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Thumbs up RSG Offroad...Thumbs WAY down High Country

2K views 7 replies 4 participants last post by  jeepster93 
#1 ·
I needed an alignment on my JK I had just purchased. So I called "High Country Performance Off-Road". After waiting 3 weeks for an appointment, I was told I had a bent axle housing and was quoted nearly $4,000 to fix it. In my talking with their employee, I was very unimpressed with his lack of willingness to discuss the issue/options for repair and apparent lack of knowledge when I started asking specific questions. He then flatly told me that was what I needed, and if I didn't do it, they would not even look into other issues I had asked about on the Jeep.

I immediately made an appointment with another shop for a second opinion. RSG Offroad got me in 2 days later and found the REAL alignment problem was 3 bad ball joints. They took me out to the rack and showed me the issue, we discussed the remedy, and the options.
What Performance quoted me $4,000 for was repairable for only $1200.

Additionally, the fender flairs were loose on the Jeep. I knew they needed to be re-attached and simply asked High Country to tell me how much it would cost to have them re-attach them.
When I picked up the Jeep, they said 'Yes, they're loose. Would cost $200 to fix'.....then charged me $31 just to tell me that. "Inspection fee" he called it. I call it fleecing.

In total, High Country charged me $160+, fixed nothing, and tried to shove an unnecessary and expensive repair down my throat. I have to wonder how many of the hundreds of axles they brag about replacing in their showroom display actually needed it.

Never again will I visit High Country. RSG blows them away in every category.
 
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#6 ·
Went to high Country to talk about my ARB locker not locking.
The counter guy quoted me $625 to fix a locker I paid $700 for 8 years ago.

Needless to say...No. Hell no.

I fixed it myself. It was an air supply issue, air not going through the bulkhead. $625 for a swamp cooler compression fitting...Don't think so. Home Depot charged me $3.65.
 
#7 ·
Yea, my shadow will never darken High Country's door again. They're rip-off artists pure and simple.


I went back to RSG to have my flairs properly attached. What High country quoted me $200 to fix (after charging me $31 to "inspect"), RSG fixed up for 85 bux, including replacing the missing attaching hardware the P.O. decided they didn't need.


I'm so happy with them, I have made another appointment to take the GF's Exploder into RSG next week for an A/C issue. They also do general mechanical, electrical/stereo/remote starts. RSG actually stands for "Remote Start Guys", which is what they started off specializing in years ago, before they expanded.
 
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