Originally Posted by andrew2641
The point is you could have sold 30,010 things in a year or had a positive post if there was better customer service when we were in your store.
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I don't think you were ever in MY store.
ummmm - you have me confused with Just Jeeps. I was making a generality statement, I sell a client SERVICE - nothing automotive.
The point IS if you are willing to go out of your way to post a bad experience - you should also make the same effort to share your GOOD experiences - or else face the fact that you appear to be a whiner. If all I hear from a person is their bad experiences I start tuning them out... as do most people.
And incidentally - I lead the nation in my Franchise system (I have 18 locations out of 4000 plus locations nationwide) for positive reviews in client surveys. I can not use only bad experiences to model my business as some ARE created by the client - in order to ensure positive client experience I NEED to know what I have done right as well as what I have done wrong. Changing to adapt to a whiner could alienate the good ones...
In a way it is just like raising a kid - if you never acknowledge good behavior and only punish bad you end up with a screwed up kid who thinks he can only do wrong in a world that is against him. psych 101.