 0.2 hours
Reprogram Final Drive Controller Module 21-N2-31-82 0.3 hours
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Service Procedure (Continued) Completion Reporting and Reimbursement Dealer Notification
Safety Recall N23 - Reprogram Final Drive Controller Module Page 5
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC Owner Notification and Service Scheduling Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information
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SAFETY RECALL N23 / NHTSA 13V-175
REPROGRAM FINAL DRIVE CONTROLLER MODULE