post #1 of Old 01-15-2012, 12:49 PM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
Stupid dealer

Well I took the truck to the dealer for the hitch install and wiring. $450 for it all installed parts included was up my alley to not have to worry about it with my limited time off from work.

Yeah well I should have done it myself. The dealer put a small scratch in the plastic of the rear bumper AND screwed up the bumper cut somewhat as the bezel is not flush to the bumper. SO now I have to call the dealer tomorrow to ***** and see if they will get it back in to fix their problems OR allow me to take it to another dealer to have it fixed.

It was bad enough it took them ALL day (9 hours) working on my truck to do this fairly simple job. So the end of my first week with the truck turned into a crappy one after seeing the install this morning when it was light enough to see.

soulpatch is offline  
post #2 of Old 01-15-2012, 02:55 PM
Redboots
Registered User
2005 TJ Wrangler 
 
Join Date: Jul 2006
Location: Utah
Posts: 166
A dealer would be my last choice for that job. Why not use a hitch expert in your area? U-Haul even?
Redboots is offline  
post #3 of Old 01-15-2012, 02:58 PM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
Taking it to the dealer to have the mopar hitch put on has it as a dealer installed accessory and thus covered via the warranty I do believe. Not to mention I would have had to go to them anyway for the computer flash to activate the wiring harness
soulpatch is offline  
post #4 of Old 01-15-2012, 03:02 PM
TheSiltSurfer
Registered User
2012 WK 
 
Join Date: Sep 2011
Location: Durango
Posts: 848
I'd make them re do it Fo sho, 9 hours is a bogus joke especially if the job was half asss or sloppy. I had a dealer in New Mexico do it on my old 2011 within 3.5 hours flash included. Good luck brother

Infinite Patience Produces Immediate Results
TheSiltSurfer is offline  
post #5 of Old 01-15-2012, 03:37 PM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
Have to have them document that they scratched the bottom of the bumper too since it is a lease (another reason I had to go with the Mopar hitch and have the dealer install....
soulpatch is offline  
post #6 of Old 01-15-2012, 04:00 PM
jgc4ever
Registered User
2012 WK 
 
Join Date: May 2011
Location: Omaha
Posts: 381
I made my dealer replace my rear bumper back on my '98 Grand Cherokee when they scratched it.
jgc4ever is offline  
post #7 of Old 01-15-2012, 04:12 PM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
I am not as concerned with the scratch as you cant see it unless you get up to it in the plastic but they darn well will note it in writing that they did it so I have that on file. And they will be fixing the bezel too so it sites perfectly flush.
soulpatch is offline  
post #8 of Old 01-15-2012, 05:02 PM
tfandango
Registered User
 
Join Date: Dec 2011
Posts: 36
Welcome to the "my dealer can't install a hitch" club
tfandango is offline  
post #9 of Old 01-16-2012, 12:03 PM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
This goes to the dealer tomorrow to show them so hopefully it is taken care of and I dont have to threaten anything for it to be resolved....
soulpatch is offline  
post #10 of Old 01-16-2012, 01:09 PM
BMRisko
Registered User
2012 WK 
 
Join Date: Feb 2004
Location: Huntsville
Posts: 116
Quote:
Originally Posted by Redboots View Post
A dealer would be my last choice for that job. Why not use a hitch expert in your area? U-Haul even?
No offense, but U-Haul would be the last place I'd take anything. Heck, I wouldn't even rent a moving truck from them!
BMRisko is offline  
post #11 of Old 01-17-2012, 07:46 AM
kkuntz01
Registered User
2012 JK Wrangler 
 
Join Date: Jun 2009
Location: Western 'Burbs of Chicago
Posts: 308
For me, it only confirms why I'll never buy a vehicle unless it came factory equipped with tow package.

Just because you put a hitch on it, doesn't mean you'll have the same tow rating as it's siblings that came with the tow package.

Sure my rig has seen the trail, but I wheel it like a soccer mom looking for a parking spot at Nordstroms.
kkuntz01 is offline  
post #12 of Old 01-17-2012, 07:49 AM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
Quote:
Originally Posted by kkuntz01 View Post
Just because you put a hitch on it, doesn't mean you'll have the same tow rating as it's siblings that came with the tow package.
And why not if you use the exact same parts?
soulpatch is offline  
post #13 of Old 01-17-2012, 08:12 AM
Redboots
Registered User
2005 TJ Wrangler 
 
Join Date: Jul 2006
Location: Utah
Posts: 166
I'm not sure about the new GC's, but it used to be that a 'tow package' was more than just a hitch and wiring harness. It included things like heavy duty cooling, trans cooler, 'tow/haul' mode in the trans, etc. If you plan to tow anything, I would step up to the factory tow option or take a pass on buying that particular vehicle.

As far as BRMisko's comment:
Quote:
Originally Posted by BMRisko View Post
No offense, but U-Haul would be the last place I'd take anything. Heck, I wouldn't even rent a moving truck from them!
What's wrong with U-Haul? They probably install more hitches than anybody out there. Why wouldn't you rent a truck from them? They're only the largest moving truck rental company in the US.
Redboots is offline  
post #14 of Old 01-17-2012, 08:24 AM Thread Starter
soulpatch
Registered User
2012 WK 
 
Join Date: Jan 2012
Location: Downingtown
Posts: 37
Quote:
Originally Posted by Redboots View Post
I'm not sure about the new GC's, but it used to be that a 'tow package' was more than just a hitch and wiring harness. It included things like heavy duty cooling, trans cooler, 'tow/haul' mode in the trans, etc. If you plan to tow anything, I would step up to the factory tow option or take a pass on buying that particular vehicle.
None of those are added on the 12 tow package. It is simply the hitch and wiring.

Quote:
As far as BRMisko's comment: What's wrong with U-Haul? They probably install more hitches than anybody out there. Why wouldn't you rent a truck from them? They're only the largest moving truck rental company in the US.
Having seen so many botched uhaul installs in my area I would never have them touch my truck. Not to mention that they cant add the wiring unless they do a patch job and hack into the lights instead of a real wiring kit to signal to the computer trailer is attached.

As for their trucks. They might be the largest and people use them but only since they dont have their own 36' trucks sitting around to be used. Every time I have used their trucks I have either had them break down, had crappy brakes, or had the door unable to be properly fully closed. They are crappy trucks that people use only out of complete and utter neccessity.
soulpatch is offline  
post #15 of Old 01-17-2012, 10:22 AM
2MchFun
Registered User
2011 WK 
 
Join Date: Nov 2011
Location: Hurricane
Posts: 328
Keep us posted on the outcome of your situation. I hope the dealership does the right thing.

Black 2011 GC Overland Summit Hemi
2MchFun is offline  
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Jeep Forums Replies Last Post
TSB dealer help hutchison101 WK2 Grand Cherokee Forum 5 07-08-2011 10:08 AM
First Maintenance at Dealer - should I laugh or be mad? MaineJeep11 WK2 Grand Cherokee Forum 30 05-06-2011 10:43 PM
? about dealer mster WK2 Grand Cherokee Forum 16 04-12-2011 07:06 AM
Dealer cost for accessories bluehorizons WK2 Grand Cherokee Forum 2 01-19-2011 06:41 AM
Accessories in dealer negotiations swampass2 WK2 Grand Cherokee Forum 7 01-06-2011 03:18 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome