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Unread 12-23-2013, 09:16 PM   #1
globet
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Join Date: Jul 2013
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ISG buyback

Due to numerous issues with my jeep, Chrysler referred my case to ISG to buy back the vehicle and purchase new one. Has anyone dealt with process? I told Chrysler if I have to pay anything out of pocket I'm not interested.

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Unread 12-26-2013, 05:45 PM   #2
PMHSLight
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Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
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Unread 12-26-2013, 07:02 PM   #3
globet
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Thx for your reply. I already picked my new GC off the dealer lot and just waiting on ISG to give me the final numbers to see if I agree. They said i won't have anything till after the 1st so I'm just waiting
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Unread 12-27-2013, 10:11 AM   #4
MarkSRT8
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Be prepared to be charged per mile for the miles that you have put on the vehicle.
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Unread 12-27-2013, 10:22 AM   #5
globet
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They already told me about the deduction but even after that deduction verse what I owe on the car they should still owe me money. They are taking $2,000 in mileage deduction
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Unread 12-31-2013, 07:36 PM   #6
globet
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Is it me or does ISG seem like they deduct for mileage twice. First they deduct your MSRP refund the amount of mileage deduction then still have to pay a mileage penalty?
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Unread 01-01-2014, 08:29 AM   #7
MickinNY
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Quote:
Originally Posted by PMHSLight View Post
Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
It looks like the OP is already $2000 for the mileage deduction, so he's definitely out money so far.
I've never heard of ISG & haven't a clue how their process works, (other than what you posted) but it wouldn't seem likely they'd buy back your car without some monetary loss.
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Unread 06-16-2014, 11:56 PM   #8
bshawn
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Join Date: May 2014
Location: Spokane, wa
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Quote:
Originally Posted by PMHSLight View Post
Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
I also have had Jeep agree to purchase my 2014 that spent nearly 4 weeks at the dealer due to the bad axles times 3 sets, and there was a check engine light they had a tough time figuring out. Jeep helped me out immensely, but now that I am at the repurchase point, the dealer is being difficult telling me today that they won't be able to honor the deal that jeep negotiated with me. Im really getting pissed off with this whole deal.
The dealer that is taking our "Old" vehicle isnt the same dealer we purchased it from, as we have no desire to do business with them again.
It shouldnt matter, Jeep makes these dealers whole after they do deals for the manufacturer. Oh, did I mention that there is 850 miles on the truck? Oh, and the dealer put a couple hundred on there while they were trying to figure out why the truck kept failing. Buying a new car is supposed to be fun..... right??
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Unread 06-17-2014, 12:55 PM   #9
Robert J. yates
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I'm dealing with them now... my new Jeep is scheduled to be built this Thursday. They actually hot tagged it as this all went down after the MY14 order banks closed so I suppose they have some pull to make something happen when they want it to happen. No paperwork has been handled or presented yet other than me sending them proof of title and my original sales contract. My dealer has been very good to deal with so we'll see what happens.
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Unread 06-17-2014, 03:31 PM   #10
chickdr
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Quote:
Originally Posted by bshawn View Post
I also have had Jeep agree to purchase my 2014 that spent nearly 4 weeks at the dealer due to the bad axles times 3 sets, and there was a check engine light they had a tough time figuring out. Jeep helped me out immensely, but now that I am at the repurchase point, the dealer is being difficult telling me today that they won't be able to honor the deal that jeep negotiated with me. Im really getting pissed off with this whole deal.
The dealer that is taking our "Old" vehicle isnt the same dealer we purchased it from, as we have no desire to do business with them again.
It shouldnt matter, Jeep makes these dealers whole after they do deals for the manufacturer. Oh, did I mention that there is 850 miles on the truck? Oh, and the dealer put a couple hundred on there while they were trying to figure out why the truck kept failing. Buying a new car is supposed to be fun..... right??
The dealer won't honor the deal Jeep negotiated? I guess a simple call to ISG should get that sorted? I would think Jeep can compel the dealer to follow through with the deal. It should be good at any dealer you like.
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Unread 06-18-2014, 09:35 AM   #11
Robert J. yates
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It occures to me that the deal can in fact be the same even down to the loan. The process is called "substitution of collateral". Talk to ISG about taking this course if action and then using ISG to negotiate with your bank.
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Unread 06-18-2014, 02:39 PM   #12
David1
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With some programs the dealer has to agree to a vehical purchase price as a trade assist so the vehical is not labeled a lemon. If the number is higher than market the dealer won't want it. Chrysler will not make them whole after the deal is done.
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Unread 06-22-2014, 12:37 AM   #13
jintseng
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Also working with ISG/Chrysler Resolution to get our 2014 JC Overland with a check engine light problem resolved. It's been about 6 months now and we've only driven the car really for 2 of those months.

They've nicely agreed to exchange the car and also recently offered to buy it back. We haven't enacted lemon.
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