Can anyone who's gone through this give me an idea of how long it took from order to receipt of your Grand Cherokees? I am forced to order if I want one, due to non availability at the current time for what we are looking for, an Overland with the Summit package, and the 3.6L V6. Not sure if what I found below is still applicable, just need to know approx. how much time from order to driveway I may be looking at (every single time I've ordered a vehicle, something has fallen through and I am very very skeptical about time frames!).
Vehicle Order Number (VON) and vehicle tracking
Once a special order is placed for a vehicle, a document is generated that details the vehicle and exact options that you want. A VON (Vehicle Order Number) is assigned that will allow tracking of your vehicle until it gets assigned a VIN (Vehicle Identification Number).
To obtain the current order status of your vehicle:
1. Call 1-800-992-1997
2. The input sequence is 6, 2, 1, 2, and then your phone number, then 1. This brings you to an operator who can give you details on the status of your order. A complete list of Order Status Codes is shown in the table below.
DaimlerChrysler Order Status Codes
BA - BA new order that hasn't been checked/approved BB – fleet order only – review by Bid Department
BD – special equipment processing
BE – edit error – coding error which must be corrected before the order can be considered for scheduling
BG – order has passed edit but cannot be considered for scheduling
BG F – finance hold – automatic cancellation after 15 days
BG B – model or option hold / build out hold
BG L – material restriction hold
BG M – material hold (fleet)
BX – good order, available for scheduling
ZA – cancelled order
C – tentative schedule
D – firm schedule: serial number is assigned.
D1 – gateline: plant has sequenced the unit for production, estimated ship date assigned
D2 – gateline: framing and build imminent, usually within 3-6 days
Note: Once a vehicle reaches scheduled (C or D) status, it cannot be cancelled by the dealer. Orders can sit in D-status for up to 60 days.
E – framing
F – paint
G – trim
I – unit is pending final inspection
J – vehicle has passed final inspection, but has not been released to carrier
JB – shipped to body vendor
JE – shipped to emissions
JJ – consigned body vendor
JS – shipped to storage
KZ – released by plant and invoiced
Note: Vehicles must reach KZ-status before an invoice can be generated.
KZ L – released but not shipped
KZ M – first rail departure
KZ N – first rail arrival
KZ O – delayed/received
KZ OA – plant hold, quality audit
KZ OB – zone or dealer hold, sales hold, vehicle prep hold, tax hold, finance hold, dealer refusal, diversion hold, vehicle diverted, derailment hold
KZ OC – carrier delay hold, rail car shortage, bad load, insufficient load, inclement weather, need shipping order, manifest error, strike-bound hold, emission or safety hold.
KZ OD – mechanical failure, glass damage, vehicle lacking parts, vehicle in repair, storage hold
KZ OE – misdropped or misshipped vehicle
KZ OF – shipped air freight, stolen vehicle recovered, show vehicle, test info code, vessel sailed
KZ OG – damaged vehicle, stolen vehicle, abandon to carrier, vehicle scrapped, donate vehicle, repair and auction
KZ OH – all other carrier codes that currently post an “O” delay code that are not included above
KZ R – vehicle within a few days of arrival to dealer
KZ T – second rail departure
KZ U – second rail arrival
KZ X – delivered to dealer
KZ Y1 – major damage – must not be sold as new
KZ Y2 – major damage – vehicle sold at auction
review by Bid Department
It was unpredictable in 2011 but you have a 95% chance of receiving the vehicle within 4 to 12 weeks upon order. Sometimes an option you want is back ordered and you may need to wait additional time for the restriction to be lifted. The average delivery time to the lower 48 states is 8 weeks from order date.
Most of the variation is in the rail transport part of its journey. There are not enough rail cars, so the vehicle may be stored for weeks waiting to be shipped. Then there is the odd part availability or production problem, there is no guaranties. Once the system accepts your order and you get a VIN number, your dealer can track where it is in the system along with an optimistic prediction of delivery. Once it goes D1, its a pretty sure bet it will be built and ready to ship within two weeks.
It can be as little as three weeks if everything falls nicely into place, I've only heard of one of these.. and one of 4 weeks. Some have waited 16 weeks, with no explanation.
I just called about my order, and agree that the 1-800 number is good. The number sequence I put in to get to an operator, though, was 3, 3, and 1. But then no opportunity to put in a phone number, I just ended up talking to a customer service representative, who wasn't very much help because she couldn't find the VON in the system. But I had already gotten a copy of the order that showed it as BX, so I'm not sure what is going on there.
Is the sequence above (6, 2, 1, 2) navigating through the system, or is it an extension? Because when I put that sequence in, it was trying to route me to an extension. So i hung up and went the slow route, which ended up being 3, 3, 1, which got me to the CS Rep.
In any case, the VON wasn't much help for me, whether due to a change in the system, or my "navigation" errors.
I ordered my '12 GC on Oct. 13th in Vegas. It was built on 10/27 and is ready to be shipped out of Detroit right now. Estimated delivery is 11/16, so just a few days over one month from order to delivery. If it makes it.
Just checked the status on mine. Built on 10/27 and left the plant on 11/6. Traveled to interchanges in Indiana, Chicago, Iowa, No. Platte, NE., Cheyanne & Rawlins, WO., then Salt Lake City last night. Should arrive in Vegas in the next day or two, right on time. 10 days doesn't seem too bad to travel 2100 miles out west. Sure will be glad to see it.
The dealer wasn't able to wiggle on the price of mine because I got a corporate discount that got me the vehicle at factory pricing on an ordered vehicle. And because I spent the previous 6mo looking for one and never found one configured that way. I will however, be negotiating for some cost sharing on the extended warranty. ;-D