The nightmare continues..
So, I received a phone call on wednesday from the selling/servicing dealer that my Liberty was ready to go! I asked him if they tested the skyslider thoroughly because I didn't want to drive for 2 hours to get down there and have it not work. I was assured that it worked
, as they had been operating it back and forth for 10 minutes straight without issue.
Saturday (yesterday) comes along. Me and my brother make the two hour drive. We walk straight into the service department and grab the key from the service adviser. We find the Jeep on their lot out back and inspect the exterior. It has a couple new long hairline scratches in the paint
near the roof.. I open the door and sit inside. The first thing I notice is a tear in the headliner
directly under the maplight assembly. Looking around, I also notice grease marks and finger prints
on the headliner assembly. We walk back in and talk to the service adviser. She comes and takes pictures, and says she'll have to talk to the service manager on Monday about ordering the part. We go back outside and start the Jeep. I hold my breath as I push the Auto button to open the skyslider
. It starts to open, then promptly stops. Instead of potentially breaking it since obviously something is wrong
, we walk back in and talk to the service adviser. She gets a technician to come out with us and try to use the skyslider in the parking lot. He gets it to open once, and then closes it. Then it wont open. Neither of the auto buttons work. So, he brings it in to see what the computer says. He comes back a few minutes later and informs us that the old module was not coming out of initialization mode and was incompatible with the new skyslider. He needs to order the part on Monday. We took the rental home
. I'm at a loss for words here. Two hour rides aside, I've felt bad vibes from this dealer as soon as I sat down with the salesman before the test drive (Had the skyslider not been so rare, I would've walked; but after months and months of searching, I dismissed my gut feelings. Hindsight is definitely 20/20 here.
) You would think that with them knowing Chrysler is involved, that they would be meticulous and:
- Make sure the part that is being serviced is actually replaced before you make someone drive two hours for nothing; and
- Take a little bit of extra care to not damage someones property.
- If you are going to replace the entire skyslider, wouldn't it make sense to replace the module that controls it too?
I am at a loss for words right now. To think that my Jeep is in the hands of these people is certainly disheartening. All of a sudden, Chrysler's offer of extending my warranty doesn't do anything for my confidence..