Originally Posted by codyjames
OK I figured since he charged 26.00 for the 25 min labor rate it would equate to a bit over 60.00 an hour that didn't seem right from a dealership. 135 an hour however seems to be the going rate. Unfortunately I've read alot of jeep dealer horror stories recently. Lots of people being blacklisted from warranty work. One dealership refused to honor my warranty because my truck was dirty.
I actually got it wrong. The 0.2 hours I was charged for was $26. They charge in increments of 0.1 hours and 0.1 is $13. 0.1 hours equals 6 minutes and the job took 3 minutes so 0.2 hours is charging me for 4X the amount of time it actually took. I would have accepted being charged for 0.1 since that's the minimum, even though truly they just should of done the 3 minutes of work for free after making me wait for 90 minutes while the retarded parts guy looked up the part that took the parts guy at another dealership 30 seconds.
How exactly did a dealership refuse to honor your warranty because your truck was dirty. Why didn't you just go get a car wash and come back and see how they could complain then?
I haven't dropped it about the dealership that ripped me off though. I filed a report with the BBB and sent a copy of the letter to the CEO of Chrysler Canada (dealership in question is located in Canada), CEO of Chrysler Group, and the presidents of two motor dealer associations that the dealership belongs to. I'm even thinking of hiring people to picket with large signs out in front of the dealership. These guys pushed me over the edge. I wanted to handle it amicably, but for the owner of the dealership to behave to me like he did isn't acceptable. Unfortunately for him, he's going to have a firestorm on his hands. He thinks I'll just do like everyone else he rips off and let it go. He's in for a massive surprise.