FYI – Ignore if not interested
SERVICE BULLETIN NUMBER: 17-005-13
GROUP: Rear Suspension
DATE: April 03, 2013
Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension
This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers.
2011-2013 WK Grand Cherokee
2011-2013 WD Durango
NOTE: This bulletin applied to vehicles equipped with Rear Load Leveling
Suspension (sales code SES) and could be combined with Normal Duty
Suspension (sales code SDA) or Sport Suspension (sales code SDE) or
Export Tuned Suspension (sales code SDM) built before September 29, 2012
Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.
If the customer describes the symptom, perform the Repair Procedure.
Qty. Part No. Description
2 (AR) 68087613AG Absorber, Rear Shock (Sales Code SDE
+SES) (Durango only)
2 (AR) 68069843AG Absorber, Rear Shock (Sales Code
SDA+SES) (Durango only)
2 (AR) 68069680AC Absorber, Rear Shock (Sales Code SDA or
SDM + SES) (Grand Cherokee Only
1. Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.
Was a rattle and/or clunk noise exhibited?
a. Yes>>> Proceed to Step #2.
b. No>>> Continue further diagnosis, this bulletin does not apply.
2. Remove and replace the right and left rear shock absorber relative to the vehicles sales code(s). Refer to the detail procedures available in Refer to the detailed procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17 - Rear Suspension> Shock Absorber, Suspension> Removal / Installation.
NOTE: The left and right rear shock absorbers must be replaced at the same time.
Failure to follow this process will result in an adverse condition.
Reimbursable within the provisions of the warranty.
You might also want to see this post/thread.