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Unread 10-07-2012, 07:13 PM   #16
VinnieTheFish
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Join Date: May 2011
Location: Cave Creek, AZ
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My vehicle build date says Jan 2012 and this TSB is from Nov 10, 2011. One would think this TSB would have already been applied especially since I purchased in March 2012. Yet another frustrating factor to this issue from the customers perspective.

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'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-07-2012, 09:29 PM   #17
padgett
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A general recall of Pentastar heads would be very expensive and since the blurbs on 13 August, nada. Don't think it will stay quiet for long.

Interestingly NHTSA ( http://www-odi.nhtsa.dot.gov/cars/pr...lain/index.cfm ) has quite a few mentions of "ticking" Wranglers but did not see any for the WK2s. Do think they will probably want to extend the Pentastar engine warrenty for 10/100.

BTW my average and current cycle misfire count for #2 coming up on 5k miles are both 2 (two) other cyls are 0 or 1. Wonder how many it takes to trip the MIL - anyone know ?



One of these is a turbo diesel.
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Unread 10-08-2012, 08:19 AM   #18
MickinNY
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As someone who is contemplating buying his first GC, reading some of these threads is giving me second thoughts. If there's one thing I don't want, it's headaches right out of the gate with a new vehicle. It seems like a crap shoot whether or not that happens, which obviously isn't a good thing.
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Unread 10-08-2012, 09:37 AM   #19
VinnieTheFish
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Quote:
Originally Posted by MickinNY
As someone who is contemplating buying his first GC, reading some of these threads is giving me second thoughts. If there's one thing I don't want, it's headaches right out of the gate with a new vehicle. It seems like a crap shoot whether or not that happens, which obviously isn't a good thing.
Mick,

Every car has faults. What I'm running into is more of a problem with the service department from the dealership I'm working with for a well known problem unfortunately. Really if this is the net effect for 260 jobs to be brought back from Mexico to the US then at least it seems Chrysler is making the correct changes to their business to avoid this problem in the future The vehicle itself is nice and had I had a chance to do this over I think I would have personally gone with the Hemi 5.7L Limited 4x4 instead of the 3.6L Laredo 4x2 for the wife. If you're going with the 3.6L look at the driver side door and the vehicle build date (mine shows month and year ie 01-12 for me). If it's before Aug 2012 when it seems Chrysler admitted to the issue and a fix was in the works I would suggest taking the Jeep for a test drive letting it come up to operating temperature then when you get back to the dealership with the engine running pop the hood and stand by the driver front wheel listen to the engine vs standing by the passenger front wheel.

With mine the drivers side is really noisy and almost sounds like a Diesel engine. The passenger side it is definitely less noisy. I would also ask the dealership if you even suspect it might be one if they already retrofitted this vehicle with the new design cylinder head. Ask to pull the service records even if it's new.

If the dealership really wants to make the sale you have the power to get them to jump over backwards to fix your concerns. You should also ask around for others who have dealt with that dealerships service department.

In my situation we didn't go with some of the options that I really wanted as the wife sprung it on me last minute she wasn't sure about going back to work full time after the baby. So at that point my Audi A5 went up for sale and we've been making due with one vehicle for the past 5 months until she goes back to work full time. Unfortunately this was an inconvenience we .didn't count on and our expectations from a service department after 2x Audi's is really really high -- some might say unreasonable

We have several friends with the new WK2 and so far this has been the only problem anyone has run into.

Depending on what the wife says we really are looking forward to the new turbo diesel JGC coming out early next year. We may end up trading this one in when that one launches. Just depends on the final outcome from this issue. I should hear back from Chrysler later today and I'll let you know how this issue goes. I'm more interested in getting the issue resolved as quickly as possible with the least amount of headaches from the service department at this point.
__________________
'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-08-2012, 10:43 AM   #20
VinnieTheFish
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Received a call from Chrysler from my case manager today. Explained the full situation, the homework I did prior to coming into the dealership, all the info I provided, my dismay at how they sort of phoned in the diagnostic to this issue (even mentioned the TSB they performed was from Nov 2011 and my Jeep was built Jan 2012) & that this is our only vehicle at the moment. My case manager confirmed that if it is fact a cylinder head issue I should not be driving the vehicle with the CEL and that Chrysler will cover the cost of the standard rate rental car for us.

to Chrysler for their response
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'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-08-2012, 01:04 PM   #21
mort81
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Quote:
Originally Posted by VinnieTheFish
Received a call from Chrysler from my case manager today. Explained the full situation, the homework I did prior to coming into the dealership, all the info I provided, my dismay at how they sort of phoned in the diagnostic to this issue (even mentioned the TSB they performed was from Nov 2011 and my Jeep was built Jan 2012) & that this is our only vehicle at the moment. My case manager confirmed that if it is fact a cylinder head issue I should not be driving the vehicle with the CEL and that Chrysler will cover the cost of the standard rate rental car for us.

to Chrysler for their response
My case manager said it was fine to drive as the only thing that would be affected would be the head they were going to replace. As I stated before that I had no signs of a misfire or any other problems other than the CEL
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Unread 10-08-2012, 02:07 PM   #22
jb12wk2
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So is this issue something that all V6 owners should be mindful of, or only those who had a build date prior to August 2012?
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'12 WK2 Laredo "E" - Brilliant Black on Black Int., 3.6L V6
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Unread 10-08-2012, 03:09 PM   #23
mort81
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Quote:
Originally Posted by jb12wk2
So is this issue something that all V6 owners should be mindful of, or only those who had a build date prior to August 2012?
I may be wrong but I thought I read on another forum that someone with a 2013 was having the same issues.
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Unread 10-08-2012, 05:52 PM   #24
VinnieTheFish
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Quote:
Originally Posted by jb12wk2 View Post
So is this issue something that all V6 owners should be mindful of, or only those who had a build date prior to August 2012?

Your guess is as good as mine.
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'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-08-2012, 07:35 PM   #25
maureen58
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Is there any difference in the cylinder head problem between the 3.6 built in Mexico or those built in the U.S.?
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Unread 10-08-2012, 08:08 PM   #26
padgett
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Roumors are flying every which way and CJF is not helping. There is a problem and it is estimated that .5% of all Pentastars are affected (betwee 6,000 and 7,500).

Maybeso: US made heads are most affected. Vehicles over 4,000 lbs are most affected, there was a change in june 2012. Heads with part number 05184445 may be at risk. Overheating is not good. YMMV.


One of these is a turbo diesel.
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Unread 10-09-2012, 08:34 AM   #27
MickinNY
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Quote:
Originally Posted by VinnieTheFish View Post
Mick,

Every car has faults. What I'm running into is more of a problem with the service department from the dealership I'm working with for a well known problem unfortunately. Really if this is the net effect for 260 jobs to be brought back from Mexico to the US then at least it seems Chrysler is making the correct changes to their business to avoid this problem in the future The vehicle itself is nice and had I had a chance to do this over I think I would have personally gone with the Hemi 5.7L Limited 4x4 instead of the 3.6L Laredo 4x2 for the wife. If you're going with the 3.6L look at the driver side door and the vehicle build date (mine shows month and year ie 01-12 for me). If it's before Aug 2012 when it seems Chrysler admitted to the issue and a fix was in the works I would suggest taking the Jeep for a test drive letting it come up to operating temperature then when you get back to the dealership with the engine running pop the hood and stand by the driver front wheel listen to the engine vs standing by the passenger front wheel.

With mine the drivers side is really noisy and almost sounds like a Diesel engine. The passenger side it is definitely less noisy. I would also ask the dealership if you even suspect it might be one if they already retrofitted this vehicle with the new design cylinder head. Ask to pull the service records even if it's new.

If the dealership really wants to make the sale you have the power to get them to jump over backwards to fix your concerns. You should also ask around for others who have dealt with that dealerships service department.

In my situation we didn't go with some of the options that I really wanted as the wife sprung it on me last minute she wasn't sure about going back to work full time after the baby. So at that point my Audi A5 went up for sale and we've been making due with one vehicle for the past 5 months until she goes back to work full time. Unfortunately this was an inconvenience we .didn't count on and our expectations from a service department after 2x Audi's is really really high -- some might say unreasonable

We have several friends with the new WK2 and so far this has been the only problem anyone has run into.

Depending on what the wife says we really are looking forward to the new turbo diesel JGC coming out early next year. We may end up trading this one in when that one launches. Just depends on the final outcome from this issue. I should hear back from Chrysler later today and I'll let you know how this issue goes. I'm more interested in getting the issue resolved as quickly as possible with the least amount of headaches from the service department at this point.
Vinnie,
I realize you can have problems with any new car & I'm trying to keep an open mind when mulling things over. There's no doubt you're going through a lot of frustration right now. But from what I'm reading on this thread, it appears this is more than just a problem you're having with the dealer. (as you just stated) Your #16 post tells me that's a manufacturer problem that should not have affected your vehicle with it's build date. Yet it did. From where I'm sitting, not good on Chrysler's part.
Your case manager says don't drive the car, another guy (mort81)posts his manager says it's OK to do so. Which begs the ?, why isn't everyone at Chrysler on the same page in regards to this issue?
Fortunately, I don't have to get a new vehicle now, so if I stay with the GC, I may just wait till Spring or later. Hopefully this issue will be fully resolved by then, as I did plan on going with the Pentastar. I was thinking of doing that anyway with the 8 sp tranny coming on the 2014 model. Or, I may just move on to something else entirely.
I'm not clear what you stated about the 260 jobs being brought back from Mexico as a net effect of this. Would you please elaborate more on that.
Good luck getting this resolved to your satisfaction.
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Unread 10-09-2012, 09:36 AM   #28
VinnieTheFish
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Quote:
Originally Posted by MickinNY View Post
Vinnie,
I realize you can have problems with any new car & I'm trying to keep an open mind when mulling things over. There's no doubt you're going through a lot of frustration right now. But from what I'm reading on this thread, it appears this is more than just a problem you're having with the dealer. (as you just stated) Your #16 post tells me that's a manufacturer problem that should not have affected your vehicle with it's build date. Yet it did. From where I'm sitting, not good on Chrysler's part.
Your case manager says don't drive the car, another guy (mort81)posts his manager says it's OK to do so. Which begs the ?, why isn't everyone at Chrysler on the same page in regards to this issue?
Fortunately, I don't have to get a new vehicle now, so if I stay with the GC, I may just wait till Spring or later. Hopefully this issue will be fully resolved by then, as I did plan on going with the Pentastar. I was thinking of doing that anyway with the 8 sp tranny coming on the 2014 model. Or, I may just move on to something else entirely.
I'm not clear what you stated about the 260 jobs being brought back from Mexico as a net effect of this. Would you please elaborate more on that.
Good luck getting this resolved to your satisfaction.

http://www.gminsidenews.com/forums/f...issues-103565/


http://www.allpar.com/news/index.php...d-plant-active


Quote:
Trenton approves breaks for Chrysler to keep old plant active
Posted on June 13th, 2011 • by David Zatz

The City of Trenton has approved a deal which will help Chrysler to re-open part of the now-closed Trenton Engine plant which recently made the 3.3 and 3.8 liter V6. Initially, Chrysler will use 350,000 square feet of the building to make parts for the Pentastar V6, which reportedly are currently made by a Mexican contractor. Thus, around 260 jobs would be moved from Mexico to Trenton, Michigan, with the possibility that Chrysler could use the rest of the plant for more parts or, possibly, to add another Pentastar V6 line; 2 million square feet remain unused.

Trenton Engine plant

The Pentastar V6 is made in a second plant on the property along Van Horn Road. The old plant was originally not scheduled to close before 2014. The Pentastar V6 is to be used in the 2012 Jeep Wrangler, and eventually will make its way to the Jeep Liberty and Ram trucks.

According to “superduckie,” the Council took roughly 12 minutes to introduce and approve the deal, which involves a $114 million investment by Chrysler. “It took longer for them to shake hands afterwards.”


http://autofixx.com/2012/07/24/chrys...-avenue-plant/
__________________
'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-09-2012, 10:26 AM   #29
VinnieTheFish
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OT for a bit but I wanted to respond to Mick's concerns.

Aside from this issue though I can say that I really like my Jeep. The Pentastar in the JGC and the Wranger are much more fun to drive than the 3.7L V6 it replaced. The interior/feel of the car at all levels is much better than the previous generation and having just got back from our first long road trip the interior storage/comfort of the vehicle is great. The only thing I don't like is the 5 speed transmission in my 2012 and I would really like to see the 8 speed in this vehicle to compare it. I also really wish I had gone with the Hemi knowing this would be my primary vehicle as I do tow as bass boat with this. No problems with the Pentastar towing so far and by boat means my bass boat is light in comparison (~2200 lbs). I think the 5 speed transmission might be more enjoyable with an aftermarket tune for the shift points, but so far I haven't done any research down that path. I do know that with my Ram 1500 Hemi it was night and day difference using the Superchips vs stock setting.

And to be honest if we go with the diesel model next year I'll be special ordering so that I can get the off road package, the upgraded GPS/Nav system and a bunch of other things that I want. Not sure if I'll go with the air suspension as I'm going to want to lift the next one and possibly put 32"-33" tires on it to do some off roading/wheeling. In AZ there's plenty of trails to do some rock crawling/off roading and before we bought the JGC I was seriously considering buying a 2012 Wrangler Unlimited Rubicon instead. Seeing these photos of nasmith342 on the Broken Arrow trail at the link below kind of opened my eyes as to how off road capable the WK2 really is. To even get to this spot where he took the photos there's some pretty big obstacles to even get to this spot which to me is pretty impressive.

I realize most JGC owners aren't going to do this, but being in AZ I have a lot of trails like this open to us within a few hours drive. If we don't decode to go down that route instead I'll end up buying a WK used with the Quadra-Drive and just do a bunch of bolt on accessories, etc from Superlift and 4xguard for the same effect.

I'm sure Chrysler has already figured this out and is implementing the changes going forward. If you're going to wait for the 8 speed anyway you'll have no problem finding a 5 speed to compare it to.

http://www.jeepforum.com/forum/f309/.../#post14222035


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'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***
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Unread 10-09-2012, 02:16 PM   #30
jb12wk2
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i'll be keeping my fingers crossed on my end that mine will be ok, 2500 miles on mine with a build date of January '12. we'll see.

sorry to hear about all your troubles with this Vinnie, hopefully you have a resolution to all of this soon
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'12 WK2 Laredo "E" - Brilliant Black on Black Int., 3.6L V6
ORA-I, Quadra-Trac II, Mopar Slush Mats, Gibson Axle-Back Exhaust

Formerly: '94 ZJ, 4.0 I6, Quadra-Drive
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