I want to re-activate this post again. On 8/23/2012 in this thread I posted my sunroof problems. Three times I have taken it in for a leaky sunroof. The first time, under warranty, they said they made sure the drain holes were working correctly and they adjusted the sunroof to make sure it was closing properly. This dealer went out of business because of the Chrysler restructuring. The other two times we took it to this other dealership. They said they cleaned the drain tubes of debris under warranty; no charge. On one recent trip to the dealership, when I asked how to clean the drain tubes, they told me to simply blow air down the drain tubes. So I purchased a blow-gun attachment for my compressor that has a long thin metal tube on it. So, about three times a year I blow air down the tube to make sure the tube is clear. Then I slowly pour water down the drain holes of my sunroof and I verify the water drain out behind the front wheels. I also pushed a stranded and insulated #12-guage wire down the drain tube to make sure it went all the way through. What I do not know, without removing the headliner, is whether the hose leaks where it fits over the sunroof drain tube, like documented in this thread earlier. Also, whenever I would ask different mechanics about leaky sunroofs, they all would tell me the same thing. "All sunroofs leak a little" that is why there is a drip pan device of sorts to drain the water away. I still contend that the "factory design" of the drain tube is that they used too small a diameter hose to drain the water away. I was also told there are two front drain tubes (which I can see) and two rear drain tubes. I have yet to see these rear drain tubes and how to "blow-out" the rear tubes. I too have a seriously stained tan headliner.
Today my wife was upset enough about the problem, again, that she took it to the Jeep dealer where we have taken it twice, to complain. She does not believe that there is nothing we (me) or they can do about it. The dealer looked at our vehicle history; purchased new in '08, been to their dealership twice, and it still leaks. He said that the drain holes have to be cleaned out periodically. And, because it is no longer under warranty, we would have to pay for a diagnostic check to find out why it is leaking. We tried to explain that we brought it in three times during warranty for the same problem and it still leaks. His answer was this: "We were supposed to advocate for ourselves during the warranty period". Basically, he said we should have brought it to them every time we discovered a wet headliner to document the problem and to have them do a diagnostics on it. Every time they had "blown-out the drain holes", we should have brought it back during the next rain. Eventually, they would have been able to approach Jeep for a real fix to the problem. My wife tried to argue that it was their job to provide customer service in the first place.
So, while I was at work the next day, the dealer told her on the phone he would agree to charge us "half" the diagnostic and repair bill. She agreed. They removed the headliner, ran a hose over the sunroof, the sunroof leaked, and the drain pan overflowed. They decided to replace the rubber seal around the glass sunroof. Our half of the bill was $158. So, when we picked up the vehicle, I said to him that, since we had just paid for what we should have gotten for free under warranty, what are we supposed to do when it leaks again. He said to bring it back, they will do another diagnostic and make good on their repair.
The point of all of this is to remind everyone: while your car is under warranty, take it to the dealership each and every time it leaks, or each and every time it continues to do what ever it is not supposed to do. Make them fix it right the first time, under warranty.
15 Jeep GCL; 11 Jeep CL; 67 Jeep M725 Ambulance;
04 Ram 2500 CTD; 46 Willys CJ2A