At the dealership today (Airpark Dodge is Scottsdale, AZ) and I am not happy with the level of customer service surrounding this issue. I printed out my error code using my own ODB2 scanner, printed out the auto week press release and unfortunate felt like the dealership was trying to play dumb about this. He first said that I a flash is required before they even consider replacing the head which is complete bull**** in my opinion. Next they won't cover the rental car and have no loaners. They said if I want a rental car it's my dime.
I called into Chrysler and opened a case number for the issue and unfortunately they said the same thing. They are escalating the issue up for approval on the rental car but I feel like with the way I'm being treated I should get a lawyer involved. I told them I don't want to have to come back 4-5 times to get this resolved when Chrysler has already admitted this is a manufacturing defect.
Really wishing I had not sold my Audi A5 as the service department customer service is night and day difference. Funny I've had a ZJ with 225k miles, 06 Ram 1500 w/ 87k miles and not one problem like this.
I have a feeling this might be the last Chrysler vehicle I ever buy. Very very disappointed customer.
'14 WK2 3.6L Stone White 4x4 Laredo
'12 WK2 3.6L Steel Blue 4x2 Laredo (Mall Crawler for the wife)
'06 Ram 1500 5.7L Big Horn 4x2 *** SOLD ***
'96 ZJ 4.0L 4x4 NP242 *** SOLD @ 223k miles & still running***