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Unread 05-16-2013, 11:19 AM   #16
Jackal01
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Quote:
Originally Posted by GoodTexan View Post
I hear ya Jackal. I'm not looking to go-off on anyone. I'm fine with the delivery time it took, I only want Jeep to put some polish on how they portray themselves via the service. You're right that this Forum isn't the best avenue, but just trying to raise awareness in different venues. Sometimes a grass-roots ground swell is more effective than yelling at a customer service rep who is probably underpaid to begin with and just feeds the comment to the goat.

I posted here because I figured the Jeep community would be the most supportive group of folks on implementing changes that would benefit us all. So far folks seem agitated at even suggesting things could be better. Not sure why folks are so distressed over this, no harm was intended.

Peace.
I understand entirely where you are coming from. It just boils down to personal preference on the topic and expectations of the system. I expected the system to be inaccurate and not in sync with my build. And sure enough, it skipped like 4 steps. Then when it was delivered, even the day I picked it up the system still said in Transit. So when it arrived sooner than expected and performed more or less sub-standard compared to other tracking systems I was pleased. That said, an improvement would be nice. If something is going to be done, it needs to be done right 100% and not how it is currently. I realize they do not have to do this for their customers but if they are they need to make it actually informative.

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Unread 05-16-2013, 11:52 AM   #17
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Comparisons

So how does Ford keep you informed on your buiild of an Explorer, GMC on a Terrain, Honda on a Passport, Toyota on a 4runner and VW on a Toureg?
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Unread 05-16-2013, 12:14 PM   #18
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What the dealer receives as status is nearly always accurate. Its better than UPS or FEDEX, a barcode gets scanned at every stage and stuffed in the logistics computer data base. Apparently what customers are currently receiving is something filtered from the proprietary logistics data base as every time I've pulled a report on where the Jeep is at the moment is accurate +/- a couple hours (or other chrysler products, they all use the same system). Predictions of future events are often off. Of course I've only checked maybe 50 vehicles over the last 10 years or so. Thats a small sample. But from talking to other folks, what the dealer sees is accurate unless a vehicle misses a bar code scan. Some of the stations can routinely go out of order (inspection, storage, release most notably), which causes some anxiety with the uninformed.

Personally I'd rather see capital $$$ go into product improvement, not keeping tabs on his baby for a customer that thinks he's special... but thats may just be me . If its not working, just scrap it. Let the customer receive status info from his dealer, as we did two years ago and as other manufactures do. It causes nothing but unrealistic expectations.
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Unread 05-16-2013, 07:20 PM   #19
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Wonder what Sergio would say about Jeep not being sensitive to customer concerns? This Jeep defensive posture is exactly negative to customer relations and they should have heard the man out with his statements. He is paying his money and he is entitled to his viewpoint.
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Unread 05-16-2013, 10:49 PM   #20
loveracing1988
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Quote:
Originally Posted by ColdCase View Post
What the dealer receives as status is nearly always accurate. Its better than UPS or FEDEX, a barcode gets scanned at every stage and stuffed in the logistics computer data base. Apparently what customers are currently receiving is something filtered from the proprietary logistics data base as every time I've pulled a report on where the Jeep is at the moment is accurate +/- a couple hours (or other chrysler products, they all use the same system). Predictions of future events are often off. Of course I've only checked maybe 50 vehicles over the last 10 years or so. Thats a small sample. But from talking to other folks, what the dealer sees is accurate unless a vehicle misses a bar code scan. Some of the stations can routinely go out of order (inspection, storage, release most notably), which causes some anxiety with the uninformed.

Personally I'd rather see capital $$$ go into product improvement, not keeping tabs on his baby for a customer that thinks he's special... but thats may just be me . If its not working, just scrap it. Let the customer receive status info from his dealer, as we did two years ago and as other manufactures do. It causes nothing but unrealistic expectations.
From what people figured out on the other forum vots is updated once in the morning every day. I would much rather have the money go to something else also like direct injection, better programming for Uconnect, heck, I would even take all LED lighting in all vehicles.
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Unread 05-17-2013, 04:45 AM   #21
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Sergio the Magnificent

Quote:
Originally Posted by oldmac1 View Post
Wonder what Sergio would say about Jeep not being sensitive to customer concerns? This Jeep defensive posture is exactly negative to customer relations and they should have heard the man out with his statements. He is paying his money and he is entitled to his viewpoint.
Sergio is a fool and doesnt walk his talk. He is all bluster and show like a drag queen. He is raping Jeep and Chrysler and taking the profits back to Fiat instead of investing them in product development ie a modern V8 for Chrysler and Jeep. The Italian govt has cut the subsidies to Fiat and sales of Fiats and their other vehicles are down dramatically. Sergio is the absolute worse thing to ever happen to Jeep. Dont trust the man in black turtle necks.
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Unread 05-17-2013, 06:33 AM   #22
MickinNY
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Quote:
Originally Posted by GoodTexan View Post
I hear ya Jackal. I'm not looking to go-off on anyone. I'm fine with the delivery time it took, I only want Jeep to put some polish on how they portray themselves via the service. You're right that this Forum isn't the best avenue, but just trying to raise awareness in different venues. Sometimes a grass-roots ground swell is more effective than yelling at a customer service rep who is probably underpaid to begin with and just feeds the comment to the goat.

I posted here because I figured the Jeep community would be the most supportive group of folks on implementing changes that would benefit us all. So far folks seem agitated at even suggesting things could be better. Not sure why folks are so distressed over this, no harm was intended.

Peace.
I see where you're coming from & must say you come across much better in your follow-up posts than your initial one. There's certainly nothing wrong with offering suggestions on improving a system in place. But as you found out, it's pretty easy to ruffle some feathers here. But's that's true on any given forum.
Personally, if I ordered a new Jeep, I wouldn't even think about it until it was getting close to the approximate arrival date to the dealer. Then I might start getting a bit antsy. But that's just me.
Take all the time you need, build it right & I'm a happy man.
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Unread 05-17-2013, 07:01 AM   #23
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Originally Posted by mickinny View Post
i see where you're coming from & must say you come across much better in your follow-up posts than your initial one.
+1
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Unread 05-17-2013, 07:07 PM   #24
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Originally Posted by Dave2002ti View Post
Sergio is a fool and doesnt walk his talk. He is all bluster and show like a drag queen. He is raping Jeep and Chrysler and taking the profits back to Fiat instead of investing them in product development ie a modern V8 for Chrysler and Jeep. The Italian govt has cut the subsidies to Fiat and sales of Fiats and their other vehicles are down dramatically. Sergio is the absolute worse thing to ever happen to Jeep. Dont trust the man in black turtle necks.
You clearly know very little. Fiat does not have 100 percent ownership in chrysler therefore he can't take chrysler profits and spent it on fiat. Until the companies are fully merged finances cannot be combined. Do you really think fiat could be worse that diamler or the private equity for jeep?? I don't think so.
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Unread 05-18-2013, 05:36 AM   #25
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Really

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You clearly know very little. Fiat does not have 100 percent ownership in chrysler therefore he can't take chrysler profits and spent it on fiat. Until the companies are fully merged finances cannot be combined. Do you really think fiat could be worse that diamler or the private equity for jeep?? I don't think so.
Chrysler/Jeep would have been far better off in the long run if they had been allowed to go through a traditional Chap 11 bankruptcy. Same holds true for GM. US taxpayer got screwed in Chrysler deal! I know more than you and suggest you read up son!
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Unread 05-18-2013, 09:35 AM   #26
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Chrysler/Jeep would have been far better off in the long run if they had been allowed to go through a traditional Chap 11 bankruptcy. Same holds true for GM. US taxpayer got screwed in Chrysler deal! I know more than you and suggest you read up son!
No I don't think you do know. Auto companies need money to operate and they didn't have any at the time, so traditional bankruptcy would not have worked. So no they would not have been better off they would have been shut down. In your first post you say all Chrysler's profit is being spent on fiat and when I point out that can't happen you respond with this nonsense.
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Unread 05-18-2013, 10:19 AM   #27
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Wrong

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No I don't think you do know. Auto companies need money to operate and they didn't have any at the time, so traditional bankruptcy would not have worked. So no they would not have been better off they would have been shut down. In your first post you say all Chrysler's profit is being spent on fiat and when I point out that can't happen you respond with this nonsense.
Actually Chrysler's profit can be used by Fiat since in the next what 12mos Fiat will own all of Chrysler.

And wrong again the reason GM and Chrysler didnt go through a traditional Chap 7 was to save union contracts and pensions. Gawd forbid the UAW current workers and retirees cant get their Viagra. UAW consumes more Viagra than anyone else on the planet.

Please stop spotting the UAW and Dem lines of bull.
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Unread 05-18-2013, 10:31 AM   #28
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Actually Chrysler's profit can be used by Fiat since in the next what 12mos Fiat will own all of Chrysler.

And wrong again the reason GM and Chrysler didnt go through a traditional Chap 7 was to save union contracts and pensions. Gawd forbid the UAW current workers and retirees cant get their Viagra. UAW consumes more Viagra than anyone else on the planet.

Please stop spotting the UAW and Dem lines of bull.
People will stop doing that when you stop spouting your bull all over every thread. Point blank bankruptcy would have screwed over the whole country, mainly the Midwest where most of the jobs relate to the automotive sector in some way. If both Chrysler and gm would have not been bailed out the country would have been bailing out the whole state of Michigan also.
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Unread 05-18-2013, 10:43 AM   #29
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Originally Posted by Dave2002ti View Post
Actually Chrysler's profit can be used by Fiat since in the next what 12mos Fiat will own all of Chrysler.

And wrong again the reason GM and Chrysler didnt go through a traditional Chap 7 was to save union contracts and pensions. Gawd forbid the UAW current workers and retirees cant get their Viagra. UAW consumes more Viagra than anyone else on the planet.

Please stop spotting the UAW and Dem lines of bull.
No they can't use Chrysler profit until they own 100 percent as of now they do not. They have a goal of getting to 100 percent but we will have to wait and see if that happens. So you are clearly wrong on your first point where you said they are using Chrysler profits. On the other point they could have saved the UAW contract either way in both cases its up to a judge so this was not the reason for the govt bailout. Bankruptcy does not give you money to operate and this is what GM and Chrysler needed to keep operating and banks would not give them a dime. All Chrysler loans are paid off so I think there are much bigger things the taxpayers have gotten screwed on than this.
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Unread 05-19-2013, 06:25 AM   #30
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Originally Posted by Dave2002ti View Post
UAW consumes more Viagra than anyone else on the planet.
Now there's a nugget of information I never knew. Those good for nothing union hard-on *******.

Last edited by Jackal01; 05-19-2013 at 08:30 AM.. Reason: Edited for language.
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