The leaks never stop!
I continue to have sunroof, drain tube clogging/drain issues. I have been in 5 times now. The first time was under warranty. The rest have been out of warranty but they continue to cover it under "goodwill." The first time I had the ceiling panel replaced under warranty (after 4 months of waiting for it to come in because they forgot to order it and get it approved). Now they refuse to replace anything (carpet or ceiling panel). I talked with the service manager last time (2 days ago) that this is an issue that Chrysler/Jeep continues to ignore as a design flaw and that I want it fixed. He made this statement to me and so did the service tech that works on my Jeep. I should not have to clean the drain tubes from "deterius" every time I was my Jeep, just to make sure it does not get clogged. If that were the case, Jeep should be supplying us with a tool to clean it out, put out a bulletin when you buy the vehicle, and let us know they are selling a product that is not up to par with the rest of the industry.
The dealership said they could do nothing about this because it is not a design flaw, I strongly disagreed. They said they do not have a District Manager to fix the problem and I would have to call the 1800 number. I called the number to get no where, but a call back in 24 hours. I received a call back from the supervisor and they said they could get an engineer and DM involved with the case. I also called the dealership back and demanded the same thing, they agreed that they would find a DM to help with the case.
I strongly suggest to all Jeep owners who are having this issue to call the 1800 number and demand to get this issues fixed. Even if you are out of warranty. This is a design flaw that is happening in Commanders, Liberty's, Wrangler, and Grand Cherokee, Jeep just refuses to acknowledge the issue. It is unacceptable to purchase a 25+K vehicle and to have issues like this. My next purchase was going to be a Wrangler, but I have to consider never again to buy a Jeep until they fix this issue.
The number is 1800-992-1997.