Originally Posted by HAYSHAKER170
When trying to warranty a 1/4" drive ratchet at Sears, I was told the policy of replacing with new tools ended 4yrs ago. They now use "refurbished" tools as the replacement.
I'm a circletrack racecar/jeep guy. I'm not a professional mechanic but I used my tools multiple times per week. I use Craftsman wrenches, ratchets, and sockets, and screw drivers and have never had an issue. I bought one of those "237 piece tool kits" with 1/4", 3/8", and 1/2" drive stuff like 15 years ago and still use it today as my primary set of tools.
My brother IS a professional mechanic, and when he breaks something Craftsman and they try to replace with a refurbished, he politely tells them that he will simply smash the refurbished tool on the floor and then ask for another, and another until they provide him with a new one. He has done this on 2 or 3 occasions and each time they have given him a brand new tool instead of the refurb. No joking, works every time (so far). He also INSISTS that whatever tool they give him says "MADE IN THE USA" on it...because...sadly, Craftsman has started producing some of their stuff over-seas.