Eff that salary bullshish! It's an excuse to not pay supervisors the many hours of OT they work. I'm trying to find a new career path as well. My job could be such a nice place to work, but middle and upper management suck all the joy out of it. Example: I got an email asking why my calls per day number fell from last year. It reduced by 0.42 call per day! Less than half a call per day!? Seriously? Let's see, this year, I have had to assume the role of night dispatcher, continue my duties as a tech, plus provide procedural support for other techs, technical assistance over the phone and in person to other techs, send weekly reports of shift activity and personal activities, AND have kept my numbers above required level of 94%! Of 684 calls year to date, I've had 12 repeat calls on my work orders. I can prove that 5 of those are not good repeats, meaning they were issued in error. That means I have 7 calls for the year that weren't repaired right on the first visit! Where else can a company require that kind of near perfect performance for what they pay us? What do we get as an incentive to keep the high performance? We get emails and questioned about why it isn't better or faster or higher volume! Plus, we have been running 50-60hr weeks since January...of LAST year! That's 50-60 hrs average. Last year, we were regularly working 70hr weeks for like four months straight! I need a new place to work.
The difference between stupidity and ignorance. Ignorance is doing something wrong and not knowing better. Stupidity is knowing better, but doing it anyway. Don't be stupid!