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Unread 04-02-2013, 08:34 AM   #1
SebbyOverland
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2012 WK 
 
Join Date: Apr 2012
Location: Toronto, Ont
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Dash Bubble - 2012 Overland

Hi All, a couple of weeks ago noticed my defroster vent startng to raise in the middle , after feeling around noticed a bubble had formed on the leather dash pushing it upwards around the edge, also a few other smaller air bubbles in various spots of the dash. Dealer is replacing the whole dash tomorrow with a new one, wondering if anyone has had this done? I know its a big job so a little worried however given the car is less than a year old I did not want this to get worse over time, also getting the rattle in the pano roof fixed while its there, any stories on what I should expect? The dealer has been really good to work with and have done a few things with no issues in the past that should have been caught at the factory, any input would be great.
Thanks

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Unread 04-02-2013, 10:23 AM   #2
jacko15
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2014 WK 
 
Join Date: Oct 2008
Location: Pennsylvania's North Shore
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I know both of those fixes are major tear apart and put together repairs. I've heard that if the techs know what they're doing, you should be fine. Please let us all know how it works out. Neither issue is all that rare, so the knowledge base is there for the techs.
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Unread 07-29-2013, 05:34 PM   #3
mrcee
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Quote:
Originally Posted by SebbyOverland View Post
Hi All, a couple of weeks ago noticed my defroster vent startng to raise in the middle , after feeling around noticed a bubble had formed on the leather dash pushing it upwards around the edge, also a few other smaller air bubbles in various spots of the dash. Dealer is replacing the whole dash tomorrow with a new one, wondering if anyone has had this done? I know its a big job so a little worried however given the car is less than a year old I did not want this to get worse over time, also getting the rattle in the pano roof fixed while its there, any stories on what I should expect? The dealer has been really good to work with and have done a few things with no issues in the past that should have been caught at the factory, any input would be great.
Thanks
did they fix the dash okay?
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Unread 11-25-2013, 11:47 AM   #4
James722
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2012  
 
Join Date: Nov 2013
Location: , Ny
Posts: 2
How did this workout for you? I have the same problem.
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Unread 11-25-2013, 01:21 PM   #5
spinxt
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I had the same problem on my 2011 Overland. Dealer said it was a PITA job, but the replacement looks great and I haven't had a problem since. We'll see what happens next summer when it's baked in the sun.

It's funny to me when I read about the same problems others have had. My dealer makes me feel like every time I have a problem that is something unique that they (or Chrysler) have never seen before.
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Unread 11-25-2013, 01:31 PM   #6
James722
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Lol...They just told me that I'm the first customer to come in with this problem.
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Unread 11-25-2013, 02:49 PM   #7
spinxt
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Quote:
Originally Posted by James722
Lol...They just told me that I'm the first customer to come in with this problem.
Me too. I'll buy that in the case that it's the first time that specific dealer saw it....my dealer told me that they called Chrysler and there were no reports of the issue and I have read several with the problem on the web forums.
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Unread 11-27-2013, 10:54 AM   #8
GCbubba
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2014 WK 
 
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Location: Palm Bay, Florida
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happened on my 2011 Overland. Warranty repair - replaced the entire top dash panel.
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Unread 11-29-2013, 07:17 AM   #9
Butterjeep
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2012 JK Wrangler 
 
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Quote:
Originally Posted by spinxt View Post
I had the same problem on my 2011 Overland. Dealer said it was a PITA job, but the replacement looks great and I haven't had a problem since. We'll see what happens next summer when it's baked in the sun.

It's funny to me when I read about the same problems others have had. My dealer makes me feel like every time I have a problem that is something unique that they (or Chrysler) have never seen before.
Dealerships lie. I bought a quad cab Hemi 1500 4x4 in Aug of 2008 when all hell broke loose in the economy. The dealership was empty and there was discount after discount offered. I asked how sales were going and was told it was their best month yet. I bought a nice Big Horn packaged pickup for 50% of msrp.
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Unread 11-30-2013, 11:14 AM   #10
mrcee
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Dealer is replacing my dash 2012 overland this Tuesday dec 3 said a couple of days. Mine had same problems started around the defroster on the right side and happened on real hot days we had, then the whole dash started bubbling.
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Unread 10-16-2014, 04:55 PM   #11
Logansam
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I had the same issue with my dash. Hard to believe given the cost of the vehicle. My dealer told me the cost will be upwards of 2k and it wasn't covered by them. I have escalated to Jeep NA, and so far they are working with me. They may cover 2k...not sure yet. If you have not done so you should call jeep at 877-426-5337 to report the problem.
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Unread 10-16-2014, 08:37 PM   #12
rudeney
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2014 WK 
 
Join Date: Sep 2011
Location: Birmingham, AL
Posts: 140
When we traded the 2011 Limited for the 2014 Overland, the new one had to be transferred from another lot (same dealer, different location) so they gave us a 2012 Overland loaner to drive home that night. The dash on it was very bubbled between the glass and center stack, just to the right of the instrument cowl. It almost looked like the leather shrunk there and lifted off the dash.

When we went back the next day to pickup our new Overland, we found some small dimples, sort of "pock" marks in the leather dash. They dealer was great (Benchmark in BHM). The service manager took photos and said they would replace it. It took a few weeks to get the part in, but they took care of it. It was a two-day job. When I mentioned the bubbled dash on the loaner, he said they had seen a few instances of that, but not many, and it was covered under warranty. I would say that if this happened out of warranty, I'd probably find a good interior shop to fix it without actually replacing the dash itself. I've seen some amazing repairs done on leather and interior trim done by good repair shops.
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Unread 10-16-2014, 08:42 PM   #13
13ovsummit
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2013 WK 
 
Join Date: Feb 2013
Location: Seattle, WA
Posts: 137
Any explanations as to why the bubbles/dimples are appearing? So far I see no deformations on the dash of my 2013, and I've had it for almost 2 years now ..
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Unread 10-17-2014, 07:18 AM   #14
spinxt
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There's really only a couple explanations. Either they are using a poor quality glue, or the leather wasn't pre shrunk.

I had the same problem in my 2011. Luckily my dealer replaced under warranty. They got Chrysler involved because mine was one of the first cases. I told them it was going to be a big issue and they laughed at me.
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Unread 10-17-2014, 11:17 AM   #15
JeepingNet
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2008 JK Wrangler 
 
Join Date: Jul 2002
Location: New Brunswick, Canada
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I just bought a 2011 yesterday from the dealership and it has this problem.. I should have gotten them to fix it before I bought it..

It has 47,000 miles.. think they will cover it? I know I just need to check but wondering if I'm being unreasonable or it is something I should fight/expect...

This is my first.. nice car...

Never had the dealership fix or help in anything.. My past wranglers I just expected stuff like this dealt with it or upgraded.

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