I have a 2008 Jeep Liberty Limited 2x4 with the Skyslider roof. I bought it used about a year and a half ago and everything was fine. It is my car for moving luggage up to school (Lubbock TX) from Home (Houston TX).
This Spring, my skyslider roof failed. The back part of the sliding mechanism became disconnected from the tracks. I knew based on what I read that I would need a full replacement.
First, I took it to Frontier CDJ in Lubbock for a quote. They called me back a few days later with a quote of $6750. I told them no, saying that usually it only costs $3000 at most. I payed the diagnostic fee and picked the car up. At Spring Break, I took it in to Autonation Spring CDJ here in Houston. I paid $3300 because I also got a new key with the car. I had a tight time frame which unfortunately they couldn't meet so they fixed it as best they could and I was to bring it back as soon as I got back from school for the summer.
This summer I brought it back. They had it for about a week before they called me asking for even more money. I was told that the entire roof had been replaced, and that's what my invoice shows, but they said that was incorrect. They then accused me of causing body damage to the car and refused to fix it. After talking to the manager, I found out that a 3rd party company had been used for the repair, not the Dealer's shop. I brought it to the dealer wanting certified technicians who knew what they were doing, but besides that I was told that the 3rd party now did not know what to do to finish the job and would not come back in. I picked up the car a week later and while it works again, it leaks everywhere. My headliner is completely ruined, I have started having electrical problems, and the roof is not flat from the outside as it used to be. They told me when I picked it up this summer that they would call me back within the next week when a solution was figured out and they would setup an appointment. It's been several weeks since then and when I call they tell me that my ticket has been closed and they cannot help me any more.
So at this point I have $3000 into this project, I am farther from the goal than I was when I brought it in, and being a student I have no more money to fix this thing. I can't sell or trade a car with a leaking roof either. Unfortunately I don't even feel comfortable taking my car back to any dealer since they seem to just cause more damage than they fix.
I'm out of options at this point. Is there anything you can think of? Honestly it's a great car that had a failure related to age which I knew of. I just didn't think that taking my Jeep to a Jeep dealer would be so difficult.
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