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Unread 07-28-2012, 02:51 PM   #31
rpoverland
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Location: el paso, texas
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Sorry to hear that. I agree with Infiniti service is one of the best. I would like to own another one but there's nothing I like.

This is my first american car and so far it is the worst service I ever experience.

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Unread 07-28-2012, 09:19 PM   #32
ram2
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Quote:
Originally Posted by vectorw8015 View Post
One Word: A plan.

Ours does have the trailer tow group also. Statistically I am the DCX devining rod for lemons. If you want to buy a new car, take me to the dealership with you and tell me which kind of car you want. Let me pick one on the lot and then buy any other car on the lot and avoid the one I pick like the plague. You will be a happy person.

1st car was a 94 Dodge Neon. It had 3 ECU's die on it, It had piston slap so bad my neighbors thought it was an 18 wheeler sitting in my driveway on cold mornings. The left front door speaker fell out, the cowell was not welded at the factory and when you would get in rain or wash the car it looked like a beautiful waterfall on the passenger side foot well. The list went on and on with that car. Magically I was lent a press car that was hand built for MT, C&D, and R&T to test drive and that car was flawless. I wont elaborate any more as that was an interesting situation. The replacement car was, shall we say a complete gem. I drove it for 137,000 miles with no issues.

Then I got the bright idea to trade it in on a 1996 Grand Cherokee Limited. That truck had a drivers seat heater that did not work. A CD player that failed 3 times, the clear coat sheeted off the paint on one side in a spray car wash, I left the other side for the dealer and Chrysler to peel off with their own pressure washer. That vehicle was out of service 40+ days in the first two months of ownership.

Its replacement was my 5.9L Limited Plus Grand Cherokee (1998) Needless to say that vehicle was a fine flawless example of a Jeep (I wont elaborate as to why). When at 45,000 miles some lady decides to take her brand new Eddie Bower Edition Ford Explorer (still with temp tag in the window from the dealer) and turns left directly in front of me. I dead centered her at 45mph and walked away without a scratch. Chalk one up for the boys at DCX that car saved my life and did it perfectly.

I then needed a replacement and decided that the next moron that pulled out in front of me, I would drive straight through. So I ordered my 1999 Dodge Ram One Ton Dually 4X4 with the Quad Cab and V-10. 7000+ lbs of beast. Unfortunately that truck would not make it 100 miles down the road before dumping all of its coolant out on the pavement. To the dealer it went. Freeze plug came out of the block, new one put in at the dealer and 7 miles down the road it dumped all of its coolant out again. Back to the dealer, install racing rubber freeze plug per chrysler techincal assistance and back on the road for all of 10 miles when that came out and emptied all of the coolant on the pavement again. It just wouldnt make it back home. Chrysler authorizes new lower end as the tooling that hogged out the freeze plug was worn and improperly maintained and several V-10's were experiencing the same problem I was. New block and I leave the dealer and the ECU fails before I even get home. Truck back in dealer and welcome to my 3rd lemon. Chrysler replaces that with a 2000 Ram 1 ton identical to my other one and it is a gem as someone special walks the line with her as she is built. Only one issue with that truck at 17,000 miles the entire body perfs through from the inside out and I am fed up with Chrysler vehicles. I am kind enough to trade that in at a Dodge dealer who also has a Nissan Dealer and we move to a Nissan Titan. Which currently has well over 100,000 miles on it without any issues and tows better than my 1 ton duallys did.

Fast Forward 8 years later and Girlfriend decides its time to test drive new cars as her 2007 GMC Yukon Denali now has 187,000 miles on it and she is ready for a new toy. She likes the Jeep Grand Cherokee Overland with the Hemi and we decide to order one up.

Fast forward and here we are. As for the dealer, his hands are tied, he has reported and escilated this as far up the ladder as he can. Chrysler will not authorize the trans to be replaced. He has done very well with trying to keep his customer happy. Its not a dealer issue. The car was built defective at JNAP and has problems. The dealer can only do what he is authorized to do by Chrysler. Otherwise if he replaces the transmission and torque converter on his own, he could end up eating the cost of those items and the labor. I wont put him in that position. He has been more than wonderful with customer service. I would highly recommend him to anyone.

My background is a little sticky as I am first and foremost an ASE Certified Master Mechianic, Secondly I am an Automotive Engineering Manager. So I am not your average customer. I know cars like the back of my hand. I Engineer them for a living.

There are no automotive engineering jobs in Charlevoix, Michigan. Do you actually work in the Detroit area?
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Unread 07-28-2012, 10:12 PM   #33
smooth9883
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Can someone confirm if this has been fixed by the software upgrade? I'm thinking about getting into one and I don't want to deal with problems from the start.
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Unread 07-29-2012, 07:54 AM   #34
alan3891
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Quote:
Originally Posted by rpoverland View Post
Sorry to hear that. I agree with Infiniti service is one of the best. I would like to own another one but there's nothing I like.

This is my first american car and so far it is the worst service I ever experience.
Yeah - that was why I didn't go with a Nissan - I went back and forth, but the Jeep just filled the bill. Right up until it quit.

Well, they've had the car two days now and haven't looked at it yet. If they don't look at it on Monday, I'm going to have to go get it and see if I can find another dealership that is more willing to work on it. I really hope I don't have to take it to a transmisison shop to get it fixed, but since I'm paying for a rental car, it wouldn't take much to get to the point where it's cheaper to just do it myself.
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Unread 07-31-2012, 08:23 PM   #35
alan3891
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So,after 3 days, the finally took a read on the transmission - it looks like a valve was bad. They dropped the pan and the fluid was black and the pan was full of metal grindings. Not clear if it was burnt - that's what the tech seemed to be saying - or contaminated. So, now they are rebuilding the transmission. Or maybe replacing it. Depending on what they see in the guts.
It looks like I'm out my car for a week, at least. and I just hope this is not a sign of things to come. In 5k miles or so, I will definately be sniffing the trans fluid....
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Unread 08-02-2012, 08:07 PM   #36
alan3891
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Well, we finally know what happened to the transmission - they left out a couple of pieces. a retaining clip and an O ring. So now, they have to find out if this is a rebuild of a replace, so we have to wait for Corporate to decide and get back to them. This could go on for weeks. On the one hand - leaving stuff out isn't "normal" I hope and so this problem is unlikely to repeat. On the other hand, that's really pathetic QC.
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Unread 08-06-2012, 06:59 PM   #37
mocad
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Can anyone confirm whether the software update for the stuttering transmission problems has been released (or if it exists)?
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Unread 08-07-2012, 01:41 PM   #38
hur1ey02
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^ It isn't on Wk2jeeps.com yet..
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Unread 11-07-2012, 10:36 AM   #39
biker2k
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just curious did the car get fixed and did it solve the problem (is this a hardware or torque management software problem)

sometimes i feel like the trans is slipping and i too get funny things happening going uphill at steady pace...
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Unread 11-12-2012, 08:59 AM   #40
hur1ey02
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No update for me. Still hoppin' up those hills.
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Unread 11-12-2012, 09:29 AM   #41
UNCjeepWK2
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I had a very similar problem a few weeks ago... CEL came on, wouldn't downshift properly. They reset the computer and it kept doing the same thing. Finally, they consulted Chrysler which suggested checking the wiring/eelctrical components. It turned out to be a shorted out wire between the computer and the transmission. They fixed that and it's been fine ever since.
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Unread 11-14-2012, 06:45 PM   #42
brn2skifst
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For lack of a better term it is called "Fishbite". (The feeling that you get when a fish first bites on a bait). Chrysler is still saying February. Many threads relating to it on the forum. Lemon law does vary state by state. NJ seems to be pretty favorable to the consumer.
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Unread 11-14-2012, 06:47 PM   #43
brn2skifst
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seems to be a software problem when going from ECO to normal. TC gets confused hence the shudder. Best I can decipher from a lot of research.
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Unread 11-16-2012, 02:48 AM   #44
pr1
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crd laredo shudder

Quote:
Originally Posted by superserialMBP View Post
Seems like this is all related to the 6-speed on the Hemi...
no happens on diseal 5 speed too i knpw i just bought one 80-100klm shudder
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Unread 11-17-2012, 09:59 AM   #45
vectorw8015
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Quote:
Originally Posted by ram2 View Post
There are no automotive engineering jobs in Charlevoix, Michigan. Do you actually work in the Detroit area?
You have to own a vacation home somewhere. Detroit is not that pretty to look at even in the burbs.

I guess I have not been back out here to provide an update on the Jeep Saga. Our vehicle went through arbitration and was deemed a lemon by the arbitrator. Chrysler was forced to take the vehicle back. So lemon law prevailed. Make sure if you have the issue that you file it with NHTSA the more cases they have the better off all of you will be for either a long term fix, or under lemon law.
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