2014 Grand Cherokee transmission failure
The title says it all. We have a 2014 JGC Limited 4X4 with the V6 and 8 speed transmission. While pulling on to a rural road about 1 week ago the vehicle lurched and wouldn't go and then went into limp mode. The transmission would only stay in 3rd gear and would not go into reverse at all. Luckily, we were only 2 miles from home so we made it home safely. This was on last Saturday evening.
Monday morning I called the dealership and since they didn't have a tow service I was directed to call Chrysler Roadside Assistance. Chrysler Roadside Assistance quickly got the Jeep to the dealership where it arrived on a flatbed by 10:30 am. I can only assume the service department was extremely busy because when I called at 5pm they still hadn't evaluated it but said that they would get to it the next day. When I called on Tuesday afternoon I was told that it needs a new transmission.
A few more details, we had the Jeep for a little over 3 weeks when this happened. It has about 1160 miles on it now, we have put less than 1000 on it. The dealership provided a minivan rental car for us to drive on Thursday that smells like an ashtray. I was at the dealership yesterday (Saturday) and the service advisor didn't know when the new transmission would be in. He said Mondays are busy so I should call him, instead of him calling me, to find out when they expect the new transmission in.
So, our new JGC is sitting in the weeds by a dumpster behind the dealership. I will probably contact Chrysler Customer Service today just to notify them of my situation, however I doubt they will be able to do anything to help at this time.
Since I didn't find any threads on transmission failure when I searched this forum I thought I should share.