There have been a multitude of recalls but no one jeep has been affected by all of them, people are tired of hearing this crap and exaggerate. First I have several friends that are 25-55year old techs, service writers, and a parts manager in dealers from jeep to a dealer with an entry fee north of $100k, this is a general statement and doesn't say anyone is a bad person nor a competent mechanic, but some,most when they go to work, things change. Blame who you like I place it all on the individual including us to be honest. I get it this company actually sucks and gets away with it if you measure the type of recall, the standards by which they respond and " handle" it and the repairs they issue, at $40k+ it's pathetic people don't use google more and boycott, but they'd have to boycott every American car company, and well, jeep is not even American. The average Jeep tech is an arrogant overtrained, overstrained, preoccupied person that either barely knows anything past parts replacement, or hasn't done anything challenging at work in forever, and when the challenge does arrive, they don't show respect and force it or "rig"it. Their ability and mindset are limited due to either being trained by only the dealer or they've lost their "old school" edge, no deductive reasoning allowed, they are tired if the same repair 200 times and billing practices that are only rivaled by doctors offices. They know everything and can't be proven wrong, until I and most, have to bring the vehicle back a second time, because they where wrong, but they're right then too somehow. My favorite thing is the allowance or expectation for damage, I keep my vehicles for 15 years plus on a cycle and they typically go the full run with very minimal damage, but all my new jeeps have two things in common that my car doesn't, scratches and ghetto crap repairs that look out of place from yup only the dealer. Even with minortrail riding, drag racing, solo events, and high mileage, only the dealer does damage or unnecessarily lowers the value of my "stock" Jeeps. 80%+ of the dealer networks are pathetic and literally getting away with a far lower level of quality than reported. How many people have been told to take the online survey, but told directly to please give the highest marks because anything less hurts them? How many have contacted Jeep? My jeep is relatively problem free, in comparison to my BMW it's actually less glitchy, but my BMW dealer gives me back the car I gave them, and a better con job, but even with more issues its spent less time in the shop. I have an 18 year relationship with a Jeep dealer and have bought multiple Jeeps through them, I've gone through more techs and writers than used oil. They are unable to nail it down and it's sad considering their tools, practices, training , and the platform they work on is so much better from back in the day, the people and their respect for your sizable investment is the only thing that's never changed, Chrysler sucks and if you don't think so, you've never looked over your Jeep close. Incompetent is like an addiction. It's the bean counting era all over and that killed quality and the customer base before, it'll do it again.
I'm bored and stuck in traffic with a nick and crease in my headliner starring me in the face from the wiring recall where the headliner was supposed to be lowered but instead the highly skilled tech decided to avoid procedure and cut a corner by folding it back, yes they are incompetent, but no more than me if I do the same for my customers, but mine wouldn't put up with this level of disrespect.
2000 WJ 5.2 V8
2011 WK2 V6