I received a recall notice in the mail and thought I'd give everyone a heads up just in case they didn't receive theirs. The recall pertains to some 2011-2013 Liberties and several other Dodge Chrysler vehicles. There are no details on exactly which Liberties are affected. It says active head restraints may not deploy during a rear end collision. Repair parts are not available yet and we will be notified when they are so that we can bring them in for recall service. Apparently they are required to send out the notices within 10 days whether they are prepared to fix the problem or not.
Saftey Recall N38/NHTSA 13V-282
Active Head Restraints
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision. CONSEQUENCE:
In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury. REMEDY:
Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall is expected to begin on, or about, September 30, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38. NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Anyone have theirs serviced? I'm still waiting for the follow up notice that they claim to be sending when they figure out what to do about it. It's getting close to 2 months now since I got the notice. I'm going to call the service department this week to see what they have to say.
I did, got a call out of the blue the week before Thanksgiving from the closest Jeep Dealership, took it up 2 days after and left it for 2hrs. I told them to check the firmware on my computer while they had it as well. All good, no idea what they did though, heh
I went to the dealership, and they said something about having to reprogram it. I have no idea what that meant but I was told that it would take an hour to fix. Don't kno if this helps but it's the only word I got.
I pulled up the carfax from the dealer before I drove to Des Moines, IA on a saturday to purchase my Liberty and found that it had this recall. I asked them to make sure they fixed it before I bought the car and upon signing the papers, the carfax didn't reflect it having been done, but they told me they did it. Said it was just a computer reprogram and that it takes a couple days to show it was done on the carfax. Considering it took nearly a month for them to send me my transit title so I could register it in IL (my temp tag was good for 15 days), I'm wondering if this was actually done.
...What I'm getting at is, is there any way to check if this has been done online?
Went to the dealership tonight for a reprogram and it did not work so they are replacing the active head restrain module tomorrow when they get the part. I assume it's the main control module since they said it was under the center console by the shifter.
Copyright 2013, Chrysler Group LLC, All Rights Reserved
Revised November 2013
Dealer Service Instructions for: Safety Recall N38 / NHTSA 13V-282
Active Head Restraints
2012 - 2013 (JS) Chrysler 200 and Dodge Avenger (Reprogram TIPM)
2011 (JS) Chrysler 200 (Sedan and Convertible) and Dodge Avenger (ORC module replacement)
2011 - 2012 (KA) Dodge Nitro (ORC module replacement) 2011 (KK) Jeep Liberty (ORC module replacement)
2012 (KK) Jeep Liberty (Reprogram TIPM) NOTE: This recall applies only to the above vehicles built through January 14, 2013 (MDH 011416).
The Active Head Restraints (AHR) on about 441,000 of the above vehicles may not deploy during a rear end collision. As a result, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 202a - “Head Restraints for Passenger Vehicles”. This could increase the risk of injury to a front seat occupant during certain crash conditions.
For 2012 and 2013 model JS vehicles: The Totally Integrated Power Module (TIPM) must be reprogrammed (flashed).
For 2011 model JS vehicles: The Occupant Restraint Control (ORC) module must be replaced.
For 2011 and 2012 model KA vehicles: The Occupant Restraint Control (ORC) module must be replaced. For 2011 model KK vehicles: The Occupant Restraint Control (ORC) module must be replaced.
For 2012 model KK vehicles: The Totally Integrated Power Module (TIPM) must be reprogrammed (flashed).
I just checked and currently parts are available for ordering for the 2011 Liberty.
Jeep Social Care Specialist
Disappointing. Took mine in for this recall, SRS light was on. Flashed the TIPM. Found the ORC Module needed replacing. $400 - apparently my VIN (KX) was not covered (KA< KKVINs were). Though it odd - seems related.
Overall, electricals are unimpressive. Door locks occasionally have a mind of their own, the clock loses time, and the fan, which has already been replaced once, runs atr a lower than expected speed - unfortunate for Florida - then whimsically blasts on occasion.
Wondering if you guys are having the same experience. Better experience with my ancient 96 JGC
Just wanted to give everyone a heads up on how the active head restraints work. I had no idea until just now. I got this info from the internet. It's says there's no way to know if you have them in your vehicle other than to look at how the headrest is designed. They are mentioned on the owners manual disk if you take the time to read the entire thing.
Jeep Liberty: Supplemental Active Head Restraints (AHR)
These head restraints are passive, deployable components, and vehicles with this equipment cannot be readily identified by any markings, only through visual inspection of the head restraint. The head restraint will be split in two halves, with the front half being soft foam and trim, the back half being decorative plastic. How The Active Head Restraints (AHR) Work
The Occupant Restraint Controller (ORC) determines whether the severity, or type of rear impact will require the Active Head Restraints (AHR) to deploy. If a rear impact requires deployment, both the driver and front passenger seat AHRs will be deployed.
When AHRs deploy during a rear impact, the front half of the head restraint extends forward to minimize the gap between the back of the occupant’s head and the AHR.
This system is designed to help prevent or reduce the extent of injuries to the driver and front passenger in certain types of rear impacts. NOTE: The Active Head Restraints (AHR) may or may not deploy in the event of a front or side impact. However if during a front impact, a secondary rear impact occurs, the AHR may deploy based on the severity and type of the impact.
Active Head Restraint (AHR) Components
1 — Head Restraint Front Half (Soft Foam and Trim)
2 — Seatback
3 — Head Restraint Back Half (Decorative Plastic Rear Cover)
4 — Head Restraint Guide Tubes CAUTION!
All occupants, including the driver, should not operate a vehicle or sit in a vehicle’s seat until the head restraints are placed in their proper positions in order to minimize the risk of neck injury in the event of an accident. NOTE: For more information on properly adjusting and positioning the head restraint, refer to “Adjusting Active Head Restraints” in “Understanding The Features Of Your Vehicle”. Resetting Active Head Restraints (AHR)
If the Active Head Restraints are triggered in an accident, you must reset the head restraint on the driver’s and front passenger seat. You can recognize when the Active Head Restraint has been triggered by the fact that they have moved forward (as shown in step three of the resetting procedure).
1. Grasp the deployed AHR from the rear seat.
Hand Positioning Points On AHR
2. Position the hands on the top of the deployed AHR at a comfortable position.
3. Pull down then rearward towards the rear of the vehicle then down to engage the locking mechanism.
1 — Downward Movement
2 — Rearward Movement
3 — Final Downward Movement To Engage Locking Mechanism
4. The AHR front soft foam and trim half should lock into the back decorative plastic half.
AHR In Reset Position
• If you have difficulties or problems resetting the Active Head Restraints, see an authorized dealer. • For safety reasons, have the Active Head Restraints checked by a qualified specialist at an authorized dealer.