Originally Posted by Wavicle
My 2011 Overland started doing this in spring 2014. It was just turning 25K miles and I had all kinds of thoughts as to the source of the problem. Then I found this forum the day after I heard a snippet on the news about a recall. This is definitely part of the failed fuel pump relay and we should be seeing the [lame hack job] recall notice about October 24th.
Here is a link to the DOT recall notice.
I called the Chrysler customer service number on it and was told the recall does not start until October 24, 2014 and if I want it fixed now I have to pay and seek reimbursement by faxing receipts to 877-768-5076 but ONLY AFTER the second recall notice is issued (no idea when that is).
So the recall has been announced but not started yet at the dealer. So if you go the dealer now you have to pay somewhere between $450-$550.
I called two dealers. The first didn't know about is (service manager level) but researched it and called me back saying $450-$550, no parts in stock, leave car 3-5 (working days) no loaner car.
Second dealer had another one, had no parts in stock, leave car 3-5 (working days) no loaner car. I made an appointment for next Tuesday with no guarantee they would get to it that day.
I had a similar problem with the air bag/passenger seat problem. They fixed it with a work around but it cost me about $500.
I had two previous Cherokees and they were bullet proof. These Mercedes Cherokees have too many expensive bugs and a very short warranty.
I may have to buy a Ford!!!!!!!! God that sucks