CRD Glow Plug issue
This will make some laugh and others as mad as I was. We have our CRD at the stealership due to a check engine light last weekend that was a glow plug #5 fault. The jeep has 33K miles and at 25.8K, we had glow plug #2 replaced under warranty of course. We are now 3 months outside the warranty, and gues what........ext warranty does not cover glow plugs.
When the mechanic got on the phone, he starts in with oil needs to be changed, air filter, oh and did I know that the ONLY oil you can use is Mobil 1. I replied thats not true, you can use any oil that meets MB 229.51 specs.....isnt that right. He reluctantly says, yes, and I replied all oil changes done by me properly. He says did you wait 20 min before starting it, I replied, actually I poured half the oil down the filter housing, half in the crankcase, and waited 30 min, per MB service procedures (thanks Merlin). Service techs (at least in the US....Im not talking about Merlin) are the most arrogant people I have ever met.
Anyway, call Chrysler warranty, find out even the MAX extended service plan does not cover glow plugs. They gave me Jeep cust service 800. Call them, and the woman who answered actually asked me what a glow plug was......I couldn't believe it. After being on hold for about 5 min, she comes back and says that glow plugs are only on diesels.....big shocker, and she has never had a call about one. I asked her how many diesels were put in Jeep, I don't have that information, sir..... I had her make me a reference #, and got off the phone.
Service is fixing the Glow Plug for $151. I will update when service manager calls tommorrow.
MB dealer in my area says he can't remember the last glow plug they put on a 07 CRD.
To be continued......