My FIL had a problem with an 870 he bought new a few months ago. It wasnt ejecting shells, the extractor was tearing through the shell. So they sent him a new barrel and said that it was an occasional problem and that would fix it. It didn't. So he sent it in, they test fired and said it worked fine with their shells. He gets it back, uses their shells still won't eject. Sent it back again and they said they milled the chamber and that it worked. When he got it back it still didn't work. Now he has sent it back and said he either wanted his money back or a shotgun that worked. They said to expect a new gun in 6-8 weeks. All of that crap from Remington on a shotgun they have made for 60 plus years!