Now let's do some more supposing.
How does the BBB work? You've complained to them before so you should know.
It's basically a voluntary, third party negotiating tactic. Might make sense with something as large as a car, or possibly an expensive service user contract.
BUT ONLY if the company gives a crap about the BBB.
Exactly right, I do know. And when they get a blight on the BBB report everybody sees it and they make a judgment on whether this company is worth the hassle to buy from them.
Now personally I walk in the doors of Quadratec when I need something because they're local. I've used them for years and they have ALWAYS been fantastic when it comes to customer service
Good for you.
So I cannot imagine what their side of the story must be if you are having trouble with them.
That said, there comes a point where some customers just aren't worth the hassle.
And this "worth" is determined how? Yea, I didn't think you knew what you were talking about. Or maybe you meant customers who purchase thousands of dollars of goods then yes I could see that worth would affect whether they decide to help you or not. Gee, good point dude.
I would suppose that IF they felt YOU were remotely worth the hassle it would have been solved by now.
Oh yes, a dispute between the paying customer is always decided by whether the customer is worthy. I guess your motto is "The business is always right".
Of course, the fact that you have had to use the BBB to resolve disputes with companies 3 times before tells me more about YOU than it does Quadratec.
Frankly, I get the impression you're "one of those" customers.
I didn't say anything about "3 times". Have problems with reading comprehension much?
I went to them once before about 3 years ago over a company that wouldn't pay up on a rebate. They thought I was one of "those customers" , the ones who lose track of rebates.
And I'm quite happy with our WK2 Quadratec floor mats/cargo liner.
2x Good for you. And my liner is perfectly satisfactory as well. Except for the fact that the logo came off with a few times of something being shoved over the top of it (something excessive like groceries I believe) leaving a hole in it so that it doesn't hold water in it anymore like they advertised and the fact that they will not replace or issue a refund or respond further to my inquires.
I am perfectly happy except for all that.