Yeah, if they don't offer you what you want, hang up and call again.
Seriously there's no rhyme or reason to what they do sometimes.
Early last week I called to "cancel" expecting they'd offer and I'd settle for that $77/year offer that we all hear about so often (and that I used for our Nissan Juke last year).
But no - they were like ok - it's shut off.
Then FRIDAY I check the mail and I've got TWO offers - one addressed to my wife for the Juke and one addressed to me for the Jeep. The Jeep is a BS, full price offer, $14.something per month etc. The one for the JUKE is for $25 for 6 months.
So my wife calls planning on saying "hey we got an offer for x" and BEFORE SHE CAN EVEN ASK the guy on the other end of the phone OFFERS HER THAT.
Seriously, if they had one reasonable fee I'd just pay it.... like $50/year, or a multi-year package at a discount, no problem. But I'm not paying $180/year or 77/year if I KNOW people are paying $25 for 6 months.
Seriously makes me hate their business practices and makes me reluctant to do business with them.