Not much help here. Uconnect has their own people to help. Some general
info that may, or may not
be helpful, is below.
Here's a website to check: http://chrysler.servigistics.com/que...=en&brand=jeep
If the phone is not showing available, that means their phone is typically
compatible with the Media Center Radio and Uconnect hands-free phone operation, but that not all the functionality features have been fully tested for compatibility. This is especially true for brand new phones to market. The website now is updated DAILY, so the information you see regarding compatibility and features is current and up-to-date. If the phone is a brand new model, they should still be able to pair their phone by clicking on the "general phone pairing" instructions, and to keep checking the website for all the functionality features / compatibility.
The phone number (also given in post #16 above) for Uconnect support is 1.877.855.8400.
If the phone was paired, but it is now not pairing or certain functions are no longer working, walk through the following steps.
1) Delete the pairing from the phone
2) Perform a hard reboot of the Bluetooth device. Easiest way to do this is to remove the battery for about 30 seconds. On certain devices it is not possible to remove the battery. These devices usually have some sort of series of buttons to hold down to perform a hard reboot, this varies by the manufacturer (for example iPhones you hold down the button on the top of the phone and the button on the face of the phone until it shuts down).
3) Delete the pairing from the radio
4) Pair the phone to the radio
5) On Blackberry phones under Bluetooth Setting make sure Uconnect is set up as a "trusted device"
6) Attempt to pair the phone to other Bluetooth devices that the customer has successfully paired their phone to in the past (if available - i.e. Bluetooth headset, Bluetooth speaker, another vehicle with Bluetooth)
(note from JeepCares- If this were me, I would call before I do Step 7)
7) Last resort - restore the operating software on the device. This step is suggested as a last resort because depending on the device it could take a considerable amount of time (iPhones takes over an hour).