Ordering Process/Length of Time
Can anyone who's gone through this give me an idea of how long it took from order to receipt of your Grand Cherokees? I am forced to order if I want one, due to non availability at the current time for what we are looking for, an Overland with the Summit package, and the 3.6L V6. Not sure if what I found below is still applicable, just need to know approx. how much time from order to driveway I may be looking at (every single time I've ordered a vehicle, something has fallen through and I am very very skeptical about time frames!).
Vehicle Order Number (VON) and vehicle tracking
Once a special order is placed for a vehicle, a document is generated that details the vehicle and exact options that you want. A VON (Vehicle Order Number) is assigned that will allow tracking of your vehicle until it gets assigned a VIN (Vehicle Identification Number).
To obtain the current order status of your vehicle:
1. Call 1-800-992-1997
2. The input sequence is 6, 2, 1, 2, and then your phone number, then 1. This brings you to an operator who can give you details on the status of your order. A complete list of Order Status Codes is shown in the table below.
DaimlerChrysler Order Status Codes
BA - BA new order that hasn't been checked/approved BB – fleet order only – review by Bid Department
BD – special equipment processing
BE – edit error – coding error which must be corrected before the order can be considered for scheduling
BG – order has passed edit but cannot be considered for scheduling
BG F – finance hold – automatic cancellation after 15 days
BG B – model or option hold / build out hold
BG L – material restriction hold
BG M – material hold (fleet)
BX – good order, available for scheduling
ZA – cancelled order
C – tentative schedule
D – firm schedule: serial number is assigned.
D1 – gateline: plant has sequenced the unit for production, estimated ship date assigned
D2 – gateline: framing and build imminent, usually within 3-6 days
Note: Once a vehicle reaches scheduled (C or D) status, it cannot be cancelled by the dealer. Orders can sit in D-status for up to 60 days.
E – framing
F – paint
G – trim
I – unit is pending final inspection
J – vehicle has passed final inspection, but has not been released to carrier
JB – shipped to body vendor
JE – shipped to emissions
JJ – consigned body vendor
JS – shipped to storage
KZ – released by plant and invoiced
Note: Vehicles must reach KZ-status before an invoice can be generated.
KZ L – released but not shipped
KZ M – first rail departure
KZ N – first rail arrival
KZ O – delayed/received
KZ OA – plant hold, quality audit
KZ OB – zone or dealer hold, sales hold, vehicle prep hold, tax hold, finance hold, dealer refusal, diversion hold, vehicle diverted, derailment hold
KZ OC – carrier delay hold, rail car shortage, bad load, insufficient load, inclement weather, need shipping order, manifest error, strike-bound hold, emission or safety hold.
KZ OD – mechanical failure, glass damage, vehicle lacking parts, vehicle in repair, storage hold
KZ OE – misdropped or misshipped vehicle
KZ OF – shipped air freight, stolen vehicle recovered, show vehicle, test info code, vessel sailed
KZ OG – damaged vehicle, stolen vehicle, abandon to carrier, vehicle scrapped, donate vehicle, repair and auction
KZ OH – all other carrier codes that currently post an “O” delay code that are not included above
KZ R – vehicle within a few days of arrival to dealer
KZ T – second rail departure
KZ U – second rail arrival
KZ X – delivered to dealer
KZ Y1 – major damage – must not be sold as new
KZ Y2 – major damage – vehicle sold at auction
review by Bid Department