Digging up this old thread to share my horrible experiences with Buerge...
They have failed at all three levels, and they don't seem to care.
Sales: I walked in on a Friday night to talk with a salesman. I told him what I wanted, asked him about pricing and if we could sit and go through it. He stands there with his hands in his pockets, looks up at the ceiling and spitballs me a quote, as if he didn't take me seriously.... I said "Well, sound like you're not interested in selling me a car, so I'll just go elsewhere." This dealership is a mile from my house, so I would have preferred to go there, but instead, bought a Jeep 2 days later at another place an hour away.
Parts: Everytime I've had something needing a part, the parts dept wouldn't have it in stock, wouldn't get it in, and in a couple cases, simply forgot to order it when I followed up why I haven't heard from them 3 weeks down the road.
Service: Both times I've brought it in, once for the compass not being accurate and now for the heater, they haven't been able to determine the problem. Now they're keeping it 2 days just to pull the dash off? They've also been horrible at returning calls. Never get back to me. After a week, they install the new heater core and I go to pick it up... I get in, wires from my bluetooth mic and the rear USB cord are sticking out everywhere because they didn't remember how it went back together... had them fix it.. I leave, and notice the compass isn't iluminating anymore.... Bring it back in... They look at it and tell me there's no compass module in the Jeep.... "What?" I said... Though they refuse to admit it, they some how managed to lose the module when the dash was apart... So now they need to order it and I have to bring it BACK in next week.
When I've voiced these issues, they simply don't seem to care at all... I'm at the point that I'll drive to the next dealership 30 minutes away just to avoid these guys... What a joke!
Currently: '14 JKU
Past vehicles: '92 YJ, '97 TJ, '10 JK