Originally Posted by phatasswk
Long-time Jeep owner, just bought a brand new 2014 WK2 Summit on 7/19/13. After two days of ownership, it is already at the dealership because I can no longer stand by and ignore the reality blaring in my face. The dealership has been great SO FAR in supporting me on this, but then, they should be when a vehicle with a $55k sticker price is off the road after two days. I'm now pimping a Chrysler 200... Seems like I'll be driving this indefinitely until all of the following is ironed out.
So far, my summary of issues are as follows:
Scratch on chrome under DS window
Scratch on PS front door by lock/unlock buttons
Scratch on rear bumper pad and chrome
Scratches on drivers-side lower door opening chrome trim
Grille inserts loose and rattling while driving
Drivers-side panel in cargo area improperly fastened and falling off
Pleather seat cover coming off bottom rear center cushion
Drivers-side rear door - dust in paint
Trim on center console misaligned, loose, and door on console is jammed
Adhesive attaching all painted cladding around wheel arches to the body is coming loose, and popping up
Sirius/XM mode on radio will stick on stations, cannot change channel on-screen or with steering wheel-mounted controls.
Absurd... I guess I just thought that the Fiat-Chrysler was reborn, as indicated in every other 2011+ Jeep I've owned, but yet here we are, another problem-riddled Chrysler product in my garage... Or, no, I'm sorry, another problem-riddled Chrysler product in the dealership's garage, and a POS rental car in MY garage. God, I can't wait for that inevitable call from Chrysler in the next few days asking how my new 'best of what they're made of' Jeep is working out for me. The word 'abortion' comes to mind...
Many of those items you should have seen and complained about before you even took the jeep, BUT.. in reality - it should not have left the factory like that. You buy a new car and you expect it to be perfect. Whether its a KIA or a Jeep or Lexus... its brand new! it should be perfect.
The radio needs the 13.19.0 update and that will fix the SXM issue as well as many other issues.
MAKE SURE THEY DO THIS!!
I have had lots of radio issues. Freezing, blacked out, 911 screen, etc... I updated to 13.19.0 and it helped, but not completely. The dealer had me disconnect the battery for 20 mins as a last test. If that doesnt help, they are ordering a new one.
Heres what you need to know:
NOTE: This bulletin applies to vehicles built on or before June 15, 2013 (MDH
0615XX) equipped with SMART TOUCH 3 AM/FM/SAT/BT/VOICE (sales code
RA3) or SMART TOUCH 4 AM/FM/SAT/BT/NAV/VOICE (sales code RA4).
A customer may experience, one or more of the following conditions.
· Radio reset, screen lockup, blank screen or sluggish system response time.
· Loss of vehicle position on NAV map.
· Compass indicator turns off.
· Erratic changes to vehicle icon on NAV map.
· Touch screen shut down message.
· Radio surround sound will not stay ON.
· Driver memory feature causes Sirius XM failure.
· Loss of radio presets.
· Battery drain - due to radio remains on.
· Uconnect apps don't load.
· AM/FM popping noises and/or static.
· Backup camera display is blank.