Originally Posted by Gageraid View Post
No, as of right now I do not have it back, though I just got the call today that it is finished. When they installed the new skyslider assembly, they noticed that a piece of it had a crack in it. They had to special order that piece and thats what they put in today. I will likely be driving down there on Saturday to pick it up.
An interesting side note.. I received an unexpected call from Chrysler on Monday. The woman I spoke with was not from "customer cares," but some sort of management. She apologized up and down and asked me if I would like them to make a car payment or some other form of goodwill due to my unfortunate situation. I told her about my concerns.. My biggest being the cost of this repair once I'm out of warranty. She extended my warranty from the standard 3/36k to 7/100k and assured me that if I have an issue with the skyslider again to call her directly.
I asked her if her reaching out to me was in response to my facebook post on Jeep's wall (a cliffnotes version of my problem,) and she said yes. So, moral of that story.. If you want to be heard, take advantage of social media. I do feel a lot better now that the company reached out to me after initially telling me "there's nothing we can do."
We'll see where this goes. I will update again once I have the Jeep back.