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Unread 08-07-2013, 05:57 PM   #1
lostinthe619
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2005 WK 
 
Join Date: Nov 2012
Location: Sacramento, CA
Posts: 3
Battling Chrysler - WK Needs New Engine

I'm having an issue with Dodge/Chrysler/Jeep and was wondering if I had any legal standing in this matter or if it would make sense to have an attorney represent me against Chrysler for the claim I have filed against what appears to be some less than stellar repair work to my Jeep from one of their dealerships.

Keeping the story as short as possible, last November I had to have a head and head gasket replaced under warranty on my 2005 Jeep Grand Cherokee.

Two weeks ago my engine seized up as I was leaving my house and heading to work (made it one block) and had to have it towed. Had it towed to a different dealership other than the one that did the original work as I wanted to see what they had to say. The new service advisor stated that "it looks like the other dealership just put a band aid on a much bigger problem." < First clue I was about to go for a ride...

Compression and leakdown test was performed and the numbers were all over the place and they weren't sure what was the issue, however they did put a scope in the engine to look in each cylinder and advised that there's rust in all of them. SA advised that I should begin the process of filing a claim with Chrysler.

Filed the claim with Chrysler and got "we don't know what we can do until a full diagnosis is done" so the dealership has now taken apart the whole engine and advised that coolant filled the block and caused the engine to seize and it's done for. It also appears that the engine has overheated several times which is garbage, the claim rep today even said they can't figure out why it has never pegged the gauge or thrown the EVIC into alarm starting as much.

Vehicle information:
2005 WK Limited w/4.7 v8.
Purchased used in 2008 with 33k miles.
Head and head gasket replaced 11/2012 @ 70k.
Engine is now toast at 74,967.

If someone could point me in the right direction I'd be grateful.

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Unread 08-07-2013, 06:42 PM   #2
robpp
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Join Date: Oct 2007
Location: Colorado
Posts: 1,209
sorry not much help


but IMO its between you and the first dealership if everyone else wants you to pay. chrysler doesnt OWN the dealership. Chrysler didnt repair your vewhicle........XYZ Jeep dealer did.

when they did the head gasket did you get any papeerwork? usually you get a 12month 12K mile guarantee on a repair.

or is it under some extended warranty? then may be different.
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Unread 08-07-2013, 07:33 PM   #3
tjkj2002
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2002 KJ Liberty 
 
Join Date: Dec 2009
Location: Colorado
Posts: 7,585
What kind of warranty? Was not the lifetime warranty so you had to buy a extended warranty and need to go through that company.
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Unread 08-08-2013, 11:45 AM   #4
Ditchd
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2009 WK 
 
Join Date: Jul 2013
Location: Billingham, Cleveland
Posts: 81
I can't comment under your US laws but they seem to be generally similar to UK ones with reference to consumer rights.

I would suggest that , as stated earlier your claim lays with the first dealer not Chrysler. If its a design or manufacturing fault that's emerged it's up to them to deal with Chrysler. If its their work they are entirely responsible.

As far as proving its their work, on balance of probability it's almost certainly the work done that has led to the failure that's described as occurred. If they allege other problems are present they have to prove that they were exclusively contributory to the failure eg a crack on the channels in the block. That also opens up further questions such as could they reasonably have forseen other problems and should they have diagnosed/investigated/repaired/advised.

My personal thoughts are that parts or workmanship relating to the work have failed. I've had similar with a head gasket on an engine that was rebuilt and failed after a couple of thou when the gasket gave way between a coolant and an oil channel.

Good luck
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Unread 08-08-2013, 12:07 PM   #5
JeepCares
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Join Date: Jan 2012
Location: MOPAR World Headquarters, Chrysler Group LLC
Posts: 2,288
Quote:
Originally Posted by lostinthe619 View Post
Two weeks ago my engine seized up as I was leaving my house and heading to work (made it one block) and had to have it towed. Had it towed to a different dealership other than the one that did the original work as I wanted to see what they had to say.
Did you suspect the original dealer didn't the work properly?

Quote:
Originally Posted by tjkj2002 View Post
What kind of warranty? Was not the lifetime warranty so you had to buy a extended warranty and need to go through that company.
The 2005 came with a 7/70 Limited Powertrain Warranty. It covered the first purchaser for use of the vehicle. It are also covered the second purchaser for use of the vehicle IF the warranty was transferred. (There was a $150 transfer fee and it had to be paid within 30 days of purchase.)

The Powertrain Warranty lasted for 7 years from the original in-service date or 70,000 miles on the odometer, whichever occurred first.
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