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Unread 12-01-2013, 03:19 PM   #1
Kolak
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Join Date: Jun 2004
Location: Phoenix, AZ
Posts: 5,063
Vendor subscription problem!

Hello Philip,

Something has gone terribly wrong. I just signed into my account and my Vendor Status is no longer. I paid my bill on 11/1 so there is no outstanding balance due. Please resolve this - we're just going into the busy selling season and I need to post my sales.

Kolak

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Unread 12-01-2013, 03:46 PM   #2
Joe Dillard
Electric Chair Operator
1991 YJ Wrangler 
 
Join Date: May 2004
Location: King George, VA
Posts: 12,463
Quote:
Originally Posted by Kolak View Post
Hello Philip,

Something has gone terribly wrong. I just signed into my account and my Vendor Status is no longer. I paid my bill on 11/1 so there is no outstanding balance due. Please resolve this - we're just going into the busy selling season and I need to post my sales.

Kolak
Sorry to hear about this & I hope its resolved soon. If there's anything I can do in the interim, please let me know.

I'll do what I can to bring this matter to his attention.
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Unread 12-01-2013, 03:57 PM   #3
Kolak
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Thanks for that! I don't have his extension at Verticalscope so what I did is send emails to the billing department and left them a voicemail too.
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Unread 12-02-2013, 10:50 AM   #4
PhilipB
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I turned it back on for you. I will have someone in sales contact you shortly to get this sorted out.
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Unread 12-02-2013, 02:03 PM   #5
Kolak
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What a relief! Thanks for that
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Telephone: 480 998-3661
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Unread 12-03-2013, 09:13 PM   #6
deltabravo
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Posts: 965
By the way, what's the proper process for becoming a vendor now? It's been a few years since I was a vendor here.

I've tried to make contact using the same link on other autoguide forums like they have here, and no one ever contacts me.
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Unread 12-03-2013, 09:39 PM   #7
Joe Dillard
Electric Chair Operator
1991 YJ Wrangler 
 
Join Date: May 2004
Location: King George, VA
Posts: 12,463
Quote:
Originally Posted by deltabravo View Post
By the way, what's the proper process for becoming a vendor now? It's been a few years since I was a vendor here.

I've tried to make contact using the same link on other autoguide forums like they have here, and no one ever contacts me.
If all else fails, try PMing PhilipB.
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Unread 12-03-2013, 10:53 PM   #8
deltabravo
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Join Date: Nov 2004
Posts: 965
Hopefully the contact form I filled out here gets acknowledged. On the other Autoguide forums I've filled out the form on, not once has anyone called me. I've PMd the admin contact there too and never gotten a response.
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Unread 12-04-2013, 10:08 AM   #9
blackmagicbrakes
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Join Date: Apr 2011
Location: Quail Valley, CA
Posts: 141
Vendor Subscription Problem too!

We are no longer a Vendor either, we got a notice on Nov 26th saying that if we are a Vendor that it would auto renew but it hasn't. How do we get our Vendor status back?
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Unread 12-05-2013, 01:25 AM   #10
Kolak
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Location: Phoenix, AZ
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Philip I just noticed that I can't display an avatar anymore and I can't use the advanced search functions. Could you please look into that? Thanks
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Telephone: 480 998-3661
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Unread 12-05-2013, 06:25 AM   #11
blackmagicbrakes
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Location: Quail Valley, CA
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Quote:
Originally Posted by blackmagicbrakes View Post
We are no longer a Vendor either, we got a notice on Nov 26th saying that if we are a Vendor that it would auto renew but it hasn't. How do we get our Vendor status back?
We are all fixed now, Thank you!
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Unread 12-05-2013, 10:37 AM   #12
PhilipB
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Sales@autoguide.com if you have trouble.
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Unread 12-05-2013, 12:13 PM   #13
Fawkes
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Location: Sullivan, WI
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Be aware that some of the Autoguide reps will be in Indianapolis for the Performance Racing Industry tradeshow next week. Just a heads up.
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