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Oil leak is now a nightmare

3K views 20 replies 6 participants last post by  hobbie1 
#1 ·
Had the Eco diesel in for the timing chain cover oil leak problem. They had it for 6 days. Picked it up tonight.

Driving home on a 2 lane back road in the dark the engine started making noises, this was followed by all kinds of alerts (loss battery power, air bag failure, blind spot alert failure) then the engine stalled and then tried to crank itself. Pushed it out of the middle of the road. Diesel smell everywhere. Lights flashing inside and out.

Tried to crank the engine once and it made some pretty crazy noises so tried to turn it off - the thing would not shut down till after a few minutes. Had it towed back to the dealer. Big pool of diesel on the ground under the engine.

It appears our near new 1 year old Jeep has been screwed up pretty bad. The entire interior smells like diesel. Not sure this will ever be gone. It is choking strong.

It only takes one bad tech to screw up a $59K ride forever.

We'll see what happens in the morning.

Suggestions?
 
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#2 ·
Keep your documentation. There have been at least one, maybe more, threads like this over the years. If I recall, that ended up being an engine replace. Keep us posted. PM member jeepcares if you want/need customer service assistance.
 
#3 ·
My big concern is the odor in the cabin - it was choking - even the tow truck driver said good luck getting that odor out of the fabric, interior and headliner. So bad it was on my clothes and that taste in my mouth.

Left several stains on the roadway. I'm on the VIP program and the dealer will need to call FCA before they do any thing. I will also be calling them.
 
#4 ·
Update - I was told that the injector on cyl 5 was cracked and caused the failure. They said this is unrelated to the other work. I'm not buying this. They are waiting for the part. I also learned that they do not remove the cylinder head just the valve cover to do the timing chain cover repair.
 
#5 ·
Had the Eco diesel in for the timing chain cover oil leak problem. They had it for 6 days. Picked it up tonight.

Driving home on a 2 lane back road in the dark the engine started making noises, this was followed by all kinds of alerts (loss battery power, air bag failure, blind spot alert failure) then the engine stalled and then tried to crank itself. Pushed it out of the middle of the road. Diesel smell everywhere. Lights flashing inside and out.

Tried to crank the engine once and it made some pretty crazy noises so tried to turn it off - the thing would not shut down till after a few minutes. Had it towed back to the dealer. Big pool of diesel on the ground under the engine.

It appears our near new 1 year old Jeep has been screwed up pretty bad. The entire interior smells like diesel. Not sure this will ever be gone. It is choking strong.

It only takes one bad tech to screw up a $59K ride forever.

We'll see what happens in the morning.

Suggestions?
Hi hobbie1,

I think I posted on your other thread as well but I would be happy to look into this further for you! Just PM our page with your VIN and let me know.

Andrea
Jeep Social Care Specialist
 
#7 ·
UPDATE - BAD NEWS

Ha Ha - the repair lasted 4 months and 3000 miles - exact same nightmare back again

Driving along - check engine light came on - then all of the alerts and chimes and then the engine went dead. Was fortunate to roll off of the 2 lane highway I was on - nearly got hit as there are a lot of blind spots and everyone was doing at least 60 MPH.

Jeep is barely 16 months old with 18K miles.

Lucky to be alive as Vasco Rd in Contra Costa County CA is considered one of the most dangerous in the state.

So now 2 for 2 only the last time was on Marsh Creek RD in Contra Costa County the 2nd most dangerous road in the county.

I'm sure the dealer will have some excuse for this. Bottom line in my mind - they screwed up the engine when they were repairing the oil leak last December.

Attached is a nice picture of a pool of diesel on the roadway and a great shot of the rig going on the tow and the drop at the dealer.

Anyone got an idea on what to do next. The wife no longer trusts this thing. I think we are done.
 

Attachments

#8 ·
Update as of tonight....

I got a call from the service writer and he proceeds to tell me that for some reason the same injector failed.

How many of you guys have had fuel injectors replaced on a new eco diesel, let alone twice?

I told him read your service manuals the fuel tubes need to be replaced. They are a one time use.

They had to remove all of them to fix the oil leak. Even says on the repair order that they removed the valve covers to fix the oil leak. Right after that repair wasthe first melt down.

Bottom line, this means the fuel tubes must be replaced. None are listed on any repair orders.

He then got pushy on the phone and said they would repair the Jeep and return it on Thursday. I told him don't do anything till they hear from Jeep.

My son downloaded the AllPar docs for this type of repair. It states

"Fuel tubes are a one time only use and must be replaced anytime they have been removed. "

These had to be removed to get the valve covers off to fix the timing cover oil leak. There is no evidence that the tubes were ordered. No part #'s listed on the repair order just the blown fuel injector. My boy, who is a mechanic and works on a lot of diesel rigs says these guys are morons.

I'm going to try and have the Jeep towed to the dealer where I bought it. It is up in Woodland and they sell and service tons of Diesels.

This is total BS

If anyone wants copies of the docs I have them in PDF form.
__________________
 
#19 ·
Update as of tonight....

I got a call from the service writer and he proceeds to tell me that for some reason the same injector failed.

How many of you guys have had fuel injectors replaced on a new eco diesel, let alone twice?

I told him read your service manuals the fuel tubes need to be replaced. They are a one time use.

They had to remove all of them to fix the oil leak. Even says on the repair order that they removed the valve covers to fix the oil leak. Right after that repair wasthe first melt down.

Bottom line, this means the fuel tubes must be replaced. None are listed on any repair orders.

He then got pushy on the phone and said they would repair the Jeep and return it on Thursday. I told him don't do anything till they hear from Jeep.

My son downloaded the AllPar docs for this type of repair. It states

"Fuel tubes are a one time only use and must be replaced anytime they have been removed. "

These had to be removed to get the valve covers off to fix the timing cover oil leak. There is no evidence that the tubes were ordered. No part #'s listed on the repair order just the blown fuel injector. My boy, who is a mechanic and works on a lot of diesel rigs says these guys are morons.

I'm going to try and have the Jeep towed to the dealer where I bought it. It is up in Woodland and they sell and service tons of Diesels.

This is total BS

If anyone wants copies of the docs I have them in PDF form.
__________________
Update on this

Dealer worked with FCA on getting the Jeep up and running. Got it back on Saturday. We shall see how it goes.

For others who have had their fuel tubes removed I'm attaching a photo of the work order with the part numbers. If they are ever removed for whatever reason new ones must be installed along with o rings or you may have some big issues.
 

Attachments

#9 ·
Not saying they are not morons, but the tubes are probably replaced to prevent fuel leaks, as it is very high pressure at the injector. It shouldn't cause an injector to fail unless it failed because of debris that was in the fuel supply. You may have just got a bad one. It can happen, although rare. Going to a dealer with a good diesel tech is a good idea, however. The guy that worked on my Cummins knew what he was doing, which saved me a lot of grief. He was the kind of tech that would check carefully for something that caused the failed injector. Not wait for the second one.
 
#10 ·
Maybe moron is a bit too tuff - however they should be following the procedures lined out in the repair procedure documents. This is probably an indication of management and how they choose to push the techs..... and I'm sure the tubes being replaced as one time use is to prevent damage and leaks.

To repair the original oil leak they would have removed some if not all of them and thus should have replaced the ones removed. There is no indication of any "tube" in the parts list on any of my invoices including the injector repair. Also says there is a procedure to calibrate anytime an injector is removed and or replaced.

I've had zero issues with my Cummins so no real experience on having the engine worked on.

Bottom line Jeep was fine till they started working on the minor oil leak - bad techs working on it, bad mangement - both possible. All I know is the thing stopped twice and left us stranded in the middle of no where on very dangerous roads. Once - maybe you rack it up to a mistake - twice by the same dealer - sounds like they have some problems.

Would I take this thing into the California Sierra mountains without a lot of discussion - probably not.
 
#11 ·
Hey Hobbie1,

I tried to PM you, but since I don't talk (or post) much, I'm not able to PM yet. I was curious if you could PM me the dealer your having issues with, since it appears we live in the same general area, and in fact my commute today included that last road yours died on. I can guess, but I don't want to publicly shame them.
 
#12 ·
Got my 2011 U.K model CRD back from the dealers last week (under warranty) after having 3x injectors replaced and YES 100% they should have changed the steel high pressure pipes from the rail to the injectors, mine HAVE been changed.
But where the Jeep dealer messed up on my repair was to damage the leak off connectors on top of the injectors with the rubber hoses attached, they broke 2 securing clips and i had white smoke bellowing out from under the bonnet where diesel was dripping onto a DPF that was in regen. Managed to cable tie the connectors secure to get home. No faith in Jeep tech,s this side of the pond either
 
#13 ·
Talked to the service manager. He is telling me they ordered the tubes.

I said "all 6" and he sort of said yes, so we will see. He also said that FCA asked for a picture of the blown fuel injector.

Wondering if they are looking to assign blame my way.......

FCA contacted me with an email and phone # contact.

The comedy continues.....
 
#15 ·
Hobbie 1,

Thanks for the info in the PM, but since my post count isn't high enough, I can't reply back, so I'll post again to remedy that. >:)
I'd say as long as you have service records available, you shouldn't have anything to worry about, and it sounds like they're (probably) going to do what they should have done originally.
Good luck, and hold your ground if they try put the blame on you.

Ken
 
#16 ·
Hey kenbass4 are you using the same dealer for service?

We would really like to keep this Jeep assuming I can get some extended coverage and services beyond what I have purchased. If not it may go.

My son just got a new 17 with the V6 he seems to think that is a pretty reliable setup. How has yours been?
 
#20 ·
Maybe I've been lucky but I've got over a 101000 miles on my 2014 ecodiesel and the only problem it's ever had was with the catalytic converter and they took car of it at about 50k miles. I change the oil every 7500-10000 miles and that's normally no longer than every 4 months. I still get 29 mpg on the highway at 75. Drives just like the day I bought it.


Sent from my iPad using Tapatalk
 
#21 ·
Maybe I've been lucky but I've got over a 101000 miles on my 2014 ecodiesel and the only problem it's ever had was with the catalytic converter and they took car of it at about 50k miles. I change the oil every 7500-10000 miles and that's normally no longer than every 4 months. I still get 29 mpg on the highway at 75. Drives just like the day I bought it.

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I would agree that the eco diesel seems to be reliable. My problems started with a small oil leak - a known problem - the pain and suffering were a result of the dealer not following the procedures - replacing the fuel tubes once removed - their failure to follow FCA instructions is what killed our Jeep and left us stranded - twice.

In the end - if they ever start selling them again I would consider one - assuming the melt downs are over with this one.
 
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