My heated steering wheel stopped working last week (vehicle is 4 weeks old). Dealer traced to a fault in the wheel and installed an new one. New one worked for 1 week and now same failure mode is back (heat switches on for 1 sec. and turns right back off). So, its going back to the dealer today. Feedback from them is that they have never seen the steering wheel heater fail.
My Jeep sits outside and when it is 40 degrees or less I use remote start when I am getting my coat on to go and when I get to my Jeep my seat is warm and my steering wheel is warm and I don't need gloves. They are correct, once you get it you cannot live without it.
14 GC Overland
15 Rubicon Unlimited
Per Chrysler, the heated seat controller also controls the heated steering wheel and should be replaced as next step. Unfortunately, part is on national backorder. Guess they are having some issues. Not sure I completely buy the diagnosis. Why would changing the wheel solve the issue for a week if the controller is bad. Maybe a bad controller is damaging the heater element in the wheel? My wheel did get quite warm.
As to the need of a heated wheel...
I'm sure none of us "need" a GC in the first place. All the bells and whistles are nice to have and its annoying when they don't work especially with temps in the single digits right now.