Originally Posted by bullrider718
My 2011 overland won't even start.... part on national backorder (no known delivery date), $40,000+ car, dealership doesn't even offer loaners. Right there with you..
Hi is this the TPIM issue -starts with a rough idle?
My post is here. They said the part will come sometime in September.
Same issue? I've got an extended warranty - so they have given me a rental when the Jeep is in for the service
Any idea how many 2011's are having this problem? This is not good. Perhaps a little crowd sourcing / social postings will get them off of their butts.
Note - I have a new Mustang GT - no issues after 3 months and 2700 miles - did not even consider the Challenger given all of the issues I've had with our Jeep and RAM.
This is a couple of e-mails note I wrote to Mike Manley CEO of Jeep
I have removed my personal info.
----- Original Message -----
Sent: Thursday, August 15, 2013 12:02 AM
Subject: Re: 2011 Jeep Grand Cherokee and 2012 Ram 2500 Laramie CTD 4x4
I am sorry to contact you again.
Our 2011 Grand Cherokee is again having reliability issues.
The Jeep has developed a rough idle.
On a couple of occasions it has stalled out while waiting in traffic. On one occasion it would not start after a stall.
On Monday 8/12 Stead Jeep in Walnut Creek verified the condition and identified the problem as being a TPIM issue.
They have ordered the part but indicated it would be "sometime" in September before the part would be available.
This makes no sense that again a critical part is unavailable.
We need support from Chrysler to get our Jeep running reliably.
Additionally our 2012 RAM's front end issue has still not been resolved.
A Chrysler field rep has verified the problem and has tried several repairs to no avail.
While the problem is getting worse it is difficult to reproduce on demand during the warm summer months.
At this point we plan to return the truck when cooler weather returns.
Help in resolving these issues would be appreciated.
Sent: Monday, April 08, 2013 11:14 PM
Subject: 2011 Jeep Grand Cherokee and 2012 Ram 2500 Laramie CTD 4x4
I have written you in the past regarding an issue with our 2011 Grand Cherokee Overland 4x4 - purchase in Oct of 2010.
In Feb of 2012 we purchased a new 2012 RAM Laramie Crew Cab 2500 CTD 4x4.
I wanted to share with you issues we are having with both vehicles.
2011 Jeep Grand Cherokee Overland 4x4 5.7 Quadra Drive / Quadra Lift VIN
This last weekend while having the oil changed a leak was noticed around the water pump. The reserve water reservoir was nearly empty. During the inspection it was also noted that the left front CV Boot has failed and greased has sprayed everywhere. I called Jose at Stead Jeep in Walnut Creek Calif. They attempted to order a water pump only to find out that no water pumps are available. I was told to park the Jeep and not to drive it. I called Stead on Monday 4/8 and was told none are available at this time. I then called Hoblit Jeep in Woodland California where both vehicles were purchased. They did some research and found that more than 40 water pumps are on back order at this time. As of today there is no ETA on when our Jeep could be repaired.
2012 Ram 2500 Laramie Crew Cab CTD 4x4 - VIN
We have had an on going problem with a clicking sound in the steering assembly. This started at around 4000 miles. Stead Motors Walnut Creek CA tighten things up in the front end and the problem was gone. It reappeared at around 16000 miles. Our RAM has been to Stead Motors several times. Chrysler (STAR?) has been involved. Numerous hours have been spent trying to repair the problem. Several parts have been replaced. Stead Motors can duplicate the problem and has done their best to try and solve the problem. Most recently they replaced the center steering shaft. This took care of the problem for one day and then it reappeared. They are pretty much at loss at this point. In the process of changing the center shaft it now seems that the steering is no longer solid and actually has an odd vibrating feeling from time to time when turning to the left or right at freeway speeds.
Our family has been loyal to Chrysler brands for a number of years. If fact we have purchased 5 Grand Cherokees - 1 a 2001 Grand Cherokee Limited 4.7 4x4 still driven by my daughter with more than 160,000 miles, 94 RAM, driven by my brother's son, a 99 Dakota RT driven by my son, a 2006 RAM 1500 Quad Cab Laramie 4x4 and now our 2012 RAM 2500 CTD.
At this point I'm hoping after spending more than $100K on these 2 vehicles that somebody could help us get our 2 new vehicles operating correctly.
Your help would be most appreciated,