Our 2008 WK CRD 3.0 3500K went to the dealer with the check engine light on and a short glow plug light after startup, just as the comments have stated above. When the service writer called with the report that the replacement of two glow plugs # 1 and # 3 as well as the glow plug module was needed and the car would be read, Parts & Labor coming to $ 736.02. a fuel-flush for $ 158.00 and a new fuel filter in stalled for $ 228.41 plus the Electronic Engine Control Diagnosis II All another $ 112.00 coming to a grand total of $ 1211.38 DOLLARS! Now hearing this from the enthusiastic service writer at the crack of dawn, after dropping the vehicle off the afternoon before and having extended GOLD Plus Plus Jeep Chrysler warranty, was a bit of a shock to say the least!
At this point I requested that the truck be pulled out of the service bay and parked for me to retrieve costing us $110.00 for the diagnosis. Next stop was JeepForum.com and this thread to get to the bottom of this. Armed with the information from this thread, I set out to find the parts and tackle the job myself. Checking online I came up with the parts needed and was ready to hit the check-out button, when my better half asked if i would check locally for the parts that were needed were available at a comparable price. Again thanks to posted information I went to the brand new Mercedes-Benz dealer just down the street from our home and placed a order for 6 glow plugs and a module grand total of $ 330.00 the cost of the module being $ 180.00 and $ 150.00 for the six glow plugs witch retailed for $ 32.00 discounting the price $ 7.00 dollars each as to me more competitive with the internet pricing.
Next we receive the email from the dealer asking if we were pleased with the service performed, or should i say my wife received. Having excellent customer service skills she sends a reply to the Service Manager listing our concerns, to her surprise the reply to her message was return quickly. The tone of this email was we want to make this right.
Bottom line is that Northwest Jeep Inc. Portland, Oregon installed all six glow plugs and the module and replaced the broken key with programing for what we had paid for the diagnosis $ 110.00 dollars. The service manger and general manger met my wife and delivered the car personally.
Now That's service
Thanks Jeep Northwest for making it right
Maria & Christopher
P.S. I do my own oil and filter service at home.