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Unread 12-23-2013, 08:16 PM   #1
globet
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ISG buyback

Due to numerous issues with my jeep, Chrysler referred my case to ISG to buy back the vehicle and purchase new one. Has anyone dealt with process? I told Chrysler if I have to pay anything out of pocket I'm not interested.

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Unread 12-26-2013, 04:45 PM   #2
PMHSLight
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Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
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Unread 12-26-2013, 06:02 PM   #3
globet
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Thx for your reply. I already picked my new GC off the dealer lot and just waiting on ISG to give me the final numbers to see if I agree. They said i won't have anything till after the 1st so I'm just waiting
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Unread 12-27-2013, 09:11 AM   #4
MarkSRT8
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Be prepared to be charged per mile for the miles that you have put on the vehicle.
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Unread 12-27-2013, 09:22 AM   #5
globet
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They already told me about the deduction but even after that deduction verse what I owe on the car they should still owe me money. They are taking $2,000 in mileage deduction
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Unread 12-31-2013, 06:36 PM   #6
globet
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Is it me or does ISG seem like they deduct for mileage twice. First they deduct your MSRP refund the amount of mileage deduction then still have to pay a mileage penalty?
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Unread 01-01-2014, 07:29 AM   #7
MickinNY
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Quote:
Originally Posted by PMHSLight View Post
Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
It looks like the OP is already $2000 for the mileage deduction, so he's definitely out money so far.
I've never heard of ISG & haven't a clue how their process works, (other than what you posted) but it wouldn't seem likely they'd buy back your car without some monetary loss.
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Unread 06-16-2014, 10:56 PM   #8
bshawn
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Quote:
Originally Posted by PMHSLight View Post
Hi
I actually had to deal with then in august. I bought a new 2014 grand cherokee that had a quality problem that the dealership did not deal with appropriately so I wrote to chrysler and they agreed to buy back the jeep. In my case, I just wanted another one as I definitely loved the grand cherokee so ISG ( impartial services group ) handled the case for Chrysler. ISG is a company that deals with buy backs for Chrysler, ford, BMW, and numerous other companies. Basically Chrysler tells them to buy the car back et. And they do all the work. Be for warned, they are slow, but eventually it all goes through. In my case ISG bought the car back and chrysler made me another 2014 jeep grand cherokee. No money ever changed hands. I ordered another jeep and when it was made and delivered to the dealer I drove up in my old one, signed a ton of papers, gave the title to dealer and took delivery of the new jeep. ISG and the dealer handled all the paper work. If they are buying your jeep back for cash/ check, you shouldn't be out any money. They should reimburse you for everything.
Again, they are slow but it all worked out in the end and I'm back in a new jeep and very happy.

Hope that helps and good luck with whatever you choose.
I also have had Jeep agree to purchase my 2014 that spent nearly 4 weeks at the dealer due to the bad axles times 3 sets, and there was a check engine light they had a tough time figuring out. Jeep helped me out immensely, but now that I am at the repurchase point, the dealer is being difficult telling me today that they won't be able to honor the deal that jeep negotiated with me. Im really getting pissed off with this whole deal.
The dealer that is taking our "Old" vehicle isnt the same dealer we purchased it from, as we have no desire to do business with them again.
It shouldnt matter, Jeep makes these dealers whole after they do deals for the manufacturer. Oh, did I mention that there is 850 miles on the truck? Oh, and the dealer put a couple hundred on there while they were trying to figure out why the truck kept failing. Buying a new car is supposed to be fun..... right??
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Unread 06-17-2014, 11:55 AM   #9
Robert J. yates
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I'm dealing with them now... my new Jeep is scheduled to be built this Thursday. They actually hot tagged it as this all went down after the MY14 order banks closed so I suppose they have some pull to make something happen when they want it to happen. No paperwork has been handled or presented yet other than me sending them proof of title and my original sales contract. My dealer has been very good to deal with so we'll see what happens.
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Unread 06-17-2014, 02:31 PM   #10
chickdr
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Quote:
Originally Posted by bshawn View Post
I also have had Jeep agree to purchase my 2014 that spent nearly 4 weeks at the dealer due to the bad axles times 3 sets, and there was a check engine light they had a tough time figuring out. Jeep helped me out immensely, but now that I am at the repurchase point, the dealer is being difficult telling me today that they won't be able to honor the deal that jeep negotiated with me. Im really getting pissed off with this whole deal.
The dealer that is taking our "Old" vehicle isnt the same dealer we purchased it from, as we have no desire to do business with them again.
It shouldnt matter, Jeep makes these dealers whole after they do deals for the manufacturer. Oh, did I mention that there is 850 miles on the truck? Oh, and the dealer put a couple hundred on there while they were trying to figure out why the truck kept failing. Buying a new car is supposed to be fun..... right??
The dealer won't honor the deal Jeep negotiated? I guess a simple call to ISG should get that sorted? I would think Jeep can compel the dealer to follow through with the deal. It should be good at any dealer you like.
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Unread 06-18-2014, 08:35 AM   #11
Robert J. yates
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It occures to me that the deal can in fact be the same even down to the loan. The process is called "substitution of collateral". Talk to ISG about taking this course if action and then using ISG to negotiate with your bank.
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Unread 06-18-2014, 01:39 PM   #12
David1
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With some programs the dealer has to agree to a vehical purchase price as a trade assist so the vehical is not labeled a lemon. If the number is higher than market the dealer won't want it. Chrysler will not make them whole after the deal is done.
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Unread 06-21-2014, 11:37 PM   #13
jintseng
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Also working with ISG/Chrysler Resolution to get our 2014 JC Overland with a check engine light problem resolved. It's been about 6 months now and we've only driven the car really for 2 of those months.

They've nicely agreed to exchange the car and also recently offered to buy it back. We haven't enacted lemon.
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Unread 02-11-2015, 11:27 AM   #14
Caramello
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Any new experiences?

I have a Jeep GC Limited that Jeep has agreed to repurchase/replace. It's a lease. It has had serious failures. The scariest was rolling away while parked, with the parking brake engaged, and powered off - did it three times in a row! It also had a 4WD failure within a few months of purchase where the car told me about the failure and directed me to bring in for service. The car is a year old. In both cases, by the time the dealers could accommodate me, they said "not happening now, no codes in the computer, let us know if it happens again". Nightmare for me, because the problems happened, are intermittent, and could cause an accident. So, now, finally, Jeep has indicated they are starting the process - but I got an email saying that I'd have to pay the difference in MSRP between the '14 I have and the '15 I'd ultimately get, which I think would be unfair - especially given this is a lease and it's none of this is my fault. Furthermore, the dealers have said it's the same car, no significant changes, so why should I be penalized, because Jeep raised it's prices. I love the vehicle - I just can't risk it killing someone. There's no reason I should have to pay extra. The dealer says the replacement with an exchange of collateral (lease) is the way to go, and I'm hopeful the writer of the email I received had forgotten the vehicle is leased. Can anybody offer any insights? To be clear, the email was from Jeep's executive offices, not ISG. I haven't heard from them yet.

Thanks.
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Unread 02-13-2015, 07:29 AM   #15
yankeeboy73
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Location: Glen Cove, NY
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***UPDATE*** Starting this as a new topic
Boy do I wish Jeep had granted me the ability to work with these people...I was stuck in Enhanced Customer Care and all that got me was Dick Butkus. I instituted Lemon Law state of PA back in October...we waited 60 days for Chrysler to respond - nothing. Filed suit last week of Dec '14 - court date is scheduled for first week of March. I am hoping that they "do the right thing" and try and settle prior. The attorney (Kimmel & Silverman) said that over 3k 2014 Jeep GC's have come to him for this year alone...the certified technician they staff said he sees nothing by Jeeps and Fords lately....that they use very cheap parts. The only thing Chrysler has offered me was (1) car payment and I declined it because there was a stipulation in the "agreement" that said that they weren't liable for what happened anymore. Scumbags.

The worst part of it all is I purchased the Jeep so I can drive my wife (who has Stage IV Breast Cancer) back and forth from Pittsburgh to New York City for special treatment thats not available in Pittsburgh. I have been without the Jeep for many weeks, and now the dealers are even fighting me about rentals (and yes I have Max Care), they don't want to deal with the issues anymore.

I have a 2014 GC Overland 4x4 that has issues with:

* Transmission - (bucking, skipping gears, uphill/downhill shifting, shifter doesn't work 40% of the time)

* Check Engine Light - (Seen by dealer, but code not found)

* Tire pressure monitor comes on about once a week now, then I fill the tire and it says its overfilled

* Air suspension - (Raises and lowers while I am driving without ever touching anything, "Reduce Speed to Maintain Selected Ride Height" message")

* Alarm/Battery - (Alarm continuiously goes off - cant lock vehicle, drained battery twice because of the continuous flashing lights after alarm and i had to have it jumped 2 x's)

* Recall(s) - (ABS, Wiring above mirror, Blanking out center console screen, Brakes)

* Vehicle constantly swicthing into "OFF-RD1" - without me putting it into 4X4 mode. Cannot switch back without turning off car and waiting 5 minutes to restart

* In cold weather, brake pedal does not depress all the way when attempting to start the vehicle after sitting for a while. Sometimes, I need to pump the break pedal to start the car.

* Electrical Issues - Some corrected by service
- Wiring BUS behind UConnect - Seat belt continuously says it is not fastened when it is
- Service Shifter messages never stop
- Service Airbag system messages never stop
- Service SOS phone messages never stop

* Electrical Issues - and Some have NOT corrected by service (after 16 software updates and 3 UConnect system replacements
- Navigation & radio constantly freeze, reset and I have to turn the car off – wait 10 minutes – and restart to get it to work properly (sometimes)
- Satellite radio signal non-existent in wide open areas, intermittently Radio volume & mute don't work,
- Seat doesn't return to position after re-starting car anymore.
- Bluetooth connection drops (mid-call and not during call) and then magically re-appears.
- One day I receive text messages on screen, the next I don't, and the next I get text AND email notifications that repeat over and over again (iPhone)
- Entire UConnect system resets itself when I use my seat heater (yes, really) and Bluetooth disconnects phone
- Entire UConnect system resets itself randomly
- Incorrect radio station shows (SXM) - example, I am listening to NHL radio and Comedy Central is playing
- Phone END button does not hang up call
- Grid lines across UConnect screen
- Phone shows no battery or signal on UConnect screen - when on my phone both are 100%
- Phone now randomly calls people I am not dialing
- XM Service loading message, XM resets - and then its back

The sad thing about this all is that I wrote this post based off the 350 PHOTOS I have provided my attorney with of the issues I have experienced, because its hard to remember all the issues over the past 12 months. When the attorneys technician drove the Jeep - he was surprised that they haven't done anything yet...even he saw ALL the issues I found - and then identified a new one where my very expensive HID light assembly's are forming condensation throughout the bulbs and its freezing - and that they too, will eventually go out.

It actually feels good to get this all in writing - I have literally had it.
The attorney says that anyone of these 3 things could happen:
1. I get an entirely full refund of amount paid, down payment, taxes, tags - less mileage
2. I get a new same exact model in the new year
3. A cash payment for my inconvenience

I have a few questions for Jeep owners of 2014+ GC
*Is this completely out of the ordinary? If they give me a new Jeep - should I expect to have these same issues again?
*What have you seen Chrysler do in these cases - will they actually give me a new Jeep or a full refund?
*After going to Chrysler enhanced care 3 times, why do you think they didn't pass me along to the ISG group - how do they decide who gets this and who doesn't?

I have attached some images so you all don't think I am nuts
photo-feb-08-9-57-03-am.jpg   photo-oct-10-5-02-05-pm.jpg   photo-nov-20-1-20-40-pm.jpg   photo-oct-02-8-57-56-am.jpg   photo-oct-10-5-57-50-pm.jpg  

all-seat-controls-gone.jpg   grid-lines-across-screen.jpg   service-airbag-system.jpg   service-airbags-seatbelt.jpg   xm-service-loading-message.jpg  


Last edited by yankeeboy73; 02-13-2015 at 06:46 PM..
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