What to do about my 2013 Overland?! - JeepForum.com

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post #1 of 61 Old 05-12-2013, 08:10 PM Thread Starter
WK2BOYEE
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What to do about my 2013 Overland?!

So, I took my 2013 Overland 5.7 into the dealership for just it's second oil change. They finished and I went to get my Jeep but they wanted to wash it for me. The kid runs it thru the car wash while I watch and backs it out. He gets out of my Jeep but apparently leaves it in Drive! I watch in stunned disbelief as he proceeds to run my virtually brand new Overland thru the car wash and into the wall! Result, damage to the front end and drivers side door. Long story short, they offered to fix it for me. However, I'm not crazy about having a repaired Jeep! Opinions? Suggestions?

Tom

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post #2 of 61 Old 05-12-2013, 08:13 PM
mpuzach
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Since the dealer did the damage I'd insist on a new car.
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post #3 of 61 Old 05-12-2013, 08:21 PM
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Quote:
Originally Posted by mpuzach View Post
Since the dealer did the damage I'd insist on a new car.
X2 - Ideally, they should set you up with a new vehicle, or at least a newer vehicle that has approximately the same mileage on it.

Rob
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post #4 of 61 Old 05-12-2013, 08:48 PM Thread Starter
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This just happened yesterday. They gave me a freaking minivan for the weekend while they decide what to do with my Jeep. I walked into the GM at the dealership after it happened and asked him if he could find a new 2013 Overland just like mine. When he asked why, I said "because your detailer just ran mine into the wall"! He replied, "You gotta be fu@#ing kidding me"! He then said he'd talk to his father and get back to me Monday. He thanked me for taking it so well and said he'd take care of me. I wanted to think about it for a few days because, to be honest I think I was pretty pissed yesterday and I wanted calm down before making a decision. I feel that I deserve a new GC Overland like mine. I'm not trying to scam my way into a 2014, I want a 2013, just like mine. The thing that sucks about this is I was lucky enough to score a set of Mopar Rock Rails (which are kick ***, btw), new Nitto Terra Grapplers, tinted windows, tow hooks, CAI, etc. I'm sure I can just have the stuff switched over but it looked like he bent the driver side rock rail as well and good luck finding another set! I guess I'm just upset and wanted some input from actual Jeep enthusiasts, to make sure I wasn't being unrealistic with my expectations. Sorry to be long-winded, just venting and my wife is tired of hearing it already!
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post #5 of 61 Old 05-12-2013, 10:13 PM
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It was an accident, accidents happen. The dealer was providing a service and caused damages. A routine thing, they have insurance and their only obligation is to put your WK2 through the body shop for repair as it is a used car. It will look like new and you may even get free oil changes for life. If you take it to court, what would a reasonable judge do? Will your insurance company step in? Can you claim emotional distress?

You may get lucky, but may just have to let your emotions settle for awhile and then let it go. The WK2 is a transportation appliance, life is too short to fret about appliances.

Your initial reaction, outburst and complaint to the GM was certainly justified. Lets see what they will do for you.

Current: 2011 Grand Cherokee Overland V8, 2009 Liberty Rocky Mt V6
Previous: 2000 Grand Cherokee Laredo I6, 1979 CJ7 I6 Quadratrac
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post #6 of 61 Old 05-13-2013, 07:21 AM
shudog
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I wouldn't freak out. It's a small thing, not like it was a high speed collision with frame damage. Give em a chance to get it repaired and inspect the work closely, but it shouldn't be a lingering issue.

Previously owned jeeps:
'06 Grand Cherokee Limited w/4.7L V8 & QD2
'98 Grand Cherokee Limited w/5.2L V8 & Quadra Trac - sold at 230k miles
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post #7 of 61 Old 05-13-2013, 07:26 AM
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It happens, unfortunately. I would wait and see what happens. Might be able to score lifetime, free oil changes or other maintenance like others have said. That is what I would ask for, actually.
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post #8 of 61 Old 05-13-2013, 07:41 AM
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Can the people who are saying OP should get a brand new vehicle please explain why a dealership should have a different set of rules they have to abide by when dealing with insurance?

This is a normal insurance claim, anything they give you over and above fixing it is their perogative and not required (free oil changes etc..).
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post #9 of 61 Old 05-13-2013, 08:07 AM
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Two things I would do...
1. Ask for a New GC. And I mean ASK... "Do you think we can look into getting a new GC the same year and make as mine because this has be very upset." If you demand they will push back. By no means do they have to give you a new vehicle, thats what their insureance is for like stated above. The answer is always "no" untill the question is asked.

2. If they will not give you a new vehicle ask for something else besides the repairs. Like maybe say oil changes for life would be nice for making me go out of my way without my GC for X time period.
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post #10 of 61 Old 05-13-2013, 08:35 AM
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Quote:
Originally Posted by Carange334 View Post
Two things I would do...
1. Ask for a New GC. And I mean ASK... "Do you think we can look into getting a new GC the same year and make as mine because this has be very upset." If you demand they will push back. By no means do they have to give you a new vehicle, thats what their insureance is for like stated above. The answer is always "no" untill the question is asked.

2. If they will not give you a new vehicle ask for something else besides the repairs. Like maybe say oil changes for life would be nice for making me go out of my way without my GC for X time period.
The other thing you could do is ask for a very aggressive trade value on your '13 GC if you like the idea of a '14 and are contemplating an upgrade. Then they can sell your repaired '13 and worry about the repairs
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post #11 of 61 Old 05-13-2013, 08:41 AM
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Even asking for a new GC is ridiculous. There is no logic behind it. The repairs will only be a couple thousand. Or give the customer a brand new vehicle, then still have to repair the other GC and sell that one. Big waste of money on everyones end. Repairs are the most sensible and common sense move on the dealerships end. Now let's say there was structural or frame damage then I can see a new vehicle. Body work is relatively cheap compared to the new-GC route.

Sent from my underground lair.
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post #12 of 61 Old 05-13-2013, 10:27 AM
gabbagabba
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I would only ask for a new GC if they damaged it day of taking delivery or within a week of that, though legally, once you take delivery they likely would only be req'd to repair, not replace
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post #13 of 61 Old 05-13-2013, 01:43 PM
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Dealer should

Depending on the amount of damage dealer should swap it for a new one. They have insurance. Be nice and say it would be in their best interest and would bring them more sales etc.

Value of your GC because of the accident drops. Now the other option you have is draw up a legal binding agreement that they will give you the trade in value of a GC that hasnt suffered accident damage.

If you are having it repaired make sure they use Jeep parts and not made in China knock offs.
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post #14 of 61 Old 05-13-2013, 01:58 PM
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Quote:
Originally Posted by Dave2002ti View Post
Depending on the amount of damage dealer should swap it for a new one. They have insurance. Be nice and say it would be in their best interest and would bring them more sales etc.

Value of your GC because of the accident drops. Now the other option you have is draw up a legal binding agreement that they will give you the trade in value of a GC that hasnt suffered accident damage.

If you are having it repaired make sure they use Jeep parts and not made in China knock offs.
Can you explain why they should be on the hook for more than the OP would normally get in an insurance case not involving the dealership? "They are a dealership" isn't a reason.
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post #15 of 61 Old 05-13-2013, 01:58 PM
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It blows my mind how outrageous it is to want a new vehicle for one with seemingly only body damage. Obviously I have not seen it so the damage could be extensive which could warrant a new one, possibly but from what info is posted...a repair should do it. Even a higher trade in is stupid. Just because the one guy made a relatively minor (again, going off the incident described herein) mistake doesn't mean they (dealership) should pay through the nose regardless of the insurance aspect. It is waste of time and money in the long run.

What would you like to have done if they parked your Jeep next to other and someone else opened their car door and dented your door? New Jeep? Same concept.

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