Service Bulletin 08-049-13 - 2014 WK - RA3 And RA4 Radio Enhancements - JeepForum.com
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Unread 06-28-2013, 08:46 AM   #1
JeepCares
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Service Bulletin 08-049-13 - 2014 WK - RA3 And RA4 Radio Enhancements

(ignore if not interested)

Service Bulletin NUMBER: 08-049-13
GROUP: Electrical
DATE: June 29, 2013

SUBJECT:
RA3 And RA4 Radio Enhancements

OVERVIEW:
This bulletin involves upgrading the software on the RA3 or RA4 Radio.

MODELS:
2014 (WK) Grand Cherokee

NOTE: This bulletin applies to vehicles built on or before June 15, 2013 (MDH
0615XX) equipped with SMART TOUCH 3 AM/FM/SAT/BT/VOICE (sales code
RA3) or SMART TOUCH 4 AM/FM/SAT/BT/NAV/VOICE (sales code RA4).

SYMPTOM/CONDITION:
A customer may experience, one or more of the following conditions.
Radio reset, screen lockup, blank screen or sluggish system response time.
Loss of vehicle position on NAV map.
Compass indicator turns off.
Erratic changes to vehicle icon on NAV map.
Touch screen shut down message.
Radio surround sound will not stay ON.
Driver memory feature causes Sirius XM failure.
Loss of radio presets.
Battery drain - due to radio remains on.
Uconnect apps don't load.
AM/FM popping noises and/or static.
Backup camera display is blank.

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Lee
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Chrysler Group LLC
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Unread 06-28-2013, 08:51 AM   #2
gabbagabba
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Join Date: Jan 2013
Location: Southwest, NH
Posts: 386
Thx

This TSB def describes issues I've been having, it would be great is there is a siftware instead of hard ware fix!

Should all dealers be able to do this pretty fast as one stop shopping or will they need to keep it?

Thx and I appreciate you posting this proactively
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Unread 06-28-2013, 11:59 AM   #3
JeepCares
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Quote:
Originally Posted by gabbagabba View Post
This TSB def describes issues I've been having, it would be great is there is a siftware instead of hard ware fix!
It's a software fix.

Quote:
Originally Posted by gabbagabba View Post
Should all dealers be able to do this pretty fast as one stop shopping or will they need to keep it?
Depends on their schedule. The update may take 35 minutes, but they might not be able to get to it right away. I'd call and check with your specific dealer.
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